Assistant Manager

Workstream; Oakland (CA); On-site; USD 52,000 - 75,000; Full time

Job summary

El Pollo Loco Franchisee in Northern California is seeking an Assistant Manager to lead a restaurant team and drive guest satisfaction. You will oversee operations, ensure safety/compliance, train staff, and control costs on daily P&L.

Growth-focused and mentorship-friendly environment with development classes and access to leadership. Join a dynamic multi-unit team under the Together We Succeed network, with a plan to expand to 35+ locations by 2030, offering career advancement and a strong

Qualifications

• Must be at least 18 years of age.
• High school diploma or equivalent required.
• Must be able to speak, read and write in English; second language is a plus.
• ServSafe Certification is required.
• Minimum of one year restaurant supervision experience required.

Responsibilities

• Ensure restaurant operates per brand/company standards during shifts.
• Follow food safety and sanitation procedures per state and company rules.
• Assess food quality, preparation, holding, and portioning to control costs.
• Train and develop team members per GMs development plans.
• Coach staff to meet guest service expectations and handle complaints.
• Manage cash controls and security during shifts.
• Contribute to cost control on P&L statements.
• Assist with recruitment and onboarding of new hires.
• Provide coaching and address employee concerns with the General Manager.
• Conduct inventory, schedule posting, and other admin duties.
• Ensure safety programs are followed for guests and team members.

Skills

Team supervision

Guest service

Communication

English proficiency

Problem solving

Education

High school diploma or equivalent

ServSafe Certification

Tools

POS systems

Job description

Assistant Manager Job Summary:

Lead a team while managing a million dollar business! Our Assistant Managers are provided with development classes and have access to many levels of management and the leadership team for mentorship. Practice your team building skills, problem solving/decision making and strengthen your guest service skills.

Responsibilities/Duties:

• Ensures the restaurant operates to comply with brand and company standards during assigned shifts. Opening or closing procedures must be followed during these shifts.
• Ensures food safety and sanitation processes are followed to comply with state, county and company procedures.
• Effectively assess food products for quality, proper preparation/holding and portioning to control costs.
• Trains and develops team members, follows individual development plans set by the general manager.
• Monitors guest service meets expectations, resolves guest complaints and coaches team to ensure no repeat guest dissatisfaction occurs. Reports any significant complaints and crew service behavior concerns to the General Manager.
• During assigned shifts is responsible for cash controls and cash security.
• Contributes to controlling and managing costs on P&L.
• Actively recruits and interviews candidates to be presented to the General Manager, if hired, assists with the onboarding process.
• Coaches, councils and disciplines team members, communicate employee concerns with the General Manager.
• Performs administrative duties under the direction of the General Manager such as placing/receiving grocery orders, conducting inventories, creating and posting schedules.
• Ensures company safety programs are followed to ensure the safety of our guests and team members.

Physical Requirements:

• Must be able to stand/walk for long periods of time.
• Exposure to heat, cold, steam, and smoke.
• Must have high level flexibility/mobility.
• Works well under stress/pressure during busy shifts.
• Able to lift 40lbs.
• Must be able to bend, stoop, kneel, walk, scoop and wipe.

Qualifications Standards:

• Must be at least 18 years of age.
• High school diploma or equivalent required.
• Must be able to speak, read and write in English, a second language is a plus.
• ServSafe Certification is required.
• Must have basic computer, math and communication skills.
• Minimum of one year restaurant supervision experience is required.

We are a licensed El Pollo Loco Franchisee company with 29 restaurants ( and many more in the pipeline ) over 500 team members strong and more joining our vision everyday. Located in Northern California, our name says it all TWS ( Together We Succeed ).
We are in an exponential growth mode and set to have at least 35 El Pollo Loco restaurants by the end of 2030 and eventually looking to a multi-brand expansion throughout the USA.