Assistant Manager - Alliance

Excel Fitness; Fort Worth (TX); On-site; USD 35,610 - 41,885; Full time

Job summary

Excel Fitness in Fort Worth, TX is seeking a Club Operations Manager to assist in managing a team while ensuring compliance with company policies. This full-time position involves leadership and operational support in a fitness club environment.

The ideal candidate will demonstrate strong leadership and communication skills, manage performance metrics, and provide a world-class experience for members. The role offers a competitive salary and potential for growth within the company.

Qualifications

• Must be at least 18 years of age.
• CPR/AED certification required; new hires will receive training within 30 days if uncertified.
• Demonstrated ability to lead, encourage, develop, and supervise others.

Responsibilities

• Assist GM in planning and implementing strategies to attract and keep members.
• Train and develop new team members.
• Ensure facility cleanliness and world-class member service.
• Audit club inventory and recommend orders to GM.

Skills

Leadership

Strong communication skills

Critical thinking

Proactive problem solving

Team oriented

Basic proficiency in Microsoft applications

Education

High School diploma or equivalent

CPR/AED certification (required)

Tools

Microsoft Excel

Microsoft Word

DataTrak

Workday

Service Channel

Job description

Fort Worth Alliance TC
Fort Worth, TX 76177, USA

Pay or shift range: $35,610 USD to $41,885.04 USD. The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Reports to: General Manager (GM)

Department: Club Operations

Purpose: Helps manage a team of employees in a designated location, ensuring compliance with Excel and Planet Fitness policies, practices, and objectives.

Duties and Responsibilities

• Assist GM in planning and implementing strategies to attract and keep members based on Excel Core Values while maintaining a positive culture.
• Accountable for the hiring process, including selecting candidates, conducting interviews, and ensuring onboarding documentation is filled out to standards.
• Train and develop new team members.
• Ensure all Team Players stay up to date on certifications and scheduled training requirements.
• Counsel and discipline team member performance. Supervise, inspire, motivate, and coach staff to perform at their best.
• Support GM with monitoring KPI goals and metrics for the club.
• Support GM with audit/approval of HRIS items, including payroll, timecards, bonus submissions, time off requests, onboarding/offboarding tasks, and job requisition postings.
• Ensure a clean facility with a great atmosphere and world‑class member service, including:
  • Perform daily club inspections and assign cleaning tasks with follow‑up checks.
  • Enter work orders into the Computer Maintenance Management System to keep facilities and equipment serviceable.
  • Hold Team Players accountable for meeting company standards, audit daily paperwork, and resolve day‑to‑day member issues.
  • Manage club inventory and coordinate necessary orders with GM and HQ.
• Assist GM and back office with marketing and promotional activities for the club.
• Create and edit club schedules, payroll items, and associated commissions as needed.
• Ensure all Team Players adhere to company policies, addressing minor infractions and reporting major infractions to GM and HR for remediation.
• Audit club inventory and recommend orders to GM.
• Assist GM with conducting Team Player Assessments (TPAs) and competency evaluations.
• Maintain availability outside shifts as a direct contact for operational questions or emergencies.
• Be on call during company peak season/sale expirations when needed.
• Oversee club operations and staff when GM is unavailable.
• Represent the company at community and outreach events.
• Lead and participate in regularly scheduled team meetings.

Additional Personal Training Responsibilities (if applicable)

• Assist the Personal Training Manager (PTM) in planning and implementing strategies to attract and retain members, maintaining a positive culture.
• Support PTM with KPI monitoring for the personal training department.
• Ensure all Personal Trainers have current certifications and drive performance of sessions.
• Assist PTM with audit/approval of HRIS items for personal trainers, including service hours, session pay, timecards, commissions, and bonuses.
• Collaborate with Regional and Revenue Personal Training Managers to develop and track KPIs and monitor department health.

Qualifications

• Must be at least 18 years of age.
• High School diploma or equivalent.
• CPR/AED certification required; new hires will receive training within 30 days if uncertified.
• Demonstrated ability to lead, encourage, develop, and supervise others.
• Familiarity with Excel mission, values, vision, culture, and Planet Fitness brand and operational requirements.
• Strong communication skills with internal and external customers.
• Team oriented, motivated, and well organized.
• Critical thinking skills and proactive problem solving.
• Ability to handle difficult situations and maintain confidentiality.
• Basic proficiency in Microsoft Excel, Word, DataTrak, Workday, Service Channel, and similar applications.

Supervisory Responsibility

This position oversees up to 20 Team Players at one location, assisting in performance management and hiring. The supervisor ensures the team embodies Excel values, principles, and duties, and meets established club performance metrics.

Work Environment

Work is performed in a fitness club environment using standard office equipment and custodial tools. The noise level may be loud.

Physical Demands

• Talk and hear regularly.
• Frequent sitting, standing, walking, hand usage, and reaching.
• Occasional climbing, balancing, stooping, kneeling, crouching, or crawling.
• Frequent lifting of up to 25 pounds and occasional lifting of up to 75 pounds.
• Requires visual abilities such as close, distance, color, peripheral, depth perception, and focus adjustment.

Position Type/Expected Hours of Work

This is a full‑time, exempt position. The schedule may include Friday through Monday 11 am‑10 pm, Monday through Thursday 1 pm‑10 pm, and Sunday 8:00 am‑5:00 pm. Hours may change and include weekends or overnight shifts as needed.

Travel

Up to 5% travel to attend employee events, trainings, and conferences.

EEO Statement

Excel Fitness is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.