Assistant Manager 1202

burgerking; Norridge (IL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Scholarships

Emergency fund

Discount program

Cost estimator tool

Wellness program

Pregnancy planning

Job summary

Burger King is a growing franchise offering career opportunities from Team Member to Restaurant Assistant Manager. We are dedicated to customer satisfaction and providing a fast-paced, hands-on career where you can contribute to our expanding organization.

This role focuses on servant leadership, creating memorable guest experiences, coaching the team, ensuring quality, and driving financial results. You will train new members, run effective huddles, monitor speed of service, and maintain a

Qualifications

• Must have a high school diploma or equivalent.
• Minimum of 1-2 years supervisory experience.
• Excellent guest service skills required.
• Ability to work in a fast-paced environment.
• Ability to communicate effectively with guests and team members.
• Ability to resolve issues in compliance with Burger King standards.
• Ability to keep employees motivated, resolve conflicts, and make hard decisions.
• Available to work all shifts; open, close, weekends and holidays.

Responsibilities

• Develop Servant Leaders—puts your people and restaurant first—not yourself.
• Create Memorable Experiences—provides a service experience so good guests want to return.
• Administration—balance high-quality guest/employee experience with financial goals.
• Welcomes new team members and provides training.
• Leads inspiring team huddles and coaching.
• Ensures ongoing training and coaching for team members.
• Builds shift supervisors' capability and prepares for next level.
• Thank the team and celebrate success; coach brand service behaviors.
• Monitor speed of service to meet guest expectations.
• Ensure restaurant is welcoming and clean; maintain product quality and operations standards.
• Partner with GM to create action plans to improve guest metrics.
• Review sales and scheduling to meet QSC goals.
• Ensure accurate daily numbers, cash handling, and HACCP logs.
• Review inventory to improve orders; implement cost controls.
• Monitor people charts and production planning; adjust as needed.
• Create and monitor schedules; onboard new team members.
• Implement action plans for staff needs and operational assessments.

Skills

People skills

Team leadership

Education

High school diploma or equivalent

Supervisory experience (1-2 years)

Guest service skills

Ability to work in fast-paced environment

Effective communication

Issue resolution with BK standards

Employee motivation & conflict resolution

Shift flexibility (all shifts)

Job description

WHO WE ARE:

We are a GROWING Burger King franchise with upward mobility. As one of the largest Burger King franchises, we are dedicated to achieving customer satisfaction as well as providing career opportunities for our employees. As our company grows, we look for employees who share our passion for achieving exceptional results. At Burger King, employees have an opportunity to contribute to the success of our growing organization.

If you're looking for a chance at a fast-paced, hands-on career, you've come to the right place. From Team Member to Restaurant Assistant Manager, the job opportunities in BURGER KING- restaurants are challenging and fun.

WHO YOU ARE:

• Personable, Results-oriented self-starter, a go-getter.
• Team contributor and leader who thrives in a fast-paced setting.

HERE-S WHAT YOU WILL BE DOING:

As an integral member of the Burger King Team, this position is responsible for:

• Develop Servant Leaders-Puts your people and restaurant first-not yourself
• Create Memorable Experiences-Creates a service experience so good the guest can-t wait to come back to Burger King
• Administration-Maintains the balance between providing a high-quality employee and guest experience, and achieving financial goals
• Welcomes new team members and provides them with the training needed to do their job
• Leads inspiring team huddles that motivate and inform the team
• Ensures team members receive ongoing training and coaching
• Builds the capability of the shift supervisors and prepares them for their next level
• Consistently thanks the team and celebrates success
• Actively coaches brand service behaviors-train, observe, provide feedback and celebrate
• Monitors Speed of Service to ensure delivery of guest expectations
• Ensures the restaurant is welcoming and clean
• Ensures product quality and operations standards are consistently delivered
• Partners with the Restaurant General Manager and team to create action plans to improve guest metrics
• Reviews sales and scheduling to ensure Quality, Service and Cleanliness (QSC) will be met
• Ensures accuracy of daily numbers, cash handling and HACCP Logs
• Reviews inventory efficiencies to create product orders
• Evaluates and implements cost controls
• Monitors people charts and production planning and makes necessary adjustments
• Creates and monitors schedule and manages new team members on-boarding process
• Implements action plans to address employee needs and Operational Assessments

HERE-S WHAT Education - Experience YOU WILL NEED:

• Must have a high school diploma or equivalent
• Minimum of 1-2 years supervisory experience
• Excellent guest service skills required
• Ability to work in a fast-paced environment
• Ability to communicate effectively with guests and team members
• Ability to resolve issues in compliance with Burger King standards
• Ability to keep employees motivates, resolve conflicts, and make hard decisions
• Available to work all shifts; open, close, weekends and holidays

SOME Perks - Benefits (Based on eligibility requirements):

• Scholarship Fund Program provides scholarships ranging from $1000 to $50,000 to Burger King team members, their families and high school seniors.
• Burger King emergency fund provides short-term financial assistance to Burger King employees who experience hardships and need emergency relief due to natural disasters, illness, fires, or other unexpected events.
• A discount program that has discounts on things like glasses, hearing aids, weight loss programs, step tracking devices, shoes, etc.
• A provider finder/cost estimation tool, allowing members to find in-network providers and get a cost estimation before the visit
• A wellness program, where earning points for things like achieve step goals, can be redeemed to purchase wellness related items
• A pregnancy planning tool, that helps track fertility, baby growth, milestones, etc.

The Company reserves the right to conduct a background check of its employees, and your employment may be conditioned on satisfactory results.

We are an equal opportunity employer

Location:

4330 N Harlem, Norridge, Illinois 60706