Assistant Manager

Autumn Glen Apartments; West Allis (WI); On-site; USD 30,000 - 41,000; Full time

Job summary

Autumn Glen Apartments in West Allis, WI is seeking an Assistant Property Manager to handle day‑to‑day leasing and property operations. The role includes rent collection, maintenance coordination, and customer service to residents.

You will manage applications, leases, move‑ins, and renewals, while ensuring compliance with Fair Housing laws and company policies. Strong organizational skills and high school completion are required; no extensive prior experience is necessary.

Qualifications

• High school diploma or GED required; 1–3 months related experience or training acceptable.

Responsibilities

• Financial and Administrative: collect, post, and deposit rents and late fees; keep resident ledgers accurate; process paperwork; ensure compliance with Fair Housing regulations; deposit rental checks; manage maintenance work orders; be the first point of contact for residents.
• Leasing: maximize occupancy through prospection and accurate advertising; greet prospects, provide tours, and encourage applications; verify documents; approve applicants with income, criminal, and renters insurance checks; inspect apartments prior to showing/move-in; prepare move-in paperwork; ensure lease paperwork is complete and uploaded; generate renewal letters.
• Supervisory Responsibilities: Assistant Manager may perform managerial duties when the manager is unavailable.

Skills

Customer service

Leasing

Cash handling

Communication

Education

High school diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Autumn Glen, West Allis, WI, US

7 days ago Requisition ID: 1003

Salary Range: $22.00 To $30.00 Hourly

SUMMARY:

The Assistant Property Manager will be responsible for the day-to-day leasing and operational aspects of the property

DUTIES AND RESPONSIBILITIES:

Financial and Administrative:

Ensure that all rents and late fees/check charges are collected, posted, and deposited in a timely manner.

• Keep all resident ledgers accurate noting any discrepancies in the resident activity
• Process paperwork and certified notices for residents.
• Comply with anti-discrimination laws are adhered regarding Fair Housing Regulations
• Deposit rental checks into One Site and prepare bank deposits.
• Print or send maintenance work orders and once completed with maintenance finish in system.
• First point of contact with residents and their concerns.
• Maintain an open line of communication with all members of the team.
• Performs other related duties as assigned by management

Leasing:

• Ensure that the property is rented to the fullest capacity by building positive relationships with prospective residents
• Utilize marketing strategies and verify all online advertising sources are accurate in order to secure prospective residents.
• Greet all prospective traffic with a friendly attitude and be ready to give a quote and tout the property tours with prospects. Ask the prospect to apply for the apartment.
• Continually monitor and analyze traffic logs, renewal information, marketing data, renters’ insurance, etc., to be able to give up-to-date and proper information when requested by others.
• Collect, input and verify all documentation for applications before the leases are prepared for move in.
• Perform all procedures for approving applicants including verifying rental income, criminal and sexual predator documentation and ensuring renters insurance accuracy in system during the application process
• Inspect apartments for cleanliness and repairs prior to showings and before move ins.
• Prepare move in paperwork including keys, parking permits and remotes.
• Confirm all leases and corresponding paperwork are completed and inputted into OneSite accurately and on a timely basis.
• Ensure that current resident files are properly maintained and uploaded into proper accounts.
• Generate, email and distribute renewal letters.

SUPERVISORY RESPONSIBILITIES:

Assistant Manager will take on Managerial responsibilities if the manager is not available.

QUALIFICATIONS:

• No prior experience or training.
• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.

COMPETENCIES:

• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Is ready to work promptly at scheduled start time; Completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas;
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision‐making process; Makes timely decisions.
• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Supports affirmative action and respects diversity.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

PHYSICAL DEMANDS AND WORK ENVIR0NMENT:

• Continually required to stand.
• Continually required to walk.
• Continually required to sit.
• Continually required to utilize hand and finger dexterity.
• Occasionally required to climb, balance, bend, stoop, kneel or crawl.
• Continually required to talk or hear.
• Occasionally required to smell.
• Occasionally exposure to wet and/or humid conditions.
• Occasionally work near moving mechanical parts.
• Frequently exposure to outside weather conditions
• Frequently exposure to extreme heat or cold (non-weather)
• While performing the duties of this job, the noise level in the work environment is usually moderate.
• The employee must occasionally lift and /or move more than 10 pounds.