Assistant Manager

Applebee's Neighborhood Grill + Bar

Raynham (MA)

On-site

USD 51,994 - 73,530

Full time

14 days+

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Benefits offered by this job

Competitive wages

Profit Sharing/Bonus

Medical/Dental/Vision

401k with match

Paid Vacation

Paid Sick Leave

Job summary

A leading casual dining chain in Raynham is looking for an experienced Assistant Manager to oversee daily operations. The successful candidate will lead the team, ensure a top-notch dining experience, and handle customer complaints while maintaining a positive atmosphere. With 2-3 years of restaurant management experience and strong leadership skills, you will drive the success of the restaurant in alignment with company values. Competitive compensation and benefits are offered.

Qualifications

Proven experience in managing restaurant operations.
Ability to lead and train staff effectively.
Strong focus on customer satisfaction and complaint resolution.

Responsibilities

Ensure friendly and timely service to guests.
Cultivate a positive work culture aligned with company values.
Handle and resolve customer complaints effectively.
Manage inventory and ensure compliance with health standards.
Schedule staff according to sales demands.
Support and assist in various restaurant positions as needed.

Skills

Team leadership

Problem solving

Stress management

Customer service

Education

2-3 years restaurant management experience

Serve Safe Food certification

Serve Safe Alcohol certification

Job description

Join to apply for the Assistant Manager role at Applebee's Neighborhood Grill + Bar

Flynn Group, founded by Greg Flynn, started its journey with the acquisition of 8 Applebee’s in 1999. Over the next two decades we grew by building new stores and acquiring other franchise operators to become the largest Applebee’s franchisee in the world. This strong foundation allowed Flynn Group to expand into other brands, countries, and industries. We have over 460 Applebee’s restaurants in 24 states.

Flynn Applebee's is one of seven premier brands of Flynn Group, which has grown to be the largest franchise operator in the world. Flynn owns and operates a diversified portfolio of restaurants in iconic, world‑class brands across diverse segments, including Applebee’s, Arby’s, Panera Bread, Pizza Hut, Taco Bell, Wendy’s and Planet Fitness. Our primary mission is to be the premier operator within each of these brands. We will achieve this by focusing on our core values: Care Genuinely for People, Play like a Champion, and Win as One.

Position Description

As an Applebee's® Assistant Manager, you will be engaged in all aspects of the day-to-day operations at the restaurant. You are responsible for getting guests and staff passionate about their experience every day at Applebee's®. You will need to be a team leader, an excellent problem solver, handle stress, and rise above. You will work hard, but have an outstanding time doing it!

Essential Duties And Responsibilities

Ensures timely, friendly service according to company guidelines, achieving established objectives of the unit.
Cultivates a culture in accordance with the Flynn Applebee's Premier Card of our core values and beliefs.
Ensures the immediate response and correction of all verbal guest complaints to self and staff.
Ensures guest contact as a priority with completion of required table visits established by Flynn Applebee's standards.
Maintains departmental inventory levels.
Ensures product preparation and presentation uncompromisingly meeting company standards by performing line checks.
Effectively schedules employees to meet sales demands.
Maintains effective safety and security programs.
Promotes and leads restaurant organization, cleanliness and sanitation.
Performs routine maintenance and immediately reports to the General Manager/Area Director of needed repairs.
Promotes quality recruitment and referrals of potential team member and management candidates.
Promotes Flynn | Applebee's training procedures for new managers.
Helps maintain a trained staff through effective use of employment orientation, individual training sessions, employee meetings and implementation of company policy and training systems.
Participates in the constant development of employees using One-on-One and performance documentation, and contributes to the completion of written evaluations.
Assesses the efficiency of employees, provides fair feedback on a regular basis, and continuously works with employees on their areas of development.
Monitors acceptable employee performance and documents situations that require or could lead to disciplinary or corrective action.
Assures compliance with company policies, practices and procedures.
Responsible for controlling cost in assigned department.
Compliance with local, state and federal laws, regulations and guidelines.
Drives bi‑weekly / weekly food and liquor inventories at the AD/GM's request and is accountable for completion.
Responsible for preparing and submitting accurate daily paperwork.
Assures sanitation standards meet or exceed Health Department and Flynn Applebee's standards.
Provides a role model for managers and employees.
Develops self on all store related technology.
Must be willing and able to work in all positions and assist in a team member position as needed when in a restaurant. This includes cooking on the line, expo, seating guests, bartending, etc.
Uses the Management Development Program for continuous growth of leadership skills and proficiencies.

Education and Experience

At least 2-3 years restaurant management experience.
Serve Safe Food and Serve Safe Alcohol Certifications also a plus.

Compensation: Applebee's® Assistant Managers: $18.18 to $25.71 per hour, which is approximately $51,994 to $73,530 annually based on a 50‑hour work week. Potential for monthly bonus, where applicable by location.

Competitive wages, Profit Sharing/Bonus, Medical/Dental/Vision, 401k with match, Paid Vacation, Paid Sick Leave. There is no fixed deadline to apply for this position.

Physical Standards

Must have the ability to:

Work various shifts ranging in hours, including weekends.
Stand and exert well‑paced mobility for up to ten (10) hours in length.
Safely lift pots, pans, glassware, boxes, etc. up to 50 pounds in weight.
Read and write to facilitate communication. Must possess finger and hand dexterity for using small tools and equipment.

For a copy of Flynn Group’s Workplace Privacy Notice, please visit https://flynn.com/privacy-policy/

Flynn Group is an equal opportunity employer. We are committed to creating a diverse and inclusive workforce and providing reasonable accommodations/adjustments for individuals with disabilities. If you require any accommodation or adjustments throughout the application process, please let us know. We look forward to reviewing your application and potentially welcoming you to our premier team!

Seniority level