Assistant Manager

Wendy; Shelby Charter Township (MI); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Fun work environment

Learn from experienced Operator

Leadership opportunities

Competitive pay

Job summary

Tim Hortons Inc. is seeking an Assistant Manager to help oversee daily restaurant operations, ensuring top guest experiences, quality, and safety standards are met. You will support inventory, scheduling, and maintaining a clean, efficient dining environment while upholding company procedures and profitability.

Collaborate with the management team to drive sales growth and lead by example, mentoring team members and providing on-the-floor leadership during busy periods.

Qualifications

• Physical ability to stand for long periods and perform manual tasks.
• Ability to lift and move boxes and supplies as needed.
• Strong guest service mindset and problem-solving skills.

Responsibilities

• Assist in managing all aspects of restaurant operations to meet Tim Hortons standards.
• Assist in maintaining cleanliness, product quality, and a safe work environment.
• Enforce operating procedures and ensure high guest experience standards.
• Resolve guest complaints and contribute to sales growth and profitability.
• Support scheduling and floor leadership during peak periods.
• Coordinate with Manager on incentives and team coverage.

Job description

The Tim Hortons Assistant Manager position assists in managing all aspects of a restaurant's operation in order to ensure that Tim Hortons' standards around people, product, cleanliness, and an Exceptional Guest Experience are fulfilled. The Assistant Manager will also assist in sustaining, directing, and increasing sales growth and profit levels.

We also offer many other great benefits such as:

• A fun work environment where you can positively influence others.
• Learn first-hand from an experienced Operator that cares about you personally and is actively involved in the community.
• Leadership opportunities to gain real-world management experience to help you reach your professional goals.
• Competitive pay.

As a Assistant Manager you will:

• Assists with ordering of supplies and overall building maintenance and cleanliness
• Displays knowledge of and works in compliance with applicable legislation including, food safety, health and safety, and employment standards
• Is able to enforce and comply with pre-established Tim Hortons operating procedures
• Ensures high standards of guest experience are maintained
• Resolves guest complaints and turns potentially negative situations into positive ones
• Assists Manager in running company-wide incentive programs
• Assists in maximizing team member coverage at all times perform the role of Floor Leadership, and works as required in various areas during busy periods to maintain optimal guest service levels
• Manages team member schedules to ensure adequate coverage on all shifts
• Understands the importance of supporting the Manager and presents a 'unified front' to all team members

Requirements:

• Frequent reaching above waist, chest, and shoulder level, as well as below waist level
• Frequent to the continuous need for manual dexterity of both hands (handling, gripping, fine finger control, etc.)
• Continuous standing on tiled surfaces for all tasks
• Ability to stand for long periods of time without a break
• Frequent hip flexion while walking for all tasks
• Occasional lifting of boxes of supplies/products weighing from
• Occasional lifting of milk crates weighing between 5 - 30 lbs. vertically from floor to knuckle height, knuckle to shoulder height, or from fridge to counter height
• Frequent exposure to cold/below freezing and high heat temperatures (walk-in refrigerator and freezers, ovens)

Tim Hortons Inc. is a Canadian multinational fast food restaurant chain. Based in Toronto, Tim Hortons serves coffee, doughnuts, and other fast food items. It is Canada's largest quick-service restaurant chain, with 4,846 restaurants in 14 countries as of December 31, 2018.
The company was founded in 1964 in Hamilton, Ontario, by Canadian hockey players Tim Horton and Jim Charade, after an initial venture in hamburger restaurants. In 1967, Horton partnered with investor Ron Joyce, who assumed control over operations after Horton died in 1974. Joyce expanded the chain into a multi-billion dollar franchise. Charade left the organization in 1966 and briefly returned in 1970 and 1993 through 1996.