Assistant Manager

Long John Silver's; Santa Fe (NM); On-site; USD 48,000 - 75,000; Full time

Job summary

Long John Silver's in Santa Fe is seeking an Assistant Restaurant General Manager to lead our team and deliver outstanding guest experiences. You will drive service standards, manage staffing, and uphold food safety while delivering profitability through smart product decisions.

Ideal candidates bring 3+ months as a Shift Manager, a high school diploma, and a passion for fast-paced hospitality. This full-time role requires evening and weekend availability and reliable transportation.

Qualifications

• 18 years or older.
• 3+ months of experience as a Shift Manager.
• Able to work nights and weekends.
• Reliable transportation.
• Strong customer service mindset.

Responsibilities

• Guarantees 100% satisfaction for every LJS guest.
• Resolves customer concerns promptly using BAM! to ensure they leave happy and satisfied.
• Inspires and motivates crew members and restaurant management to exceed performance expectations.
• Leads the team in collecting and acting upon Voice of the Customer feedback.
• Ensures optimal staffing levels to consistently meet guest service needs.
• Fosters a culture of teamwork, respect, and accountability among all crew members and management.
• Delivers a come-back quality experience through outstanding service and flavor.
• Maintains a clean, safe, and welcoming environment for guests and team members.

Skills

Customer service

Team leadership

Communication

Staff training

Education

High School Diploma or Equivalent

Job description

Description

For over 50 years, Long John Silver\u2019s has been serving up golden, crispy seafood and creating treasured moments for families worldwide. With nearly 500 locations, we\u2019re proud to be the world\u2019s favorite seafood destination for batter-dipped wild-caught whitefish, shrimp, chicken, and our legendary hushpuppies. And, of course, no visit is complete without ringing the bell on your way out—a tradition that celebrates great food and even better experiences.

Guided by our vision to be the world\u2019s favorite seafood restaurant, we empower our people to bring this to life every day through our shared PIRATE values:

People First: We prioritize our people, both our crew members and our guests\u2014by fostering a supportive environment where everyone is valued, respected, and empowered.

Integrity: We uphold the highest standards of honesty and transparency in all we do, ensuring that every action reflects our commitment to integrity.

Recognition: We celebrate and acknowledge the hard work and achievements of our crew, recognizing that their contributions are key to our success.

Accountability: We take ownership of our actions and decisions, ensuring that we are responsible and reliable in delivering on our commitments.

Teamwork: We believe in the power of collaboration, working together as a team to achieve our goals and deliver the best experiences for our guests.

Excellence: We strive for excellence in everything we do, consistently aiming to exceed expectations and deliver the highest quality in our products and services.

We\u2019re looking for a motivated Assistant Restaurant General Manager to lead our team and get outstanding guest experience!

Key Responsibilities:

• Guarantees 100% satisfaction for every LJS guest.


• Resolves customer concerns promptly using BAM! to ensure they leave happy and satisfied.


• Inspires and motivates Crew Members and restaurant management to exceed performance expectations.


• Leads the team in collecting and acting upon Voice of the Customer (VOC) feedback.


• Ensures optimal staffing levels to consistently meet guest service needs.


• Fosters a culture of teamwork, respect, and accountability among all Crew Members and management.


• Commits to delivering positive engagement during every guest interaction.


• Ensures all ingredients and menu items are properly stored, handled, prepared, and presented with the highest standards of food safety, accuracy, and quality.


• Drives profitability by effectively managing product projections and minimizing waste.


• Delivers a \"come-back quality\" experience through outstanding service and flavor.


• Maintains a clean, safe, and welcoming environment for both guests and team members.

Role Requirements:

• Must be 18 years of age or older


• High School Diploma or Equivalent


• Minimum of 3 months\u2019 experience performing as a Shift Manager


• Pass the Assistant General Manager Readiness Checklist


• Available to work the required minimum of 40 hours per week


• Must have reliable transportation and ability to work nights and weekends


• Valid Driver\u2019s License required


• Take absolute pride in everything you do


• Value customer service and hold the ability to positively impact guests\u2019 experience


• Work well in a fast-paced environment


• Practice high quality food and cleanliness standards


• Bring an upbeat energy and positive attitude to the team


• Has a commitment to timeliness and a sense of urgency


• Ability to read and interpret a variety of instructions furnished in written, oral, diagram and schedule form


• Ability to add, subtract, multiple, and divide in all units of measure, using whole numbers, common fractions, and decimals computing rate, ration, and percent


• Ability to solve practical problems and deal with a variety of variables in situations where minimal standardization exists

Physical Demands:

While performing the duties of this role, the employee is regularly required to:

• Regularly required to stand and walk; talk and hear to communicate with employees; and taste/smell.


• Frequently required to handle, feel and reach with hands and arms.


• Occasionally required to sit, climb, or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds.


• Specific vision abilities required for this role include peripheral vision and the ability to adjust focus.


• Occasionally exposed to cooking fumes. The noise level in the work environment is usually moderate.


• Ability to meet deadlines and adapt to changing priorities.


• Intermittent travel may be required for training, regional support, etc.

Join us and be part of a team that creates a welcoming atmosphere and a “bell-ringing” experience!