Assistant Manager, Asset Protection

Macy's; San Jose (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Merchandise discounts

Health benefits

401(k) match

Paid time off

Job summary

Macy's is seeking an Assistant Manager, Asset Protection in San Jose to lead a team focused on reducing shortages and protecting assets. The role supports omnichannel and We Care service models, guiding direct reports and coordinating with store leadership.

You will develop procedures, oversee investigations, and promote safety while maintaining strong relationships with colleagues and local law enforcement. This position requires flexibility and commitment to retail hours.

Qualifications

• Bachelor's degree or equivalent work experience in a related field.
• 1-3 years of Asset Protection supervisory experience.
• Strong written and verbal communication; ability to draft reports and present to management.
• Requires heavy lifting and standing; ability to lift 50 lbs and stand for long periods.
• Flexible schedule with retail hours including days, evenings, weekends, and holidays.

Responsibilities

• Recruit, interview, hire, train, and develop a team of Asset Protection direct reports; conduct performance check-ins; address colleague concerns; collaborate with HR on performance and conduct issues.
• Assist the Asset Protection Manager in supervising indirect reports.
• Protect and monitor company assets by enforcing policies and maintaining safety.
• Drive the Shortage Program and cultivate a shortage culture.
• Identify shortage results and causes; collaborate on preventive action plans; create new programs to reduce shortage.
• Manage internal and external case productivity and recoveries; participate in theft investigations; assist with surveillance and apprehensions.

Skills

Problem Identification

Case Management

Time Management

Leadership

Interpersonal Skills

Adaptability

Education

Bachelor's degree or equivalent

Job description

Be part of an amazing story

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Assistant Manager, Asset Protection, supports the Asset Protection Manager, My Macy's initiatives, Omnichannel strategies, and the We Care Service Model through actively managing a team of direct reports. They identify shortage results and causes, developing programs and procedures to reduce shortage. Other duties are performed as assigned.

What You Will Do

• Recruit, interview, hire, train, and develop a team of Asset Protection direct reports, providing necessary feedback and coaching; conduct quarterly and annual performance check-ins, making talent development and promotion decisions; address colleague concerns; collaborate with HR on performance and conduct issues.
• Assist the Asset Protection Manager in supervising indirect reports.
• Protect and monitor company assets, alarms, property, colleagues, and visitors by enforcing company and Asset Protection policies.
• Drive all aspects of The Shortage Program and cultivate a Shortage culture.
• Identify shortage results and causes, collaborating with AP Manager/Store Manager to create effective preventive action plans supporting profit objectives; initiate new programs and procedures to reduce shortage through training and development of the Asset Protection team.
• Manage and monitor internal and external case productivity and recoveries; participate in internal and external theft investigations; assist with surveillance and apprehensions as needed.
• Promote safety awareness and maintain a safe shopping and work environment for customers and colleagues.
• Develop and foster partnerships with local law enforcement.
• Ensure regular, dependable attendance and punctuality.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
• In addition to the essential duties mentioned above, other duties may be assigned.

Skills You Will Need

• Problem Identification and Solution Development: Identify shortage results and causes; collaborate with AP Manager/Store Manager to formulate preventive action plans; initiate new programs and procedures to reduce shortage through training and development.
• Case Management and Investigation: Manage and monitor internal and external case productivity and recoveries; participate in theft investigations; assist with surveillance and apprehensions.
• Time Management and Prioritization: Demonstrate the ability to prioritize, effectively plan, and execute strategies.
• Leadership and Adaptability: Exhibit strong leadership qualities, ability to build partnerships, excellent time management skills; work independently or as part of a team; adapt quickly to changing priorities; demonstrate commitment to the highest integrity and professional business standards.
• Interpersonal Skills: Demonstrate strong interpersonal skills, fostering effective communication and collaboration with diverse groups of customers, peers, and stakeholders.
• Resourcefulness and Adaptability: Exhibit resourcefulness and adaptability, effectively navigating and thriving in a dynamic work environment with changing priorities.

Who You Are

• Candidates with a bachelor's degree or equivalent work experience in a related field are encouraged to apply. 1-3 years of Asset protection supervisory experience.
• Effective written and verbal communication skills; ability to draft reports and other communications; present to management and internal and external business partners; interpret technical documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• This position requires heavy lifting, constant moving, standing, and reaching with arms and hands. Involves standing for at least two consecutive hours, lifting at least 50 lbs. stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. Requires close vision, color vision, depth perception, and focus adjustment.
• Ability to work a flexible schedule with retail hours, including days, evenings, weekends, and holidays.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

About Us

This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

STORES00

This position may be eligible for performance‑based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.