Assistant Manager

R301US Hibbett Retail, Inc.; Richmond (VA); On-site; USD 19,000 - 26,000; Full time

Job summary

R301US Hibbett Retail, Inc. in Richmond, VA is seeking an Assistant Manager to support the Store Manager in daily operations and administration.

You will be knowledgeable across departments and uphold store policies while delivering exceptional customer service and promoting merchandise. In this role, you will assume supervisory duties in the Store Manager's absence, assist with scheduling, restocking, merchandising, and staff training, and help drive store profitability through accurate

Qualifications

• Experience in retail, footwear/apparel preferred.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Able to work in a fast-paced environment and assist in managing a team.

Responsibilities

• Assist Store Manager in operations and administrative duties.
• Consult with Store Manager on action plans for selling, restocking, merchandising, ordering, and scheduling.
• Assume store responsibilities in Store Manager's absence and supervise staff.
• Provide extraordinary customer service and promote merchandise across departments.

Skills

Customer service

Retail experience

Team leadership

Communication skills

Job description

Assistant Manager

HB: 01481 Richmond, Virginia (Glen Lea Centre) R301US Hibbett Retail, Inc. Hourly: $16.60 - $16.60 Job Title: Assistant Manager Department: Operations FLSA Status: Non-Exempt Reports To: Store Manager

SUMMARY

The Assistant Manager is responsible for assisting and consulting the Store Manager regarding overall operations and administrative duties, including determining the methods and approaches necessary to accomplish the store’s goals. The Assistant Manager is knowledgeable in each product area or department in our store. Upholds policies, procedures and standards listed in the visual manual. The Assistant Manager is passionate about giving outstanding customer service and promoting the merchandise in stores. The Assistant Manager assumes supervisory control in the Store Manager’s absence and is trained in Store Manager Responsibilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist the Store Manager in controlling the assets of Hibbett I City Gear.
• Consults with Store Manager in establishing action plan to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assumes responsibility of the entire store in the absence of the Store Manager.
• Consult with the Store Manager in establishing action plans to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assist the Store Manager in overall personnel recruiting, training, and evaluation.
• Provides knowledge and guidance to employees and customers in all departments when necessary.
• Is aware of inventory, sales statistics, and expenses to ensure profitability in all departments.
• Direct staff to ensure each department’s responsibilities and standards are completed.
• Keeps the Store Manager informed about inventory movement and customer trends.
• Assures quality customer service is maintained.
• Performs general administrative duties as needed and is trained in the Store Manager’s responsibilities.
• Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
• Promote and sell services and merchandise provided by Hibbett I City Gear.
• Practice and uphold all Hibbett I City Gear policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company’s direction.
• Protect the company’s assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.

SUPERVISORY RESPONSIBILITIES

• Supervises employees in the absence of the Store Manager.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, and training employees; planning, assigning, and directing work; and resolving problems.

QUALIFICATIONS

Experience working in a retail environment, preferably in footwear and athletic apparel.

1-3 years of customer service experience.

Excellent interpersonal and communication skills.

Ability to work in a fast-paced environment.

Ability to assist in managing a team and keep up with overall goals and profits.

Is a self-starter, has initiative to take on important tasks without being asked.

Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.

Is a team-player, passionate about outstanding customer service and selling merchandise.

Hibbett, headquartered in Birmingham, Alabama, is a leading athletic-inspired fashion retailer with more than 1,100 stores under the Hibbett banner, primarily located in small and mid-sized communities. Founded in 1945, Hibbett has a rich history of convenient locations, personalized customer service and access to coveted footwear, apparel and equipment from top brands like Nike, Jordan, Adidas, and Under Armour. Consumers can browse styles, find new releases, shop looks and make purchases online or in their nearest store by visiting www.hibbett.com. Follow us @hibbettofficial.