Assistant Manager

Flynn Group; Town of Florida, Northern (NY, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Flynn Fitness, part of Flynn Group, is seeking an Assistant Manager to oversee club operations and ensure a positive member experience while maintaining financial stability. This role leads a high-energy team inside the Judgement Free Zone, driving service excellence and operational efficiency.

Reporting to the General Manager, you will schedule staff, support onboarding, monitor KPIs, and uphold safety and cleanliness standards to deliver +1 service and a welcoming environment for all members.

Qualifications

• Customer service excellence and interpersonal skills to exceed member expectations.
• Clear communication and active listening with customers, staff and stakeholders.
• Ability to analyze issues and develop practical action plans.

Responsibilities

• Provides operational support to General Manager through team development and analysis of key business metrics that drive profit.
• Exhibit flexibility with your schedule and cover shifts when needed.
• Monitor staff to ensure each employee delivers ‘+1 service’ and assist with challenges.
• Greet members, lead club tours, and drive business with a positive leadership presence.
• Ensure timely, professional responses to member service submissions.
• Oversee opening/closing of the club and maintain knowledge of promotions and policies.
• Support scheduling to meet payroll hours and KPI-driven initiatives.
• Maintain gym cleanliness and safety; train staff to inspect facilities daily.
• Promote adaptability and lead change-management efforts across systems and processes.

Skills

Customer Service

Communication

Problem Solving

Job description

Flynn Fitness is one of seven premier brands of Flynn Group, which has grown to be the largest franchise operator in the world. Flynn owns and operates a diversified portfolio of restaurants in iconic, world class brands across diverse segments, including Applebee’s, Arby’s, Panera Bread, Pizza Hut, Taco Bell, Wendy’s and Planet Fitness. Our primary mission is to be the premier operator within each of these brands. We will achieve this by focusing on our core values; Care Genuinely for People, Play like a Champion, and Win as One.

Planet Fitness prides itself on creating a unique environment where anyone – and we mean anyone – can be comfortable. A diverse, Judgement Free Zone® where a lasting, active lifestyle can be built. This product is a tool, a means to an end; not a brand name or a mold-maker, but a tool that can be used by anyone. As we evolve and educate ourselves, we will seek to perfect this safe, energetic environment, where everyone feels accepted and respected.

Reporting to the General Manager, the Assistant Manager will be responsible for oversight of club operations and guaranteeing positive member experience while ensuring financial stability of the club. This position plays a critical role in managing our team dynamic in an effort to maintain a high-energy atmosphere inside the Judgement Free Zone®.

Skills Required

• Customer Service: Demonstrates excellent interpersonal skills by interacting with customers, including coworkers and the public, in a manner that consistently exceeds expectations and addresses their needs.
• Communication: Practices active listening by fully engaging with customers, showing empathy, understanding their perspectives, and collaborating to find effective solutions.
• Problem Solving: Identifies and defines issues clearly, analyzes relevant information, explores alternative solutions, and develops appropriate action plans. Seek guidance when necessary to ensure the best outcomes.

Essential Duties and Responsibilities

• Provides operational support to General Manager through team development and analysis of key business metrics that drive profit.
• Exhibit flexibility with your schedule. This leader must be willing to change schedule if coverage is needed.
• Monitor staff to ensure each employee is providing “+1 service”. Seek out opportunities to assist staff with areas of difficulty or concern.
• Greet members & facilitate club tours at the highest level, to drive business and lead by example.
• Be responsible for a timely, professional and solution-oriented response to member service submissions.
• Ensure proper opening and closing of the club.
• Be accountable for your team’s knowledge of critical information (e.g. - marketing promotions, corporate initiatives or new policy)
• Support manager with scheduling to meet hours determined by payroll grid
• Clean gym and equipment daily. Teach your team how to properly check the facility and clean their assigned area to ensure highest level inspection.
• Take pride in the appearance of your gym. Work with staff to have them also believe that this is a representation of your team. That is how we achieve optimal results.
• Foster a culture of adaptability by encouraging open communication, collaboration, and experimentation with new ideas.
• Be a champion of change. We are always introducing new systems and processes. Lead change-management efforts and guide teams through transitions with clarity and confidence.
• Support the General Manager with hiring, onboarding, scheduling, payroll preparation, inventory management, and KPI-driven initiatives, including tracking performance metrics and assisting with scorecard updates.

Physical Demands

• Ability to stand for extended periods during shifts.
• Frequent walking throughout the facility.
• Occasional lifting and carrying of items up to 75 pounds, with or without reasonable accommodation.
• Reaching, bending, and kneeling as needed for stocking and cleaning tasks.
• Ability to work in a busy, noisy fitness environment.
• Will occasionally use or be around standard cleaning products; appropriate safety procedures and protective equipment are provided.

For a copy of Flynn Group’s Workplace Privacy Notice, please visit https://flynn.com/privacy-policy/

Flynn Group is an equal opportunity employer. We are committed to creating a diverse and inclusive workforce and providing reasonable accommodations/adjustments for individuals with disabilities. If you require any accommodation or adjustments throughout the application process, please let us know. We look forward to reviewing your application and potentially welcoming you to our premier team!