Assistant Manager

Planet Fitness; Town of Florida (NY); On-site; USD 36,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Vacation/Sick Time/Holiday Pay

Free Black Card Membership

401(k) Retirement Savings Plan

Tuition Reimbursement

Job summary

Planet Fitness, located in Town of Florida, seeks an Assistant Manager to assist the club manager in operations and ensure a welcoming experience for members. The role includes onboarding team members, managing operations, and tracking key performance indicators for success.

With a focus on creating a positive environment, the ideal candidate must have previous supervisory experience, strong communication skills, and a drive to help others achieve their fitness goals.

Qualifications

• 9–12 months of experience in a customer service environment is preferred.
• 9–12 months of experience supervising and leading a team is preferred.
• Basic computer proficiency.

Responsibilities

• Lead team members to complete assigned tasks effectively.
• Model and inspire outstanding member experiences.
• Provide backup staffing support as needed.
• Manage inventory system for cleaning supplies.
• Track KPIs and develop game plans with the manager.

Skills

Customer service experience

Team leadership

Communication skills

Integrity

Job description

Who We Are

At Planet Fitness, our mission has always been to enhance people’s lives by providing a high‑quality fitness experience in a welcoming, judgement‑free environment. We are proud to be one of the largest and fastest‑growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing.

Who You Are

All of our Team Members share one thing in common – a passion for our brand and a desire to make our members feel welcome in our Judgement Free Zone®.

You

• Exhibit a positive and upbeat attitude.
• Have a passion for delivering a consistent and exceptional experience to our members, guests and fellow PF team members.
• Are a team player who prides yourself on being punctual, reliable and dependable.
• Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
• Are comfortable guiding and supporting team members to complete tasks.
• Act with integrity and show respect to everyone around you; act as a role‑model.
• Exhibit strong communication skills and have an ability to listen and empathize.
• Quickly apply information you learned during the online and hands‑on training.
• Enjoy coaching and leading others to success.
• Can comfortably manage through conflict.

About the Assistant Manager Role

The Assistant Manager is a full‑time position that assists the club manager in the oversight of club operations to ensure an exceptional “Judgement Free” member experience. You will be heavily involved with onboarding and training team members, leading through task completion and driving the success of club priorities and KPI goals. You will focus on key behaviors that create an exceptional member experience and ensure team members have the tools to do so.

Responsibilities

• Lead team members to complete assigned tasks in a safe and efficient manner.
• Model behaviors to provide an outstanding member experience; coach and inspire others to do the same.
• Assist in resolving employee concerns.
• Provide backup staffing support as needed.
• Manage inventory system for cleaning supplies.
• Order club supplies and retail product.
• Track KPIs to identify strengths and opportunities; develop game plans with the club manager.
• Support the Club Manager with hiring and onboarding new team members.
• Assess and assist in emergency situations.

Daily Responsibilities

• Greet members/guests as they enter and exit the club; assist them with any questions or concerns as they check in.
• Help promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
• Resolve member concerns and, when necessary, elevate them to a Manager.
• Answer phones in a friendly manner and assist callers with their inquiries.
• Perform membership related functions such as sign‑ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
• Perform prospective member calls and tours; assess their membership needs.
• Execute retail transactions with accuracy and drive sales goals.
• Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.
• Ensure restrooms are clean, sanitized, stocked and clutter‑free by following the routine cleaning schedule.
• Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
• Promptly address maintenance and facility concerns such as broken or missing equipment (e.g., dispensers, leaky faucets, fixtures).

About Your Qualifications

• 9–12 months of experience in a customer service environment is preferred.
• 9–12 months of experience supervising and leading a team is preferred.
• Must be 18 years of age or older.
• Willing to become CPR/AED certified (training provided by Planet Fitness).
• Basic computer proficiency.

Physical Demands of the Assistant Manager

• Continual standing and moving throughout the club to accomplish tasks during shifts.
• Continual communicating in person or on the phone to exchange information during shifts.
• Must be able to lift up to 75 pounds.
• Will encounter toxic chemicals during shifts.
• Frequent cleaning and sanitizing of equipment and facilities.
• Moving in different positions, including bending and twisting, to accomplish tasks.

More Reasons to Join Planet Fitness

• Medical, Dental, and Vision Insurance*
• Vacation/Sick Time/Holiday Pay
• Free Black Card Membership
• 401(k) Retirement Savings Plan
• Term Life Insurance*
• Healthcare and Dependent Care Flexible Spending Accounts*
• Tuition Reimbursement
• Employee perks and discounts
• Engaging team‑building competitions and social events

E‑Verify

E-Verify is used in the following states: Florida, Georgia, North Carolina, South Carolina, and Alabama.

Health and Safety Requirements

Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at‑risk behaviors to leadership, and conducting work in a safe manner.