Assistant Manager

Madewell; Walnut Creek (CA); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Discounts on products

Medical coverage

401(k) plan

Paid time off

Holidays

Job summary

Madewell in Walnut Creek is seeking an Assistant Manager to join the leadership team and drive profitability through authentic customer connections and brand loyalty. You will coach the sales team to maximize performance and ensure smooth operational support as needed.

You will collaborate with the Store Director and leadership team to recruit, train, and develop staff, while managing operations and delivering best-in-class service. A flexible, fashion-forward approach is required.

Qualifications

• 1–2 years of retail management experience.
• Strong leadership and customer service skills.
• Flexible scheduling including nights, weekends and holidays.

Responsibilities

• Support the Store Director and Associate Store Manager to drive profitability and brand loyalty.
• Own designated divisions (Visual Merchandising, Operations, HR, Service & Selling).
• Manage store operations, systems and technology with accountability.
• Assist with recruiting, training and development as needed.
• Collaborate with leadership to foster a collaborative working environment for associates.
• Lead product knowledge sessions to boost selling through authentic connections.
• Engage the community and build loyalty through events.
• Step into multiple roles on the sales floor when needed.

Skills

Retail management

Customer service

Leadership

Team collaboration

Tools

POS systems

Job description

## Assistant ManagerApply: Walnut Creek, CA, USA (Broadway Plaza - Madewell): Full time: Posted Today: 129648**Our Story**At Madewell, we believe that great style starts with great design. Since 2006, we’ve been creating premium denim and foundational wardrobe pieces for men and women that balance quality, authenticity, and versatility. From iconic jeans perfected by denim experts to the essential tee, the most versatile shoe, and the timeless leather bag—if it’s Madewell, it’s made well.**Job Summary**As an Assistant Manager, you're a part of the leadership team. You help drive profitability through genuine customer connections, brand loyalty, and strong community engagement. You'll provide immediate feedback and coaching to the sales team to maximize performance. You will also collaborate with the rest of the leadership team to adapt strategies for business success and ensure smooth operational support as needed.**What You’ll Do*** Support the Store Director & Associate Store Manager to directly impact business results with a meaningful connection to every aspect of the brand while maximizing profitability.* Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.)* Manage store operations, systems, and technology while ensuring accountability.* Assist Store Director & Associate Store Manager with recruiting, training and development efforts, if needed.* Partner with Store Director and Associate Store Manager to curate a collaborative working environment for all associates.* Ensure the team is always on track to exceed goals and provide best-in-class customer service.* Lead fit sessions that boost product knowledge for associates to elevate authentic customer connection.* Come up with innovative ways to engage the community and build loyalty through events.* Can step into a variety of roles on the sales floor, if needed.**Who You Are*** Have 1-2 years of retail management experience with a similar scope.* Passionately support our brand, customers, and teams.* Stay up to date with current fashion trends and industry developments.* Embrace teamwork, flexibility, and courtesy while executing tasks.* Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem-solving skills.* Have scheduling flexibility, including nights, weekends and holidays.* Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds | 18 kilos.**Some Perks and Benefits****Part-Time*** Competitive base pay and bonus programs* Up to 60% discount on branded product from J. Crew, J. Crew Factory, and Madewell* Entertainment, travel, fitness, and mobile technology discounts* 401(k) plan with company matching donations* Medical and Prescription coverage**Full-Time*** Competitive base pay and bonus programs* Up to 60% discount on branded product from J. Crew, J. Crew Factory, and Madewell* Competitive Paid Time Off (PTO) plan, including paid holidays* 401(k) plan with company matching donations* Medical, dental, prescription, vision, and life insurance* Entertainment, travel, fitness, and mobile technology discountsSee our full list of benefits hereNote: availability of these benefits and perks may be subject to work location & employment type and may have certain eligibility requirements.Hourly Range: $21.50 - $27.00At J.Crew Group (JCG) we aim to pay competitively for our company’s size and industry. The base salary offered will take into account internal equity and may vary depending on the candidate’s geographic region of work premises, job-related knowledge, skills, and experience among other factors. The base salary is just one component of J.Crew Group’s competitive total rewards strategy that also includes the opportunity for bonus, competitive benefits and perks.