Assistant Manager

Equator Coffees; Sausalito (CA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Commuter Benefits - pre-tax parking &/

Employee Assistance Program (EAP)

Free coffee

Paid Time Off for voting

Healthcare benefits (full-time)

401K with company match

Job summary

Equator Coffees is seeking an Assistant Store Manager for the Sausalito retail cafe to support the General Manager in guiding Shift Leads and Baristas, ensuring an outstanding coffee experience. You will learn and perform many General Manager functions and act as the lead when the GM is absent.

You will participate in hiring and development, coach staff on product knowledge, and uphold hospitality and service standards across front- and back-of-house operations.

Qualifications

• Must maintain current state-issued Food Handler Card.
• Retail and/or customer service experience required.
• Coffee experience preferred.
• Ability to make the customer a priority.
• Hospitable and inclusive with all customers; team player with co-workers.
• Passion and curiosity for coffee and tea.
• Builds ongoing connections with the customer.
• Able to multi-task and deal with ambiguity in a fast-paced environment.
• Excellent communication skills, both verbal and written.

Responsibilities

• Assist in hiring, training, developing, and retaining employees.
• Provide an exceptional coffee experience and hold team accountable.
• Develop self and team on coffee knowledge and share with customers.
• Inspire and motivate others; give constructive feedback.
• Complete payroll in the absence of the General Manager.
• Ensure hospitality and customer service standards are high.
• Resolve customer concerns and address incidents promptly.
• Know all products, including ingredients and recipes.
• Coach team to execute operations and SOPs.
• Maintain clean, food-safe, and well-stocked environment.

Skills

Retail / Customer Service

Coffee experience

Communication skills

Team player

Hospitality

Customer focus

Multi-tasking

Detail oriented

Cash handling

Job description

POSITION: Assistant Store Manager - Retail Cafe - Sausalito

CLASSIFICATION: Non-Exempt

REPORTING RELATIONSHIPS: Reports to the General Manager

COMPENSATION: $28.00/HOUR

About Equator

In 1995, Equator Founders Helen Russell and Brooke McDonnell began their values-driven path, roasting coffee in a Marin County, CA garage. Possessing an obsessive commitment to green coffee sourcing and unparalleled roasting expertise, Equator has committed over 30 years to sustainable and fair trade coffee practices all in the name of creating a remarkable coffee experience for consumers. Today, Equator Coffees is a retail and wholesale coffee roaster and coffee farm owner with twelve retail cafes throughout California—from Marin County to San Francisco to Oakland to Los Angeles and beyond. Throughout the years, Equator Coffees has spearheaded industry-leading sourcing and roasting practices, and has forged progressive partnerships with Michelin-starred chefs, specialty grocers, tech campuses, and more. Women-owned, LGBTQ-founded, and an early adopter of Fair Trade and Regenerative Organic certifications, Equator Coffees is the first California coffee roaster to achieve B Corp Certification.

Position Summary

The Assistant Store Manager (ASM) is responsible for assisting the General Manager in guiding the Shift Leads and Baristas to deliver an exceptional coffee experience. You are responsible for learning and conducting most of the functions of the General Manager and acting as the Lead in the absence of the General Manager.

Key Responsibilities

• Involved in the hiring, training, developing, and retaining of employees
• Provides an exceptional coffee experience every time and holds team members accountable
• Develops self and team on coffee knowledge and shares it with customers
• Inspires and motivates others
• Can provide feedback; positive and constructive, and include disciplinary action when applicable
• Completes payroll in the absence of the General Manager
• Role models a high level of hospitality
• Can resolve customer concerns and quickly attend to customer incidents
• Knows all products, including ingredients
• Focuses on and coaches team members to deliver on the execution of operations, processes, and recipes
• Completes required inventories in the absence of the General Manager
• Leads team to consistently have a clean, food-safe, and well-stocked environment
• Keep a pulse on employees and store needs by partnering with the General Manager to address any concerns
• Performs all point of sale duties, front and back of house functions, including opening and closing procedures, coordinating with Management as necessary
• The ASM also supports the GM with banking and accounting responsibilities.
• Ensures all cash handling procedures are upheld and is accountable for store funds while running a shift
• Assists GM in maintaining proper coverage and Team Member schedules, ensuring that the store maintains customer service standards and Team Members adhere to meal and break policy
• Will provide guidance and actively set an example for Team Members, ensuring that all Standard Operating Procedures and company policies are maintained and followed
• Assist the GM in increasing profit, sales, and controlling operating expenses looking for ways to continuously improve

Qualifications and Requirements

• Must maintain current state-issued Food Handler Card
• Retail and/or customer service experience required
• Coffee experience preferred
• Ability to make the customer a priority
• Is hospitable and inclusive with all customers and is a team player with co-workers
• Demonstrates passion and curiosity for coffee and tea
• Builds ongoing connections with the customer
• Able to multi-task and deal with ambiguity in a fast-paced environment
• Ability to communicate effectively with others
• Respectful and professional
• Cash handling skills
• The employee must occasionally lift and/or move up to 25 pounds
• The hours can be part-time/full-time based on availability and can increase and decrease due to the needs of the business.
• Follow direction
• Ability to work as part of a team
• Detail oriented
• Excellent communication skills, both verbal and written

Compensation

• Available to all employees
• Commuter Benefits - pre-tax parking and transit
• Employee Assistance Program (EAP) - Physical and mental health, financial and legal coaching available at no cost to the employee
• Free mental health app subscription
• Employee discount on merchandise, coffee gear, and at Equator cafes
• Continuing coffee education classes
• Free coffee
• Paid Time Off for voting on Election Day
• After 60 days as an employee at Equator
  • Healthcare Benefits (for full-time employees working over 30 hours per week)
    • 100% employer-covered premium medical insurance
    • Voluntary Insurance Plans - dental, vision, long-term disability, pet, and supplementary life insurance
    • Employer covered life insurance premium
    • Flexible Spending Account (FSA) - healthcare and daily dependent care
  • After 90 days as an employee at Equator
    • Holiday Pay after 90 days of employment. Eight Equator-observed holidays per year
    • Paid Time Off with tenured increases for full-time employees
    • 1 paid volunteer day per year
  • After six months as an employee at Equator
    • 401K with up to a 4% company match on employee contributions

Compensation will be commensurate with experience.

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. Job responsibilities can change according to the operational needs of the business. The order in which duties and responsibilities are listed is not significant.

Equator Coffees is an equal-opportunity employer. All aspects of employment including the decision to hire, promote, and discharge will be based on competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability or any other applicable legally protected characteristics.