Assistant Manager

Applebee's Neighborhood Grill + Bar; Wooster (OH); On-site; USD 40,000 - 50,000; Full time

Job summary

Applebee's Neighborhood Grill + Bar seeks an Assistant Manager in Wooster, Ohio. This role involves overseeing daily operations, ensuring a great experience for both guests and staff while leading a team in a fast-paced restaurant environment.

Applicants should have 2-3 years of restaurant management experience and certifications in food and alcohol safety. Join a diverse team committed to excellence and community engagement.

Qualifications

• Minimum 2–3 years of restaurant management experience required.
• Serve Safe Food and Serve Safe Alcohol certifications are advantageous.

Responsibilities

• Ensure timely, friendly service according to company guidelines.
• Cultivate a positive workplace culture and manage team dynamics.
• Maintain safety and security programs.

Skills

Restaurant management

Problem-solving

Leadership

Education

2–3 years of restaurant management experience

Tools

Serve Safe Food Certification

Serve Safe Alcohol Certification

Job description

Flynn Group, founded by Greg Flynn, started its journey with the acquisition of 8 Applebee’s in 1999. Over the next two decades the company grew by building new stores and acquiring other franchise operators, becoming the largest Applebee’s franchisee in the world. This foundation has allowed Flynn Group to expand into additional brands and markets, operating a diversified portfolio of restaurants.

Position Description

As an Applebee's® Assistant Manager, you will be engaged in all aspects of the day‑to‑day operations at the restaurant. You are responsible for creating a passionate experience for guests and staff, leading the team, solving problems, managing stress, and contributing to a positive workplace culture.

Essential Duties And Responsibilities

• Ensures timely, friendly service according to company guidelines, achieving established objectives of the unit.
• Cultivates a culture in accordance with the Flynn Applebee's Premier Card of our core values and beliefs.
• Ensures the immediate response and correction of all verbal guest complaints to self and staff.
• Ensures guest contact as a priority with completion of required table visits established by Flynn Applebee's standards.
• Maintains departmental inventory levels.
• Ensures product preparation and presentation uncompromisingly meeting company standards by performing line checks.
• Effectively schedules employees to meet sales demands.
• Maintains effective safety and security programs.
• Promotes and leads restaurant organization, cleanliness and sanitation.
• Performs routine maintenance and immediately reports to the General Manager/Area Director of needed repairs.
• Promotes quality recruitment and referrals of potential team member and management candidates.
• Promotes Flynn | Applebee's training procedures for new managers.
• Helps maintain a trained staff through effective use of employment orientation, individual training sessions, employee meetings and implementation of company policy and training systems.
• Participates in the constant development of employees using One-on-One and performance documentation, and contributes to the completion of written evaluations.
• Assesses the efficiency of employees, provides fair feedback on a regular basis, and continuously works with employees on their areas of development.
• Monitors acceptable employee performance and documents situations that require or could lead to disciplinary or corrective action.
• Assures compliance with company policies, practices and procedures.
• Responsible for controlling cost in assigned department.
• Compliance with local, state and federal laws, regulations and guidelines.
• Drives bi-weekly / weekly food and liquor inventories at the AD/GM's request and is accountable for completion.
• Responsible for preparing and submitting accurate daily paperwork.
• Assures sanitation standards meet or exceed Health Department and Flynn Applebee's standards.
• Provides a role model for managers and employees.
• Develops self on all store related technology.
• Must be willing and able to work in all positions and assist in a team member position as needed when in a restaurant. This includes cooking on the line, expo, seating guests, bartending, etc.
• Uses the Management Development Program for continuous growth of leadership skills and proficiencies.

Education and Experience

• At least 2–3 years of restaurant management experience.
• Serve Safe Food and Serve Safe Alcohol Certifications are also a plus.

Physical Standards

• Work various shifts ranging in hours, including weekends.
• Stand and exert well‑paced mobility for up to ten (10) hours in length.
• Safely lift pots, pans, glassware, boxes, etc. up to 50 pounds in weight.
• Read and write to facilitate communication. Must possess finger and hand dexterity for using small tools and equipment.

Flynn Group is an equal opportunity employer. We are committed to creating a diverse and inclusive workforce and providing reasonable accommodations/adjustments for individuals with disabilities. If you require any accommodation or adjustments throughout the application process, please let us know.