Assistant Manager

Madewell; Portland (ME); On-site; USD 20,000 - 27,000; Part time

Benefits offered by this job

Bonus programs

Staff discounts

Brand product discounts

Job summary

Madewell in Portland, ME is seeking an Assistant Manager for our store. You will join the leadership team to drive profitability through customer connections, brand loyalty, and community engagement, while coaching the sales team for peak performance.

You will collaborate with theStore Director and Associate Store Manager to adapt strategies and deliver smooth operational support, with opportunities to lead in multiple divisions and ensure the team delivers exceptional service.

Qualifications

• 1–2 years of retail management experience.
• Passion for brand, customers and teams.
• Flexible scheduling including nights, weekends and holidays.
• Strong problem-solving and teamwork abilities.

Responsibilities

• Support the Store Director and Assistant Store Manager to drive profitability and brand excellence.
• Own a division such as Visual Merchandising, Operations, HR, or Service & Selling.
• Manage store operations, systems and technology with accountability.
• Assist with recruiting, training and development as needed.
• Foster a collaborative working environment for all associates.
• Ensure the team consistently delivers best-in-class customer service.
• Lead product knowledge sessions to elevate customer connections.
• Create community engagement and loyalty through events.
• Step into various sales floor roles as needed.

Skills

Retail management

Customer service

Job description

Our Story

At Madewell, we believe that great style starts with great design. Since 2006, we've been creating premium denim and foundational wardrobe pieces for men and women that balance quality, authenticity, and versatility. From iconic jeans perfected by denim experts to the essential tee, the most versatile shoe, and the timeless leather bag - if it's Madewell, it's made well.

Job Summary

As an Assistant Manager, you're a part of the leadership team. You help drive profitability through genuine customer connections, brand loyalty, and strong community engagement. You'll provide immediate feedback and coaching to the sales team to maximize performance. You will also collaborate with the rest of the leadership team to adapt strategies for business success and ensure smooth operational support as needed.

What You'll Do

• Support the Store Director & Associate Store Manager to directly impact business results with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.)
• Manage store operations, systems, and technology while ensuring accountability.
• Assist Store Director & Associate Store Manager with recruiting, training and development efforts, if needed.
• Partner with Store Director and Associate Store Manager to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Lead fit sessions that boost product knowledge for associates to elevate authentic customer connection.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Who You Are

• Have 1-2 years of retail management experience with a similar scope.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem-solving skills.
• Have scheduling flexibility, including nights, weekends and holidays.
• Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds | 18 kilos.

Some Perks And Benefits

Part-Time

• Competitive base pay and bonus programs
• Up to 60% discount on branded product from J. Crew, J. Crew Factory, and Madewell
• Entertainment, travel, fitness, and mobile technology discounts