Assistant Manager

Citi Trends, Inc.; Thornton Township (IL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health and dental insurance

Paid vacation

401(k) plan

Paid training

Opportunities for growth

Job summary

Citi Trends is seeking an Assistant Store Manager in Illinois to support daily store operations, lead teams, and assist with staffing and development. You will collaborate with the Store Manager to drive sales, maintain operational standards, and ensure excellent customer service.

The role requires strong communication and leadership skills, flexibility to work evenings/weekends, and a focus on coaching and training store associates in a fast-paced retail setting.

Qualifications

• High school diploma or equivalent is required.
• 2–4 years of experience as an Assistant Manager or similar retail leadership role.
• 3–5 years of overall retail experience preferred.
• Strong communication, organizational, and people leadership skills.
• Ability to work a flexible schedule, including nights and weekends.
• Ability to perform basic math calculations, including percentages.
• Customer-focused execution and operational accountability.
• Adaptability in a fast-paced retail environment.

Responsibilities

• Support daily store operations to meet sales goals and customer experience standards.
• Monitor sales activity and guide associates to deliver excellent service.
• Assist with inventory control, shrink prevention, and cash handling.
• Supervise and support store associates in sales, inventory, and customer service.
• Assist Store Manager with hiring, recruiting, onboarding, and training support.
• Provide coaching, feedback, and performance support to associates.
• Maintain a safe, organized store environment and enforce policies.

Skills

Strong communication

People leadership

Customer-focused execution

Operational accountability

Adaptability

Flexible schedule

Basic math (percentages)

Education

High school diploma or equivalent

Job description

External Description

About Citi Trends

Citi Trends is a leading off-price value retailer of apparel, accessories, and home trends dedicated to delivering great style and amazing brands at exceptional prices.

We are growing and investing in our stores, our people, and our future leaders. Our success is driven by strong store leadership, a commitment to customer experience, and a passion for developing talent from within.

Position Summary

As an Assistant Store Manager, you play a key role in supporting daily store operations, team leadership, and staffing efforts. Partnering closely with the Store Manager, you will help drive sales performance, maintain operational excellence, and support the hiring, onboarding, and development of store associates.

Summary of Key Responsibilities

Store Operations & Performance

• Support daily store operations to ensure sales goals, customer experience standards, and operational expectations are consistently met
• Monitor sales activity and provide guidance to associates to deliver excellent customer service
• Assist with inventory control, inventory transactions, and shrink prevention efforts
• Ensure compliance with Citi Trends policies, procedures, and operational standards
• Supervise and support store associates in sales, inventory, cash handling, and customer service
• Assist the Store Manager with hiring and recruiting activities, including candidate screening, interviews, onboarding, and training support
• Help maintain appropriate staffing levels by supporting recruiting efforts and employee retention
• Provide ongoing coaching, feedback, and performance support to associates

Customer Experience & Compliance

• Maintain a safe, organized, and customer-focused store environment
• Reinforce adherence to company policies, procedures, and loss prevention standards
• Support consistent execution of merchandising, operational, and visual standards
• Perform additional duties and responsibilities as assigned to support store operations and business needs.

Qualifications

• High school diploma or equivalent required
• 2-4 years of experience as an Assistant Manager or similar retail leadership role
• 3-5 years of overall retail experience preferred
• Strong communication , organizational, and people leadership skills
• Ability to work a flexible schedule, including nights and weekends
• Ability to perform basic math calculations, including percentages
• Customer-Focused Execution
• Operational Accountability
• Adaptability in a Fast-Paced Retail Environment

Why Join Citi Trends

• Competitive pay
• Health and dental insurance
• Paid vacation
• 401(k) plan
• Paid training
• Opportunities for continued growth

If you're ready to grow your leadership skills, support hiring and team development, and make an impact in your store- Citi Trends is the place for you.

Equal Employment Opportunity

Citi Trends is an equal opportunity employer and prohibits discrimination and harassment of any kind in accordance with applicable laws.