Assistant Manager

DUFFY'S SPORTS GRILL; Town of Florida (NY); On-site; USD 48,000 - 64,000; Full time

Job summary

DUFFY'S SPORTS GRILL in Florida is seeking an Assistant Manager to plan, direct, and coordinate restaurant operations and non-management staff while upholding brand standards and safety policies.

This role drives guest relations, coaching, scheduling, and floor planning; you will monitor costs, implement CRM-driven initiatives, and work closely with the General Manager/Regional Manager to achieve financial targets.

Qualifications

• Dependability and reliability to fulfill obligations.
• Willingness to take on responsibilities and challenges.
• Adaptability to change and variety in the workplace.
• Ability to handle high-stress situations calmly.
• Attention to detail and thorough task completion.
• Self-control and ethical conduct under pressure.
• Integrity and honesty in daily operations.
• Cooperation and a positive, team-focused attitude.
• Concern for others and helpfulness on the job.
• Social orientation and teamwork over solo work.

Responsibilities

• Monitor restaurant operations to ensure quality and guest services.
• Control food and labor costs, budgets, and sales; manage payroll.
• Maintain a positive attitude with staff and customers.
• Coach and develop FOH staff; lead by example.
• Unit-level scheduling, staffing, and floor plans.
• Open/close store using checklists and ensure SOPs.
• Handle guest relations and CRM-driven follow-ups.
• Write prep lists, place orders with Sysco, and track deliveries.
• Coordinate with FOH Trainers and ensure standards execution.
• Knowledge of MVP, Paytronix, and FOH computer functions.

Skills

Dependability

Initiative

Adaptability

Stress tolerance

Attention to detail

Self-control

Integrity

Cooperation

Concern for others

Social orientation

Tools

FOH manager computer functions

Paytronix

MVP

CRM platform

Sysco

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Front of House Mgt GREEN ACRES, FL, US

Assistant Manager Job Description

Reports to: General Manager/Regional Manager

Job Summary: Responsible for planning, directing, and coordinating operations and non-management personnel. Ensure adherence to Duffy’s brand standards, employment policies, health and safety standards and financial performance.

Major Areas of Responsibility:

• Monitor all restaurant operations and conditions to ensure the quality of the product and guest services.
• Monitor job performance; food and labor costs, budgets, and sales; labor payroll sheets.
• Display good judgment.
• Maintain a positive attitude and professional approach to coworkers and customers.
• Demonstrate coaching/counseling skills.
• Display a strong sense of urgency.
• Delegate and follow-up.
• Is approachable to team players.
• Model the Core beliefs.
• Relationship building.
• Ensure FOH execution of standards.
• 100% table visits - Effective resolution table visits
• Prioritize guest relations.
• Expectation for positive review percentages on Customer Relationship Management (CRM) platform.
• Hold effective pre-shifts.
• Knowledgeable of all food specs.
• Complete a line/temp check.
• Write a prep list.
• Place an order, adhering to pars, through food distribution company (Sysco).
• Understand delivery order error rate.
• Basic interviewing skills.
• Train/work closely with the FOH Trainers.
• Write schedules for all employees.
• Anticipate staffing needs.
• Write floor plans for servers.
• Open and close store using checklists.
• Knowledge of FOH manager computer functions.
• Comply with restroom standards.
• Strong MVP and Paytronix knowledge.
• Basic R&M knowledge.
• Enter all food invoices and import Sysco invoices.
• Involved in local store marketing initiatives.
• Basic P&L knowledge.
• Handle cash transactions, comps, or voids, and amounts of cash in drawers.
• Understand Sspecific Measurable Achievable Time-bound (SMART) goals.

Qualification Standards

• Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
• Initiative — Job requires a willingness to take on responsibilities and challenges.
• Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
• Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high-stress situations.
• Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
• Self-Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
• Integrity — Job requires being honest and ethical.
• Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
• Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
• Social Orientation — Job requires preferring to work well with others rather than alone.

Essential Functions

• Stand for long periods of time.
• Use both hands and all fingers to handle, control, grasp, move, assemble or feel objects, tools, or controls.
• Repeat the same movements.
• Walk or stand for long periods of time.
• See details of objects that are less than a few feet away.
• See details of objects that are more than a few feet away.
• See differences between colors, shades, and brightness.
• Understand the speech of another person.
• Speak clearly so listeners can understand.
• Use stomach and lower back muscles to support the body for long periods without getting tired.
• Keep your hand and arm steady while moving.
• Move two or more limbs together (for example, two arms, two legs, or one leg and one arm).
• Bend, stretch, twist, or reach out their body.
• Be physically active for long periods without getting tired or out of breath.
• Focus on one source of sound and ignore others.
• Hear sounds and recognize the difference between them.
• Use muscles to lift, push, pull, or carry heavy objects.
• Use muscles for extended periods without getting tired.
• Determine the distance between objects.
• Coordinate movement of several parts of the body, such as arms and legs, while the body is moving.
• React quickly using hands, fingers, or feet.
• Add, subtract, multiply, or divide quickly and correctly.
• Multitasking different work activities and shifting attention from one task to another.
• Heavy lifting up to 40 lbs.
• Occasionally exposed to toxic or caustic chemicals.
• Occasionally exposed to extreme cold and/or heat (non-weather).
• Available to work days, nights, weekends, and holidays.