Assistant Manager

PFLC Little Caesars; Portland (TN); On-site; USD 17,000 - 22,000; Part time

Job summary

PFLC Little Caesars is looking for an Assistant Manager to oversee shift operations, guest experience, and brand execution at our store. You will supervise team members to ensure superb service, handle customer needs, and help drive profitability during your shift.

Ideal candidates have restaurant or retail leadership experience, strong communication, and the ability to train others. Flexibility for opening/closing shifts and weekends is required; safety, cash handling, and quality standards

Qualifications

• Minimum 18 years of age.
• Previous experience in restaurants, retail or customer-facing roles preferred.
• Legally authorized to work in the United States.
• Strong communication skills with guests and co-workers.
• Positive attitude and ethics consistent with company values.
• Team player who can train and coach others.
• Able to work a 20–30 hour per week schedule.
• Ability to lift up to 55 pounds and perform physical duties.

Responsibilities

• Serve customers with accurate, complete orders within service time goals.
• Lead team on shifts: assign tasks, train and provide feedback.
• Use huddle board to organize the team and communicate priorities.
• Uphold personnel policies, labor laws, and safety procedures.
• Ensure security procedures and cash handling are followed.
• Open/close duties and manage shift transitions.
• Provide great guest service and resolve guest issues.
• Manage line, product quality, and promote store promotions.
• Ensure food safety and cost controls on shift.

Skills

Guest service

Leadership

Communication

Training

Teamwork

Education

High school diploma or equivalent

Job description

As a Assistant Manager for Little Caesars, you will be responsible for the overall shift operations, guest experience, sales performance, and execution of brand excellence in a store. In the absence of the manager, the Assistant Manager works productively and supervises restaurant Colleagues to ensure they perform their jobs responsibilities so the restaurant achieves customer satisfaction and profitability during their shift.

• Serves customers correct, complete orders within service time goals, according to the Customer Service Standards, the Priority Guidelines, the Telephone and Front Counter station procedures and if necessary, the Remedy Process.
• Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training
• Utilize the huddle board to effectively position the team
• Know and support appropriate personnel policies, labor laws and safety procedures
• Ensure all security procedures are executed (safe procedures, open/close procedures etc.)
• Transition into opening/closing duties
• Make guests really happy by providing great guest service
• Resolve guest complaints/issues
• Lead team members to open, transition, and close shifts
• Manage and organize the line and delegate duties to team members
• Know and uphold standards for product quality
• Work the line as needed
• Promote sales on the shift through suggestive selling and knowledge on in-store promotions
• Execute and support all food safety requirements and practice
• Control food costs, labor, waste, and cash on the shift
• Count drawers and follow proper daily cash handling procedures
• Complete additional e-learning as required

Requirements

• Minimum 18 years of age
• Have previous experience in restaurants, retail or a position involving customer contact, previous leadership experience preferred.
• Possess a high school diploma, or equivalent, and possess basic math skills.
• Legally authorized to work in the United States.
• Great communication skills to communicate effectively with guests and co-workers
• Must have a positive attitude and ethics which support our values and culture
• Must be a strong team player
• Ability to train and coach others
• Ability to work a standard schedule of 20-30 hours per week
• The ability to lift up to 55 pounds.
• The ability to push and pull up to 55 pounds.
• The ability to squat or crouch to lift items from floor level.
• Ability for twisting of the back up to 90 degrees left and right.
• Ability for bending of the back up to a minimum of 90 degrees to lift objects from the floor
• Must be able to close at least 3 nights a week and work on weekends

As the fastest growing pizza chain in the U.S., there’s no denying that Little Caesars is doing something right. We’re an international brand that’s a household name and a front-of-mind decision when you’ve got pizza on the brain.

We’ve grown tremendously since opening the first store in 1959 – and we’re still growing. But, at the end of the day, our success as a big-town name is because of our focus on small town values.