Assistant Manager

EssilorLuxottica; Traverse City (MI); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Job summary

EssilorLuxottica LensCrafters in Traverse City, MI is seeking an Assistant Manager to lead in the Store Manager's absence and drive performance in a dynamic optical retail environment.

You will supervise a team, coach staff, ensure excellent customer experience, and help execute store plans while maintaining visual standards and policy compliance. Flexible scheduling, including nights and weekends, is required. Previous supervisory experience in retail or optics is preferred.

Qualifications

• High School diploma or equivalent required.
• 1+ year management/supervisory experience with direct reports.
• Knowledge of retail operations, processes and policies.
• Strong basic math skills.
• Familiarity with cash register, computers and calculators.
• Must have strong command of English for written and oral communication.
• Strong communication and listening skills.
• Demonstrated high-level selling skills.
• Proven ability to problem solve.

Responsibilities

• Delivers quality and improvement to exceed KPIs: sales, conversion, traffic, and profitability.
• Partners with Store Manager to lead and develop team.
• Executes visual directives and maintains store appearance.
• Maintains positive working relationships with doctors.
• Promotes policy compliance and safety.
• Performs administrative duties.
• Works a flexible schedule, including nights and weekends.

Skills

Leadership / management

Retail operations

Communication

English proficiency

Education

High School diploma or equivalent

College degree preferred

Tools

Cash register / POS systems

Computers and calculators

Job description

Requisition ID: 935448   Store #: 005579 LensCrafters   Position: Full-Time   Total Rewards: Benefits/Incentive Information

LensCrafters is a place for visionaries. We have a vision for pairing state-of-the-art technology with a truly personal approach to eye care. Everything we do is centered around sight and quality care. We strive to help colleagues grow and to maintain the highest optical standards for the future of optical care. We are committed to taking care of you so you can provide the best experience to our patients and customers.

LensCrafters is part of EssilorLuxottica, a global leader in vision care products. Join our global community of over 200,000 employees driving the transformation of eyewear and eyecare. Follow us on LinkedIn for more information.

Job Description

General Function

The Assistant Manager acts as a leader in the absence of, or in support of the Store Manager, and behaves as a business owner within the marketplace and LensCrafters organization. Reps LensCrafters as the premier destination for all vision needs within the community and delivers key performance metrics.

Major Duties & Responsibilities

• Delivers quality and improvement to exceed all key performance indicators (KPIs): Comp Sales, % Sales to Plan, Conversion & Customer Count, Comp Growth, Increased Traffic, Store Operating Profitability, Continuity of Care, Exam Growth & Retention Goals, Net Promoter Score, current year objectives
• Strong understanding of retail business translating to positive sales, business results and understanding of the market and competitors
• Supports store business plans to maximize sales and profit
• Partner with store manager to lead and develop team
• Delivers clear, constructive, timely feedback and partners with Store Manager on development
• Executes visual directives and maintains store appearance
• Maintains positive working relationship with doctors
• Promotes team compliance to all policies
• Performs administrative duties
• Works a flexible schedule, including nights and weekends

Qualifications

BASIC QUALIFICATIONS

• High School graduate or equivalent
• 1+ year(s) management/supervisory experience with direct reports
• Knowledge of retail operations, processes and policies
• Strong basic math skills
• Familiarity with cash register, computers and calculators
• Must have a strong command of the English language for all written correspondence and oral communication
• Strong communicator and listener
• Demonstrated high-level selling skills
• Proven ability to problem solve

PREFERRED QUALIFICATIONS

• College degree or equivalent
• Previous experience in leadership position within retail and customer service industry
• Knowledge of basic optics
• Knowledge of current store merchandise
• State licensure (if applicable) and/or ABO Certification in non-licensed states
• Brand Final Inspector Certification
• Brand Quality, Fitting & Adjusting Program

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Legal Notices and Equal Opportunity

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail].

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.