Assistant Manager

Dunkin'; United States; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Tip income added to paycheck

Leadership development

Competitive pay

Paid training

Medical/Vision/Dental

Job summary

Dunkin' is seeking an Assistant Manager to support the Restaurant Manager, lead daily operations, and mentor team members while ensuring guest satisfaction. You will help with Brand Training, scheduling, and maintaining standards across the restaurant.

The role offers growth opportunities, a supportive team environment, and competitive pay with credit card tip incentives and paid training.

Qualifications

• Experience leading a team in food service preferred.
• Excellent communication and guest service skills.
• Able to manage operations and train staff.

Responsibilities

• Lead team meetings with Restaurant Manager.
• Oversee Brand Training Programs and staff certification.
• Ensure Brand standards, recipes and systems are executed.
• Create a guest-focused culture and act on guest feedback.

Skills

Leadership

Team management

Customer service

Education

High School Diploma or equivalent

Leadership experience in retail/restaurant/hospitality

Basic math and financial management

Job description

Brewing Brand is currently hiring for an ASSISTANT MANAGERto join our Dunkin’ network!

Lead & Grow with Dunkin’!

Join the Brewing Brand team as an Assistant Manager and help drive daily operations, mentor team members, and ensure guest satisfaction—while enjoying great perks, professional growth, and the opportunity to earn extra with credit card tips. Be part of a team that keeps Dunkin’ running smoothly and successfully!

Overview

An Assistant Manager is generally responsible for supporting the Restaurant Manager, Shift leaders and Team. They perform all duties of the Restaurant Manager in their absence. Primary duties generally include floor operations, and Brand Training programs. Generally responsible for providing strong, positive leadership to his/her team to deliver great friendly guest experiences, operational excellence and for helping to build profitable topline sales of a single restaurant. They support the Restaurant Manager in the overall operation of the restaurant according to Dunkin’ standards, franchisee policies and procedures and in compliance with all applicable laws.

Why You’ll Love Working With Us

• Earn more with credit card tips—automatically added to your paycheck for convenient, consistent extra income
• Leadership development and growth opportunities
• Competitive pay and flexible schedules
• Paid training and ongoing support
• Fun, energetic, and team-driven work environment
• Medical/Vision/Dental*

*eligibility requirements

Responsibilities Include:

• Able to perform all responsibilities of restaurant team members.
• Lead team meetings, along with Restaurant Manager
• Oversee Brand Training Programs, schedule, train, validate, certify team and shift lead staff.
• Ensure Brand standards, recipes and systems are executed.
• Create and maintain a guest focused culture in the restaurant.
• Review guest feedback results and implement action plans to drive improvement.
• Communicates restaurant priorities, goals and results to restaurant team members.
• Execute along with RM, new product rollouts including training, marketing and sampling where applicable.
• Execution of Point of Purchase instore set up per Brand standards.
• Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws.
• Control costs to help maximize profitability.
• Completion of inventory on a periodic basis as determined by Franchisee.
• Support RM in completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards.
• Support RM in assigning staff and deployment
• Support to RM in completion of supplier and other vendor orders
• Conduct self-assessments and corresponding action plans.
• Ensure restaurant budget is met as determined by Franchisee.
• Manages cash over/short in restaurant and ensures team members are following franchisee’s cash management policies.
• Engages with Dunkin’ Brands Field Operations team as appropriate.

Management Responsibilities Include:

• Recruit, hire, onboard and develop restaurant team members.
• Assist team and shift lead performance appraisal process.
• Coach restaurant team members to drive sales, improve profitability and guest satisfaction.

Education/Experience:

• Basic computer skills
• Fluent in spoken and written English
• Basic math and financial management
• Previous leadership experience in retail, restaurant or hospitality

Key Competencies:

• Good analytical skills and business acumen
• Works well with other in a fun fast paced team environment.
• Ontime, demonstrates honesty and positive attitude.
• Willingness to learn and embrace change.
• Ability to train and develop a team.
• Guest focused
• Time Management
• Problem solving
• Motivating others

Physical Demands/Working Conditions:

• Standing on feet
• Repetitive motion including bending, stooping and reaching.
• Lifting packages (if applicable)
• Wearing a headset (if applicable)
• Working in a small space

You are applying for work with a franchisee of Dunkin', not Dunkin' Brands, Inc., Dunkin' or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

Brewing Brand is one of the largest franchisee owners in FL, owning 100 Dunkin' locations coast to coast across Central Florida and we are continuing to grow!! Come GROW with Us!