Assistant Manager

Little Caesars; South Carolina; On-site; USD 30,000 - 40,000; Full time

Job summary

A leading pizza chain is seeking an Assistant Manager to oversee shift operations and enhance guest experiences. You will lead team members, manage orders, and resolve any guest complaints. The ideal candidate will possess a high school diploma, strong communication skills, and previous experience in a customer-facing role. This position offers a flexible schedule with the potential for 20-30+ hours of work per week.

Qualifications

• Minimum 16 years of age required.
• Previous experience in restaurants or retail, leadership preferred.
• Ability to communicate effectively with guests and co-workers.

Responsibilities

• Manage overall shift operations and guest experiences.
• Lead and supervise team members on shifts.
• Resolve guest complaints and ensure quality standards.

Skills

Customer Service

Team Leadership

Communication Skills

Problem Solving

Flexibility

Education

High school diploma or equivalent

Job description

As an Assistant Manager for Little Caesars, you will be responsible for overall shift operations, guest experiences, sales performance, and execution of brand excellence in the store. In the absence of the manager, the Assistant Manager works productively and supervises team members to ensure they perform jobs responsibilities during the shift.

• Serves customers correct, complete orders within service time goals, according to the Customer Service Standards, the Priority Guidelines, station procedures and if necessary, the Remedy Process.
• Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training
• Effectively position the team to ensure maximum efficiency
• Know and support appropriate personnel policies, labor laws and safety procedures,
• Ensure all security procedures are executed (safe procedures, open/close procedures etc.
• Lead team members to transition into opening/closing duties.
• Provide great guest service.
• Resolve guest complaints/issues.
• Manage and organize the line and delegate duties to team members.
• Know and uphold standards for product quality.
• Work the line as needed.
• Promote sales on the shift through suggestive selling and knowledge on in-store promotions.
• Execute and support all food safety requirements and practice.
• Control food costs, labor, waste, and cash on the shift.
• Complete additional e-learning as required.

The Assistant Manager receives direction and training from the Restaurant Manager. The Assistant Manager is responsible for supervising other team members and provides adult supervision to any team members under 18 years of age. During each shift, they motivate, direct and coach team members to work proficiently at their assigned stations and then follow-up to ensure tasks are completed in a timely manner according to Little Caesars procedures.

REQUIREMENTS

• Minimum 16 years of age
• Have previous experience in restaurants, retail or an equivalent position involving customer contact. Previous leadership experience is preferred.
• Possess a high school diploma, or equivalent, and demonstrate basic math skills.
• Legally authorized to work in the United States.
• Great communication skills to communicate effectively with guests and co-workers
• Must have a positive attitude and ethics which support our values and culture
• Must be a strong team player
• Ability to train and coach other.
• Ability to work a standard schedule of 20-30+ hours per week
• The ability to lift up to 55 pounds.
• The ability to push and pull up to 55 pounds.
• The ability to squat or crouch to lift items from floor level.
• Ability to lift objects from the floor
• Must have a flexible schedule and/or be willing to open/close as required by management.

As the fastest growing pizza chain in the U.S., there’s no denying that Little Caesars is doing something right. We’re an international brand that’s a household name and a front-of-mind decision when you’ve got pizza on the brain.

We’ve grown tremendously since opening the first store in 1959 – and we’re still growing. But, at the end of the day, our success as a big-town name is because of our focus on small town values.

The global chain that Little Caesars is today began with a blind date between Mike Ilitch and Marian Bayoff that was arranged by Mike’s father in 1954. Within just a matter of months, the couple was married. We continue to be a family owned business that believes in hard work, having fun and making it so every family can afford pizza night.