Assistant Manager - 416

Dairy Queen; Whitehall (WV); Presencial; USD 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

401(K) Matching

Paid Time Off

Disability Insurance

Advancement Opportunities

Part-time & Full-time availability

Descripción de la vacante

Dairy Queen in West Virginia is seeking a capable leader to oversee daily restaurant operations during scheduled shifts. You will strive to meet quality, service, and atmosphere goals, while ensuring accurate inventory and cash controls.

You will train staff on procedures, food safety, and product recipes, support the GM with financial planning, and drive sales by optimizing labor and inventory. A ServSafe mindset is expected to promote safety and efficiency.

Formación

• Minimum 1-3 years of high-volume restaurant leadership experience.
• High School diploma or equivalent required.
• Proven track record of effectively managing COGS and labor.
• Strong knowledge of safe food handling practices.

Responsabilidades

• Manage entire operation of the restaurant during scheduled shifts.
• Train shift leads and crew on PRIDE systems, recipes, safety practices.
• Assist GM with business planning and executing strategies to improve sales and profit.
• Ensure Fan service standards are met and customer concerns are promptly addressed.
• Lead hiring, training, and development of team members.
• Prepare hourly schedules to meet staffing needs.

Conocimientos

Customer service

Training

Management

Organization

POS proficiency

Food safety

Team leadership

Flexibility

Educación

High School diploma or equivalent

Herramientas

POS systems

Descripción del empleo

Benefits:Health Insurance401(K) MatchingPaid Time OffDisability InsuranceOpportunities for AdvancementPart-time & Full-time availabilityPurpose of JobTo create positive memories for all who touch DQ and OJ. To assist the General Manager (GM) inexecuting specific aspects of the restaurant operations, which may include financial performance, product production, inventory, personnel, sales, and marketing. To set high standards and create a great environment for the team to work.Essential FunctionsOperations· Manage entire operation of restaurant during scheduled shifts. Strive for operational levels that meet or exceed the Fan’s expectations in the areas of quality, service and atmosphere, creating value through an excellent experience and a fair price. Accurately complete designated duties such as inventory control, ordering of products, cash control.Training· Ensure that shift leads and crew are trained and fully knowledgeable on all PRIDE systems and routines, product recipes, food safety practices and restaurant safety practices.· Ensure that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant, setting each scheduled shift up for success.Business Planning· Assist in the execution of the restaurant’s business plan as directed by the GM, taking advice and coaching from the GM.· Understand how to react to issues impacting the restaurant’s profit & loss (P&L) to optimize sales and profit, such as analyzing COGS and taking corrective action if necessary, maintaining inventory, projecting restaurant demand changes throughout the year and adjusting labor accordingly, ensuring that cash control/security procedures are followed, and understanding the P&L implications of workers’ compensation claims.· Assist the GM with developing and implementing strategies to increase average meal checks and frequency of Fan visits.Fan Service· Ensure that Fan service in all areas meets or exceeds company standards.· Establish standards for the management team and crew to handle customer concerns.· Ensure that customer complaints are promptly and appropriately addressed to resolve the problem and ensure that each dissatisfied customer becomes a return Fan.· Understand the importance of speed of service and resolve bottlenecks in work flow.· Build relationships with return or preferred patrons.Team Member Leadership· Accomplish store objectives by assisting the GM with hiring, training, coaching and developing shift leads and crew members to build a highly skilled and productive team.· Assist the GM with thorough training and new hire orientations; clearly communicate job expectations; monitor each employee and manager’s performance and job contributions, provide ongoing and helpful feedback against expectations.· Role model and enforce policies and procedures.· At a minimum, have a basic understanding of how to prepare hourly employee schedules to meet the staffing requirements for each day part and seasonal demands, as determined by the GM. Ideally, should be able to perform this task for review and approval by the GM.· Maintain a positive working relationship with all restaurant staff to foster and promote a cooperative and pleasant working climate, which will be conducive to maximizing employee morale, productivity and efficiency.Health and Safety Standards· Must be ServSafe certified.· Assist the GM with ensuring that Food Safety is the top training priority in store operations. Ensure that proper hand washing, product rotation procedures, and temperature logging are visible and active behaviors. Role model and enforce safe food handling practices.· Maintain a safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures, complying with health and legal regulations and maintainingsecurity systems or routines.· Understands how to react in the event of an emergency such as a workers compensation accident, a robbery, etc.Store Marketing· Bring useful ideas to management about how to attract new Fans and increase restaurant sales through marketing promotions and activities.· May assist the GM in some assigned aspects of local store marketing activities and projects such as public and community relations programs, evaluating local competitors’ store marketing, identifying and tracking changing consumer demands.Required QualificationsExperience Needed· Minimum 1-3 years of high-volume restaurant leadership experience, required. Previous quick service restaurant experience strongly preferred.· High School diploma or equivalent required.· Proven track record of effectively managing COGS and labor.· Strong knowledge and application of safe food handling practices.· Must be ServSafe certifiableSkills/Competencies Needed· Customer focus - strong hospitality and customer service skills, enjoys engaging with the customer.· Trainer and coach - ability to be a strong trainer or coach to others on restaurant routines and systems, as well as how to effectively interact with customers and each other.· Management skills - excellent track record of coaching and training employees and effectively resolving employee relations issues. Ability to motivate a strong team, and set a positive and upbeat store environment.· Organization and goal focus - must be highly organized and detail-oriented with the capability to oversee many aspects of the business and multiple areas simultaneously in a fast-paced environment. Must be able to actively work to achieve and exceed set goals for the business.· Technical - proficiency with computers and with Point-of-Sale systems.· Flexibility and adaptability -willingness to follow directions and a commitment to meet DQ and OJstandards in all you do.· Integrity-does the right thing even when no one is looking, honest, earns trust of others.Work ConditionsMust have ability to:· Perform under pressure in a high-volume restaurant including moving and responding quickly for long periods of time.· Work in and out of different temperature ranges.· Stand for long periods of time.· Lift up to 50 pounds.· Work around nuts and other allergens.Perform other duties and responsibilities as requested by the GM.