Assistant Manager

Taco Bell; Rowlett (TX); Hybrid; USD 32,000 - 48,000; Full time

Job summary

Taco Bell franchise location is seeking a capable manager to assist with restaurant operations, ensuring fast, friendly service and quality products. You will support hiring, training, and performance reviews while upholding cleanliness and hospitality standards.

Responsibilities include assisting in daily operations, handling cash controls, and maintaining high customer satisfaction. This role requires teamwork, attention to detail, and the ability to perform under pressure in a fast-paced

Qualifications

• High school diploma or GED preferred.
• Must be clean, neat and well groomed.
• Strong interpersonal communication with customers and employees.
• Basic understanding of fast food operations and procedures.
• Ability to master cash control and adhere to Quality, Service, Cleanliness and Hospitality guidelines.
• Understand sales forecasting, scheduling, cost control, inventory, and P&L statements.
• Follow verbal and written instructions.
• Good hearing and vision for customer service and drive-thru when needed.
• Honest, assertive yet courteous.
• Team collaboration under pressure to ensure satisfaction.

Responsibilities

• Ensure customer satisfaction with quick, efficient service and quality products.
• Provide excellence in quality, service and cleanliness.
• Assist with management of restaurant operations.
• Participate in hiring, training, and reviewing employee performance.
• Perform accounting responsibilities and prepare reports for the home office.
• Operate all kitchen equipment with care.
• Lead by example to maintain customer satisfaction.
• Address repairs and notify Maintenance as needed.

Skills

Interpersonal communication

Customer service

Teamwork

Cash handling

Work under pressure

Education

High school diploma or GED

Job description

You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.

Basic Function

To assist with management responsibilities and ensure efficiency and quality of all operations within the restaurant.

General Responsibilities

1. Ensure customer satisfaction by providing quick, efficient service and quality products.
2. Provide excellence in quality, service and cleanliness.
3. Create and maintain a positive and cooperative atmosphere among employees and customers.
4. Maintain knowledge and operation of all equipment.

Positions Supervised

Shift Leaders and Team Members when the MIC.

Requirements, Skills and Abilities

1. High school diploma or GED preferred.
2. Must be clean, neat and well groomed.
3. Must have good interpersonal communication skills to work with customers and employees.
4. Must have basic understanding of fast food operations, production procedures and deployment procedures.
5. Must have ability to master cash control and understand and ensure adherence to Quality, Service, Cleanliness and Hospitality guidelines.
6. Must understand basic principals of sales forecasting and scheduling, cost control, inventory, profit and loss statements, and personnel administration.
7. Must be able to follow verbal and written instructions.
8. Must have good hearing to work with customers and fellow employees and to work the drive through when necessary.
9. Must have good vision to observe store dynamics and to operate kitchen equipment safely.
10. Must be honest.
11. Must be assertive and aggressive, but well mannered.
12. Must be able to pay attention to detail, cope with pressure and remain calm when challenging situations arise.
13. Must be able to work as a team member and to perform job duties with a minimum of disruption to customers or fellow employees.
14. Must be able to tolerate standing, walking, lifting up to 50 lbs. and stooping during 90% of shift time.
15. Must have good manual dexterity to be able to work rapidly and accurately during rush periods.
16. Must be able to work as part of a team to assure constant and consistent customer satisfaction through excellent quality, service and cleanliness.

Job Training

Normally, eight to eighteen months required to gain job knowledge. Job performed under general supervision. Position requires continuous customer and employee contacts.

Working Conditions

Work area temperature may be extreme and noise level may be high at times. May have to work without food or drink during busy times.

Key Activities

1. Assists with management of all operations within the restaurant.
2. Assists in the hiring, training, and review of employee performance.
3. Performs accounting responsibilities and prepares reports for submission to the home office.
4. Administers the ACT program.
5. Quickly prepares customers' orders according to specifications and with the highest possible quality.
6. Works as a team member to assure constant and consistent customer satisfaction through excellent quality, service, and cleanliness.
7. Prioritizes work load, always serving customers first, then maintaining dining room, then maintaining work area.
8. Operates all kitchen equipment.
9. Acknowledges and speaks to customers when possible in a friendly and courteous manner.
10. Reports any needed equipment and/or facilities repair to the Maintenance Department.