Assistant Manager - 2nd

Rack Room Shoes; Sylacauga (AL); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading footwear retailer in Sylacauga, Alabama is seeking an Assistant Manager to support daily store operations. This role involves ensuring safety, customer satisfaction, and staff performance. You will provide training, manage inventory, and uphold merchandising standards. Strong communication skills and a background check are required for this position. The ideal candidate will have a passion for retail and exceptional interpersonal skills to lead the store teams effectively.

Qualifications

• Approved background check.
• Strong interpersonal skills necessary for customer and employee interactions.
• Working knowledge of footwear, accessories and shoe care.

Responsibilities

• Ensure safety and welfare of employees and customers.
• Create and maintain an excellent customer shopping experience.
• Manage customer issues with urgency.

Skills

Effective verbal and written communication skills

Managerial and organizational skills

Strong interpersonal skills

Strong visual merchandising skills

Basic mathematical skills

Knowledge of Corporate and Store Operations policies

Job description

Job Description Summary

The Assistant Manager assists the Store Manager in managing all day‑to‑day store operations, while ensuring compliance with all established company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager. In the absence of the Store Manager, the Assistant Store Manager will assume total responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives.

Full Time | Rack Room Shoes

Duties and Responsibilities

• Primary responsibility is the safety and welfare of employees and customers.
• Create, establish and maintain an excellent customer shopping experience. Maintain and reinforce current service level standards. Provide service training and leadership to staff members. Manage customer issues with a sense of urgency and to the satisfaction of our customer.
• All POS terminal transactions in accordance with policy and procedure: Sales, Discounts, and Refunds, Loyalty, Open/Closing procedures.
• Inventory Control responsibilities to include adherence to all policies and procedures in regards to: Shipping and Receiving, Price Management (Price Changes, Markdowns etc.), Singles, Damaged Merchandise, Conducting a Physical Inventory.
• Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards: Merchandise Placement, Sales floor maintenance and housekeeping, Promotional event directions, materials and signage.
• Payroll Control responsibilities to include adherence to all policies and procedures in regards to: Scheduling, Payroll budget compliance, Time and Attendance.
• Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to: Utilization of all available training tools, Consistent reinforcement of operational standards.
• Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets.
• Work towards a complete understanding of managing all day-to-day operations.

Principal Working Relationships

Customers, Sales Associates, Store Management, District/Regional Managers, Store Operations and Training Personnel.

Key Qualifications

• Approved background check.
• Effective verbal and written communication skills.
• Managerial and organizational skills.
• Strong interpersonal skills necessary for customer and employee interactions.
• Strong visual merchandising skills.
• Working knowledge of footwear, accessories and shoe care.
• Basic mathematical skills.
• Knowledge of Corporate and Store Operations policies and procedures.
• A complete understanding of the standards of Store Presentation and strong visual merchandising skills.

About Rack Room Shoes

Great shoes for men, women and children in comfort, dress, casual, and athletic categories make Rack Room Shoes the family footwear retailer of choice. The company offers a wide selection of nationally recognized brands known for their quality. Rack Room Shoes also offers an assortment of exclusive private brands commissioned from the best manufacturers in the business. Our private brands offer customers great styles and outstanding values, which translates into satisfied, loyal, repeat customers.

Rack Room Shoes provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, marital status, disability, genetic information, age, military service, or any other characteristic that is protected by applicable law. This policy of equal employment opportunity extends to all aspects of employment including, but not limited to, recruitment, hiring, training, promotion, transfer, reassignment, demotion, discipline, discharge, performance evaluation, compensation and benefits.