Assistant Manager

World Market; Somerville (MA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Flexible scheduling

Shopping discount

Team camaraderie

Wellness resources

Anniversary program

Career training

Medical/Dental/Vision

Job summary

World Market in Somerville, MA is seeking an Assistant Manager to lead sales and profitability while upholding our customer-first culture. You will partner with the Store Manager to develop a high‑performing team and ensure brand and operational standards.

This role requires leadership in Customer Experience, Freight Flow, Operations and Merchandising, with flexible scheduling including nights and weekends. Learn more about joining a team that values authenticity and growth.

Qualifications

• Proven leadership in a fast-paced specialty retail environment.
• Strong communication and coaching skills.
• Ability to de-escalate store and customer situations.
• Ability to plan and prioritize daily tasks.
• Sense of urgency and attention to detail.
• Creative problem solving and sound decision making.
• Minimum 2+ years of leadership experience.
• Ability to work nights, weekends and holidays.
• Able to stand for extended periods and lift up to 40 lbs.

Responsibilities

• Model and lead a customer-first selling culture.
• Drive engagement and loyalty initiatives.
• Analyze business trends and take action.
• Maintain World Market values, brand, policies, and standards.
• Plan and execute daily tasks in the absence of the Store Manager.
• Recruit, develop and retain a high-performance team.
• Utilize tools to educate teams on key business functions.
• Support and maintain loss prevention and inventory controls.

Skills

Leadership

Customer focus

Coaching

De-escalation

Planning

Time management

Attention to detail

Problem solving

Decision making

Flexibility schedule

Retail leadership

Job description

Why You’ll Love World Market

For over 60 years, we have searched the globe for design inspiration, emerging trends, and time‑honored handicrafts, to bring you stylish home décor, quality furniture, thoughtful gifts and one of the largest assortments of international foods, beverages and candy. You won’t find a store and team like this anywhere else! From handpicked finds to heartfelt teamwork, World Market is where uniqueness isn’t just celebrated—it’s what sets us apart. Our team means the world to us! We value authenticity, empowerment and respect. If you’re looking for a place where you can be yourself, contribute in meaningful ways, and have a little fun while doing it—you’ve found it!

When you join our team, you’ll enjoy:

• Flexible scheduling that supports your lifestyle & work‑life balance
• Up to 30% shopping discount on our unique finds for you and your designated shopper
• Working with a team who thinks the world of you
• Wellness resources to be and do your best
• Anniversary and recognition programs that celebrate you
• Hands‑on training for career growth made for you
• Benefits – Learn more about benefits and eligibility for Medical, Dental and Vision Insurance, 401(k) Savings Plan, Employee Assistance Program and more

What You’ll Do As an Assistant Manager

You will play a key leadership role in driving sales and profitability, fostering a customer‑first selling culture and executing daily business priorities. In partnership with the Store Manager, you will be responsible for leading and developing a high‑performance team while maintaining our values, brand, policies, and operational standards. Your Assistant Manager role will include leadership responsibilities in one or more of the following areas of the business: Customer Experience, Freight Flow, Operations and Merchandising. The area of responsibility will be determined based on business needs along with your experience, skills and career goals.

• Model and lead a customer‑first selling culture by driving engagement, customer loyalty initiatives, visual standards, and brand values
• Analyze business trends utilizing all available reporting to problem‑solve business opportunities and take appropriate action
• Consistently exemplify, maintain, and foster the culture and values of WorldMarket
• Plan for and execute daily business tasks and duties assigned by and in the absence of the Store Manager
• Recruit, develop, and retain a high‑performance, customer‑focused team that aligns with our company values through training, recognition, and performance management
• Utilize all company tools and training resources to educate and validate teams execution of key business functions
• Validate and maintain all Loss Prevention policies and procedures and inventory management initiatives
• Support and maintain a safe work environment through ongoing safety training, awareness, and accountability

Skills & Experience You’ll Bring

• Proven leadership experience delivering results, customer experience, and operational results in a fast‑paced environment
• Effective communication skills, being open to feedback, and the ability to adapt quickly
• Ability to provide in the moment coaching to associates
• Ability to de‑escalate store and customer situations effectively
• Ability to plan and prioritize according to the needs of the business
• Strong sense of urgency
• Attention to detail
• Creative problem solving
• Sound decision‑making skills
• Effective delegation skills
• Ability to execute daily priorities efficiently
• Minimum of 2+ years of leadership experience in a fast‑paced specialty retail environment preferred
• Ability to work a flexible schedule, including nights, weekends and holidays, based on business needs
• Ability to stand for extended periods, bend, climb ladders, and lift up to 40 lbs. as needed
• Minimum age: 21 years

Hourly Pay Range is $21.50-$25.50

An Equal Opportunity Employer

It is the policy of WorldMarket, LLC. to recruit, hire, train, promote, transfer and compensate our associates and provide all other conditions of employment including Company sponsored events without regard to race, color, creed, religion, national origin, age, sex, gender identity, genetic information, marital status, lawful alien status, sexual orientation, physical or mental disability, citizenship status, veteran status, employment status or any other basis prohibited by applicable law.

Search Jobs by Map World Market is a national specialty retailer founded in SanFrancisco in 1958. We are beloved for our wide assortment of stylish, quality furniture, home decor, and thoughtful gifts in addition to offering one of the largest assortments of candy and international food and beverage favorites from around the world. We are especially renowned for our unparalleled Christmas Marketplace featuring traditional cakes, cookies, and candy from Europe and beyond as well as special and unique holiday decor, ranging from trendy and whimsical to time‑honored handicrafts, foods and beverages that are beloved by different cultures and countries. Our merchants search the globe for design inspiration, emerging trends, time‑honored handicrafts, and foods and beverages that are beloved by different cultures and countries. Their mission is to provide a spirited shopping environment where customers can discover great quality and great value in our ever‑changing, unique marketplace. World Market currently operates over 240 stores across the country in addition to our ecommerce site (worldmarket.com). We plan to continue growing with more stores opening in more places!