Assistant Manager

Marco's Pizza (Marco's Franchising, LLC); Twinsburg (OH); On-site; USD 38,000 - 48,000; Full time

Job summary

Marco's Pizza in Twinsburg, OH is seeking an Assistant Manager to partner with the General Manager in leading daily restaurant operations. The role focuses on delivering an outstanding Guest experience, developing a high-performing team, and preparing for advancement to General Manager within about two years.

You will coach team members, ensure food quality and safety, support hiring and training, manage costs, and foster an engaging workplace that reflects Marco's culture and values while

Qualifications

• Minimum 1 year of restaurant management or leadership experience.
• High school diploma or equivalent.
• At least 21 years of age.
• Valid driver's license.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Ability to stand for extended periods and lift up to 50 pounds.

Responsibilities

• Support daily restaurant operations with focus on Guest service, product quality, cleanliness and speed of service.
• Lead by example by working alongside the team in all areas.
• Resolve Guest concerns quickly and professionally.
• Ensure consistent execution of Marco's operating standards and systems.
• Maintain a clean, organized, and safe restaurant environment.
• Assist with recruiting, interviewing, hiring, onboarding, and developing team members.
• Coach and train employees to deliver a 5-Star Guest experience.
• Provide ongoing feedback and accountability to build a high-performing team.
• Support local store marketing initiatives to drive sales.

Skills

Restaurant leadership

Guest service

Team coaching

Education

High school diploma

Tools

POS familiarity

Job description

The Assistant Manager partners with the General Manager to lead daily restaurant operations, deliver an outstanding Guest experience, and develop a high-performing team. This role helps drive sales, profitability, operational excellence, and team engagement while preparing for future advancement into a General Manager position within approximately two years.

The Assistant Manager plays a hands-on leadership role by coaching team members, ensuring food quality and safety, supporting hiring and training, managing costs, and creating an environment where both Guests and team members thrive.

Essential Duties & Responsibilities

• Support the daily operation of the restaurant, ensuring exceptional Guest service, product quality, cleanliness, and speed of service.
• Lead by example by working alongside the team in all areas of the restaurant.
• Resolve Guest concerns quickly and professionally.
• Ensure consistent execution of Marco's operating standards and systems.
• Maintain a clean, organized, and safe restaurant environment.
• Assist with recruiting, interviewing, hiring, onboarding, and developing team members.
• Coach and train employees to deliver a consistent 5-Star Guest experience.
• Provide ongoing feedback, recognition, and accountability to build a high-performing team.
• Foster an engaging workplace that reflects Marco's culture and values.
• Support achievement of sales, profitability, labor, and food cost goals.
• Assist with inventory management, ordering, and product control.
• Help manage labor through effective scheduling.
• Review business results with the General Manager and identify opportunities for improvement.
• Protect company assets, including cash handling and inventory controls.
• Support Local Store Marketing initiatives that increase brand awareness and drive sales.
• Build positive relationships within the local community.
• Help execute promotional campaigns and restaurant events.
• Ensure compliance with all food safety, sanitation, and workplace safety standards.
• Maintain accurate information in company systems including POS, Inventory IQ, Marco's University, and personnel records.
• Follow all company policies and applicable federal, state, and local regulations.

Qualifications

Required:

• Minimum 1 year of restaurant management or leadership experience
• High school diploma or equivalent
• At least 21 years of age
• Valid driver's license
• Ability to work a flexible schedule, including evenings, weekends, and holidays
• Ability to stand for extended periods and lift up to 50 pounds

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.