Assistant Manager

Rockys Ace Hardware; Stamford (CT); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player in retail is seeking an Assistant Store Manager to ensure smooth daily operations and exceptional customer service. In this role, you'll lead a dedicated team, manage inventory, and drive sales while maintaining a positive shopping environment. Your leadership will inspire the team to provide helpful service, resolve customer issues, and uphold store standards. If you have a passion for retail and a knack for team management, this opportunity is perfect for you to make a meaningful impact in a vibrant store setting.

Qualifications

• Experience in retail management and customer service is essential.
• Ability to train and supervise store personnel effectively.

Responsibilities

• Oversee daily store operations and ensure customer satisfaction.
• Train staff and manage inventory to meet sales goals.

Skills

Customer Service

Inventory Management

Team Leadership

Sales Goals Achievement

Education

High School Diploma

Bachelor's Degree in Business Management

Job description

Rocky's Ace Hardware, 485 Hope Street, Stamford, Connecticut, United States of America Req #442

Thursday, March 6, 2025

Position Summary:

The Assistant Store Manager is to oversee the daily retail operations, ensure the highest standards of Helpful customer service, and direct those projects and responsibilities assigned and delegated by the Store Manager.

Responsibilities:

• Open and close the store
• Safety and security, as assigned
• Knowledge of overall store policies, procedures and goals
• Knowledge of management responsibilities and ability to “fill in” as needed for the Store Manager
• Oversee the tasks assigned and delegated to the various store team members
• Training of store personnel
• Supervise in-store personnel to ensure optimum performance and amazing customer service
• Assist in maintaining an accurate inventory
• General housekeeping, and be able to keep the store in a safe condition for Team members and Customers.
• Shop the competition monthly
• Participate and sometimes lead the monthly store meetings
• Oversee inventory order placement
• Oversee inventory receiving and store stocking
• Achieve sales and productivity goals as established by the Store Manager including keeping gross margin at acceptable levels
• Maintain a safe working condition of store equipment and fixtures
• Set a positive example by following company procedures
• Develop promotions to increase store traffic.
• Ensure that end-caps, cross merchandising and feature displays are properly merchandised and maintained
• Demonstrate Helpful customer service, by greeting and assisting customers on the sales floor
• Resolve customer claims and complaints in a manner that is timely, courteous and discreet
• Authorize refunds in a manner that is consistent with company policy
• Work with the processing of weekly hot sheets and price adjustments ensuring store bin tagging completed in a timely manner
• Attend and assist with mandatory monthly store meetings

Other responsibilities as assigned by the Store Manager.