Assistant Manager

Extramile; Santa Cruz (CA); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Same Day Pay

Fuel Discount

Employee Discount

Profit Sharing Bonus

Advancement opportunities

Full-Time Benefits

401(k) with Company Match

Tuition Reimbursement

Job summary

Jacksons is seeking an experienced Assistant Manager in Santa Cruz to support store operations and collaborate closely with the Store Manager. The role emphasizes leadership, customer service excellence, and the ability to drive results in a fast-paced environment.

The position requires open availability for a 24/7 operation, with duties spanning supervision, training, cash handling, and ensuring safety and cleanliness across the store and pump areas.

Qualifications

• Leadership experience in a fast-paced retail or food-service setting.
• 3+ months of customer service experience.
• Strong communication and teamwork skills.
• Ability to work nights, weekends, and holidays in a 24/7 operation.

Responsibilities

• Provide excellent customer service and greet customers.
• Assist in training and supervising team members.
• enforce company policy and procedures with the team.
• Promote store specials and suggest purchases to customers.
• Maintain sanitation, stock, and cleanliness of the store and fuel area.
• Manage cash register operations and deposits when needed.
• Respond to emergencies when the Store Manager is unavailable.
• Perform other duties as assigned.

Skills

Leadership experience

Customer service

Communication skills

Flexible availability

Team mentoring

Cash handling

Food service/retail

Job description

Pay: Starting at $20.00 - $21.00 an Hour.

Shift: All Shifts

Are you seeking a career offering a healthy work-life balance and outstanding growth opportunities? We’re looking for a motivated and experienced Assistant Manager to join our dynamic team. In this role, you'll play a key part in supporting store operations, working closely with the Store Manager to ensure everything runs smoothly. The ideal candidate will have strong leadership skills, excellent communication abilities, and a proven track record of achieving results in a fast-paced environment. Join us for a job, stay for a career, and enjoy the journey. Let’s Go!

Perks/Benefits:

• Same Day Pay - Access your earnings when you need them
• Fuel Discount - $.20 off per gallon (up to 100 gallons)
• Employee Discount - 15% off most merchandise
• Profit Sharing Bonus – Paid twice a year
• Opportunities for Advancement – We promote from within
• Full-Time Benefits - Medical, dental, vision, and paid time off (PTO)
• 401(k) with Company Match + Performance-Based Raises
• Tuition Reimbursement – Up to $5,250 per year and more!

Duties/Responsibilities:

• Provide exceptional service while being courteous, always greeting and thanking all customers.
• Assist in training, mentoring, supervising, and providing leadership to employees.
• Follow, interpret, and enforce company policy and procedures with team.
• Suggest possible purchases to the customer and promote store specials.
• Ensure proper sanitation and food handling/prep/storage/disposal procedures are followed.
• Maintain interior/exterior cleanliness and supply stock of carwash, where applicable, keeping store outs to a minimum. Maintain cleanliness of store building, islands, and pumps.
• Restock shelving, displays, and coolers as needed, transferring of product keeping store outs to a minimum.
• Clean fast-food area, equipment, and stock as needed.
• Adhere to the guidelines in the Safety Manual and report any accidents or incidents to the manager immediately. Investigate and gather all pertinent information regarding customer and employee incidents/accidents.
• Work weekends and other shift work but must be available to work any shift.
• Effectively manage foodservice and beverage programs to ensure maximization of sales and minimizing loss.
• Enter all sales in the register at the time of sale and make safe drops as per company policy.
• Prepare and make daily deposits on the weekend, and when covering for the manager.
• Prepare weekly orders for products from suppliers as needed.
• Respond to emergencies when the Store Manager is unavailable.
• Operate cash register and other store equipment when needed.
• Prepare cashier checkout and report accurately and according to policy.
• Perform other duties as assigned.

Skills/Qualifications:

• Our stores require open availability to meet the needs of a 24/7 operation, including nights, weekends, and holidays.
• Previous leadership experience, with a proven track record of supervising team members in a food service or retail environment.
• At least 3 months of customer service experience.
• A strong passion for providing exceptional customer service.
• Excellent communication skills and a friendly, can-do attitude.
• A valid Driver License and reliable transportation preferred.
• Must be of legal age to sell alcohol and tobacco and able to work around slot machines (NV only).
• Demonstrated ability to foster teamwork and collaboration to get the job done.
• Ability to think quick on your feet and react to change.

Physical Requirements:

• While performing the duties of this job, frequently required to stand, walk, bend, and twist; reach with hands and arms; climb or balance; stoop, kneel, or crouch; and talk and listen.
• Must frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 65 pounds.
• Work safely in work conditions that include heat, cold, allergen, noise, and fume/chemical/odor from gasoline and cleaning chemicals.

Jacksons is an Equal Employment Opportunity Employer and will ensure that applicants and employees are given equal opportunities in employment and contracting activities regardless of race, religion, color, national origin, sex, age, disability, or any other protected characteristic.