Assistant Manager

Citi Trends; West Springfield (MA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Paid vacation

401(k) plan

Paid training

Growth opportunities

Job summary

Citi Trends is a leading off-price value retailer of apparel, accessories, and home trends, committed to delivering great style at exceptional prices. This role supports daily store operations, team leadership, and staffing efforts, partnering with the Store Manager to drive sales and excellence in customer service.

As Assistant Store Manager, you will help hire, onboard, and develop store associates, while ensuring safety, policy adherence, and strong execution of merchandising standards.

Qualifications

• High school diploma or equivalent required.
• 2–4 years of experience as an Assistant Manager or similar retail leadership role.
• 3–5 years of overall retail experience preferred.
• Strong communication, organizational, and people leadership skills.
• Ability to work a flexible schedule, including nights and weekends.
• Ability to perform basic math calculations, including percentages.

Responsibilities

• Support daily store operations to meet sales goals and customer experience standards.
• Monitor sales activity and guide associates to deliver excellent service.
• Assist with inventory control, shrink prevention, and policy compliance.
• Supervise and support store associates in sales, inventory, cash handling, and customer service.
• Assist Store Manager with hiring, interviewing, onboarding, and training support.
• Maintain a safe, organized, customer-focused store environment.
• Support merchandising, operational, and visual standards.

Skills

People leadership

Team development

Hiring & recruiting support

Customer-focused execution

Operational accountability

Time management

Adaptability

Education

High school diploma or equivalent

Job description

Citi Trends is a leading off-price value retailer of apparel, accessories, and home trends dedicated to delivering great style and amazing brands at exceptional prices. We are growing and investing in our stores, our people, and our future leaders. Our success is driven by strong store leadership, a commitment to customer experience, and a passion for developing talent from within.

Position Summary

As an Assistant Store Manager, you play a key role in supporting daily store operations, team leadership, and staffing efforts. Partnering closely with the Store Manager, you will help drive sales performance, maintain operational excellence, and support the hiring, onboarding, and development of store associates.

Summary Of Key Responsibilities

Store Operations & Performance

• Support daily store operations to ensure sales goals, customer experience standards, and operational expectations are consistently met
• Monitor sales activity and provide guidance to associates to deliver excellent customer service
• Assist with inventory control, inventory transactions, and shrink prevention efforts
• Ensure compliance with Citi Trends policies, procedures, and operational standards

Team Leadership & Staffing

• Supervise and support store associates in sales, inventory, cash handling, and customer service
• Assist the Store Manager with hiring and recruiting activities, including candidate screening, interviews, onboarding, and training support
• Help maintain appropriate staffing levels by supporting recruiting efforts and employee retention
• Provide ongoing coaching, feedback, and performance support to associates

Customer Experience & Compliance

• Maintain a safe, organized, and customer-focused store environment
• Reinforce adherence to company policies, procedures, and loss prevention standards
• Support consistent execution of merchandising, operational, and visual standards
• Perform additional duties and responsibilities as assigned to support store operations and business needs.

Qualifications

• High school diploma or equivalent required
• 2–4 years of experience as an Assistant Manager or similar retail leadership role
• 3–5 years of overall retail experience preferred
• Strong communication, organizational, and people leadership skills
• Ability to work a flexible schedule, including nights and weekends
• Ability to perform basic math calculations, including percentages

Key Competencies

• People Leadership & Team Development
• Hiring & Recruiting Support
• Customer-Focused Execution
• Operational Accountability
• Time Management & Prioritization
• Adaptability in a Fast-Paced Retail Environment

Why Join Citi Trends

Citi Trends is a great place to build a fun and rewarding career in retail management. We believe in promoting from within and developing leaders who take initiative. We offer competitive pay and a benefits package that includes health and dental insurance, paid vacation, a 401(k) plan, paid training, and opportunities for continued growth. If you’re ready to grow your leadership skills, support hiring and team development, and make an impact in your store - Citi Trends is the place for you.

Equal Employment Opportunity

Citi Trends is an equal opportunity employer and prohibits discrimination and harassment of any kind in accordance with applicable laws.