Assistant Manager Bourbonnais, IL

Papa John's International , Inc.; Bourbonnais (IL); On-site; USD 42,000 - 52,000; Full time

Job summary

Papa John’s in Bourbonnais, IL is seeking an Assistant Manager to work under the General Manager, ensuring adherence to product and service standards. You will lead a small team, make quality decisions, and develop the competencies needed to advance to General Manager.

Responsibilities include shift management, inventory control, budgeting, and customer-focused operations while maintaining compliance with company policies.

Qualifications

• High School diploma or GED is required.
• Successful and stable employment history with supervisory experience.

Responsibilities

• Ensures each delivered product meets Papa John’s standards and reflects the customer’s order.
• Trains and promotes quality standards to team members using Operations Manual and Team Member Handbook.
• Manages sales goals by providing friendly service and building check averages through training and sales execution.
• Monitors costs and profits, ensuring food and labor stay within budget using PROFIT System.
• Plans inventory levels with the restaurant’s inventory system to meet demand and minimize loss.
• Maintains safety and security standards at all times.

Skills

Cash Management

Basic Accounting

Education

High School diploma or GED

Job description

Summary

Works at the direction and under the supervision of the General Manager to ensure compliancewith the Company’s product and customer service standards. This is accomplished by being a team-oriented leader, making quality decisions, and instilling pride and accountability in team members. Other responsibilities include Shift Management; execution of all Company policies,procedures, programs and systems; and maintaining compliance with all federal, state and locallaws and ethical business practices. Through the performance of these and other duties, theAssistant Manager is expected to develop the competencies required to become a General Manager.

Essential Duties and Responsibilities include the following. Other duties may beassigned.

• Provides quality products to our customers by ensuring each delivered product meets PapaJohn’s standards and accurately reflects the customer’s order.
• Communicates trains and promotes quality standards to team members by utilizing allavailable tools including Operations Manual and Team Member Handbook.
• Recommends to the General Manager performance action regarding team members.Ensures entire team is quality and customer focused and builds an atmosphere ofteamwork, energy and fun.
• Manages sales goals by providing prompt and friendly customer service; building checkaverages through team member product training and sales execution. Seeks additionalsales through traditional and non-traditional methods by executing creative local restaurantmarketing and creating a positive presence in the community.
• Manages profit goals, ensures food, labor and other controllable costs stay within budget,and corrects deviations from the budget by accurately utilizing the PROFIT System.Executes administrative and cash management duties.
• Plans and manages adequate inventory levels using the restaurant’s computerizedinventory system to meet sales demands and minimize loss. Manages company’s assets byensuring the restaurant is clean, fully equipped and all equipment operates properly;ensures restaurant meets safety and security standards at all times.

Position Qualifications. To perform this job successfully, an individual must be able toperform each essential duty satisfactorily. The qualifications listed below are representative ofthe knowledge, skill, and/or ability required. An equivalent combination of experience andtraining may substitute for any of the listed position qualification. Reasonable accommodationsmay be made to enable individuals with disabilities to perform the essential functions.

Competencies are classified as the work habits, attitudes, personal characteristics, and behaviors that reflect how a person accomplishes the duties and responsibilities of his/her job.

• Attention to Detail: Follows established guidelines and procedures to ensure accuracy;gets work right despite pressing deadlines; concentrates on routine work details and
• organizes and maintains a system of records; is alert and aware of surroundings andcarefully monitors technical equipment or processes.
• Customer Focused: Commits to meeting the needs and expectations of the organization’sinternal and external customers; builds and maintains a customer base; delivers a high levelof customer service; searches continually for ways to increase customer satisfaction (i.e.,customer feedback).
• Developing Others: Directs and motivates others; provides timely and specific feedback;changes coaching style to fit individual needs; assesses strengths and development needsof team members and provides opportunities for growth.
• Flexibility: Adapts and changes course of action when appropriate; effectively transitionsfrom task to task; deals well with unresolved situations, frequent change, delays, or unexpected events; maintains objectives amidst shifting priorities.
• Initiative: Takes action proactively; addresses issues or opportunities without supervision;focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm,and a "can-do" attitude.
• Managing Execution: Manages multiple projects and effectively prioritizes tasks,responsibilities, and goals; uses goals to guide actions and creates detailed action plans;organizes and schedules people and tasks; utilizes resources effectively to meet goals.
• Teamwork: Works cooperatively with others to accomplish business goals and objectives;asks others for their ideas and opinions; supports team’s decisions; contributes to theteam’s efforts.

Desired Functional Skills

• Cash Management Skills
• Basic accounting including invoice reconciliation

Education and/or Experience

• High School diploma or GED
• Successful and stable employment history with supervisory experience

Physical Demands. While performing the duties of this job, the team member is required to use hands repetitively, stand for prolonged periods, walk, grasp firmly/strongly and simply/lightly with hands, and use fine finger dexterity. The team member is frequently required to bend over, twist, reach above shoulder level, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion and to look up and/or down, and lift and/or move up to 50 pounds. Occasionally, the team member is required to sit, climb, balance, push and/or pull, and lift and/or move over 51 pounds.

Work Conditions. While performing the duties of this job, the team member is required to work outdoors in various temperatures, in a noisy environment, near moving mechanical parts, with dangerous equipment or sharp tools, and around fumes, odors, dust, or toxic chemicals.

Additional Information

• Must be 18 years of age or older
• Must have reliable transportation
• Must be able to work long hours, scheduled or unscheduled, which will include nights,weekends, and as emergencies arise
• Ability to successfully perform the job duties of all positions in the restaurant, including pizzadelivery

Papa John’s Operations Manual Employment Practices and Development

• Ability to lead others with no supervision
• Bilingual in certain markets
• Work with phones, computers, fax machines and copiers
• Nonexempt, hourly position

Company Introduction

Papa John's is an American pizza restaurant franchise. It is the fourth largest pizza delivery restaurant chain in the United States, with headquarters in Jeffersontown, Kentucky, a suburb of Louisville. Our pizza family is as hungry for perfection today as we were when we first opened our doors more than 30 years ago. And we're driven to be the best at making innovative new products and recipes.