Assistant Manager - 2nd - 34840

Rack Room Shoes; Mebane, Northern (NC, KY); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Benefits information

Job summary

Rack Room Shoes is seeking an Assistant Manager to support the Store Manager in daily operations, drive sales, service excellence and ensure policy compliance. Lead a team and deliver an outstanding customer experience in a fast-paced retail setting.

Responsibilities include staff training, scheduling, merchandising, cash handling, and open/close procedures, with focus on loss prevention and operational efficiency across the store.

Qualifications

• Background check required.
• Strong verbal and written communication skills.
• Proven managerial and organizational abilities.
• Excellent interpersonal skills for customers and staff.
• Solid visual merchandising capabilities.
• Understanding of footwear, accessories and shoe care.
• Working knowledge of corporate and store policies.
• Basic math and cash handling aptitude.
• Familiarity with store operations standards.

Responsibilities

• Assist Store Manager in day-to-day operations and ensure policy compliance.
• Provide leadership and training to staff; take over duties when Manager absent.
• Drive sales, service levels and operational objectives.
• Oversee POS transactions, discounts, loyalty, and refunds per policy.
• Manage inventory, pricing, and physical inventory processes.
• Lead merchandising, floor presentation and promotional setup.
• Monitor payroll scheduling and attendance within budget.
• Coach staff through training tools and standards reinforcement.
• Support loss prevention and protect store assets.
• Develop understanding of all daily store operations.

Skills

Background check

Verbal and written communication

Managerial skills

Organizational skills

Interpersonal skills

Visual merchandising

Footwear knowledge

Math basics

Policy and procedures knowledge

Job description

Job Description Summary

The Assistant Manager assists the Store manager in managing all day to day store operations, while ensuring that compliance exists with all established company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager. In the absence of the Store Manager, the Assistant Store Manager will assume total responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives.

Duties and Responsibility

• Primary responsibility is the safety and welfare of employees and customers.
• Create, establish and maintain an excellent customer shopping experience.
  Maintain and reinforce current service level standards.
  Provide service training and leadership to staff members.
  Manage customer issues with a sense of urgency and to the satisfaction of our customer.
• All POS terminal transactions in accordance with policy and procedure
  Sales, Discounts and Refunds
  Loyalty
  Open/Closing procedures
• Inventory Control responsibilities to include adherence to all policies and procedures in regards to:
  Shipping and Receiving
  Price Management (Price Changes, Markdowns etc.)
  Singles
  Damaged Merchandise
  Conducting a Physical Inventory
• Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards:
  Merchandise Placement
  Sales floor maintenance and housekeeping
  Promotional event directions, materials and signage
• Payroll Control responsibilities to include adherence to all policies and procedures in regards to:
  Scheduling
  Payroll budget compliance
  Time and Attendance
• Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to:
  Utilization of all available training tools
  Consistent reinforcement of operational standards
• Loss Prevention responsibilities to include adherence to all policies and procedures in regards tothe protection and control of all Company assets.
• Work towards a complete understanding of managing all day to day operations.

Principal Working Relationships

Customers, Sales Associates, Store Management, District/Regional Managers, Store Operations and Training Personnel.

Key Qualifications

An approved background check
Effective verbal and written communication skills
Managerial and organizational skills
Strong interpersonal skills necessary for customer and employee interactions
Strong visual merchandising skills
Working knowledge of footwear, accessories and shoe care.
Basic mathematical skills
Knowledge of Corporate and Store Operations policies and procedures
A complete understanding of the standards of Store Presentation and strong visual merchandising skills.

Benefits Information: https://rackroomshoes.hrbenefits.net/