Assistant Manager - Bilingual

National Vision; Houston (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401k Retirement Savings

Flex Spending Account

Paid Time Off & Company Holidays

Employee Eyewear Discount

Overtime pay when applicable

Educational courses

Internal promotions and career growth

Job summary

America's Best, part of National Vision, operates in Houston’s eyewear market. This role oversees daily store operations, managing personnel and inventory while delivering a positive customer experience at a single, affordable price point.

Ideal candidates bring optical sales experience, leadership ability, and bilingual English/Spanish skills to lead a team, monitor performance, and ensure policy compliance across promotions, merchandising, and customer service.

Qualifications

• Fluent in reading and speaking both English and Spanish.
• Optical sales experience; supervising experience is preferred.
• Proven ability to lead, coach and build associate relationships.
• Sound understanding of store operations and standards for success.
• Strong communication skills for effective management of teams.
• Strong organizational skills for planning and monitoring progress.
• Ability to analyze, create, and understand financial reports.
• Demonstrated ability to analyze and solve problems of varied scope.

Responsibilities

• Monitor and achieve profit, sales and performance goals (P&L).
• Oversee the eyeglass department to ensure efficiency and policy compliance.
• Convey commitment to outstanding customer service and coach staff.
• Review remakes and enforce quality and policy compliance.
• Communicate with General Manager, District Manager and Corporate Office.
• Ensure promotions and visual merchandising are implemented and communicated.
• Supervise Opticians and Sales associates and ensure daily tasks are completed.
• Assist with staffing forecasts, recruitment and retention of staff.
• Motivate associates to exceed performance standards.
• Ensure licensing or credential requirements are met where applicable.

Skills

Bilingual English/Spanish

Optical sales experience

Supervising experience

Leadership and coaching

Store operations knowledge

Communication skills

Financial report analysis

Problem-solving

Job description

America's Best is part of National Vision, one of the largest optical retailers in the United States. The America's Best brand continues to grow with over 1,000 stores and counting. Each location combines both parts of the optical equation - eyewear and eye care - into one excellent experience at a single low price.

At National Vision, we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible.

By overseeing the daily operations of our stores, including personnel management and inventory control, our Assistant Eyeglass Managers keep customers coming back by providing a positive experience from start to finish - and keeping associates happy, too.

Job Description

What would you do? - The Specifics

• Monitor and achieve profit, sales and performance goals (i.e. reviewing the P&L).
• Optimize and oversee the eyeglass department to ensure efficiency and compliance with company's policies and operational guidelines.
• Convey a commitment to providing outstanding customer service and ensure all associates do the same.
• Ensure quality standards are met. Review remakes and enforce policies to ensure compliance.
• Communicate with the General Manager, District Manager, and Corporate Office and provide store reporting as required.
• Ensure store promotions, advertising, and visual merchandising are in place and all associates and doctors are aware of current promotions.
• Supervise and motivate Opticians and CL Sales associates (in some stores the Receptionist) and ensures the timely completion of day-to-day functions.
• Assist the General Manager with forecasting staffing needs, recruiting, selecting and retaining a high caliber staff.
• Motivate associates to exceed performance standards.
• In some locations, state laws require certain responsibilities to be performed by individuals with specific licenses or credentials. Job duties and work practices may vary to meet these requirements.

Qualifications

Are you the right fit? - The Suitable Talent

• Fluent in reading and speaking both English and Spanish.
• Optical sales experience. Supervising experience is preferred.
• Proven ability to lead, coach and build associate relationships.
• Sound understanding of store operations and standards for success.
• Strong communication skills (both oral and written) for effective management of teams.
• Strong organizational skills for planning work and continuously monitoring progress towards goals.
• Ability to analyze, create, and understand financial reports.
• Demonstrated ability to analyze and solve problems of varied scope.

Additional Information

At National Vision, we reward hard work with competitive pay, bonus opportunities, and a comprehensive benefits package to support you and your family now and in the future.

Our Benefits Include:

• 401k Retirement Savings
• Flex Spending Account
• Generous Paid Time Off & Company Holidays
• Employee Eyewear Discount
• Overtime pay when applicable

Focus on Professional Growth and Career Fulfillment:

• Access to educational courses
• Emphasis on internal promotions and career advancement

At National Vision, you'll enjoy more than just a job - you'll have the chance to thrive in a rewarding career, surrounded by a supportive team and endless opportunities for growth.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.