Assistant Manager

destinationpet; North Stonington (CT); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Health, vision, dental, life insurance

401k match

Pet care discounts

Generous PTO

Career growth opportunities

Job summary

Destination Pet is seeking an Assistant Manager to lead daily operations, supervise staff, and ensure exceptional customer service in a pet-focused setting. You will work under the General Manager, manage scheduling, training, and payroll considerations, and help promote our programs in the local community.

The role requires at least 1 year of leadership experience in hospitality, retail, or service environments, with strong communication and problem-solving skills.

Qualifications

• Minimum 1 year management experience in hospitality, service or retail.
• Excellent communication and interpersonal skills.
• Experience handling customer service issues and complaints.

Responsibilities

• Supports mission, vision, culture and policies.
• Delivers exceptional customer service and salesmanship.
• Manages center staff, recruits, trains, coaches, and terminates when necessary.
• Ensures compliance with labor laws and payroll budgeting.
• Schedules staff and monitors customer interactions and safety.
• Markets Destination Pet programs in the community.
• Acts as on-site manager when General Manager is unavailable.

Skills

Team leadership

Customer service

Problem solving

Time management

Communication

Motivation

Education

Associate or BS/BA is a plus

Tools

MS Office

Database apps

Job description

Assistant Manager

Reports to: General Manager

PERKS : Full-Time Health Benefits, 401K and Discounted Pet Insurance Telehealth, 401K and Pet Insurance

PAY: $20.00 - $24.00/hour

Access your earned wages anytime with DailyPay.

Core Responsibilities

• Supports the mission, vision, culture and policies of Destination Pet.
• Ensures the delivery of exceptional customer service and salesmanship.
• Collaborates with the Destination Pet Support Staff on a regular basis (Operations, Human Resources, Marketing, Facilities, Legal, etc.).
• Ensure the cohesiveness of all aspects of pet care services and cross training where necessary.
• Manages center staff at the direction of the General Manager- motivate, recruit, hires, trains, promotes, coach/counsel, terminates when necessary.
• Assists with facility compliance with federal and local labor laws: OSHA, EEOC, ADA, Fair Labor Practices.
• Schedules staff for work assignments, allowing staff to provide outstanding service while maintaining your payroll budget.
• Monitors and responds to the needs of pet guests to ensure their safety, security, and comfort.
• Provides customer service and salesmanship.
• Resolves customer complaints.
• Maintains appropriate inventory of supplies; reorders and restocks as necessary.
• Shops for miscellaneous supplies as needed.
• Manages the computer system.
• In the absence of the General Manager addresses all center maintenance needs to maintain a safe, comfortable environment for pet guests and associates.
• Assists General Manager with monitoring financial reports and statistics.
• In the absence of the General Manager, ensures that bank deposits are made when needed.
• Promotes and markets Destination Pet's programs and services in the surrounding community.
• Ensures that client communication occurs.
• Ensures exceptional customer service, through personal contact with customers, associate training, resolution of customer complaints, and delivery of services.
• Serve as the manager onsite when General Manager is not available.
• Ensures that bank deposits are completed as needed.

Requirements

• Expertise & Experience:
• Associate or BS/BA is a plus.
• Must be a passionate team player and a strong motivator.
• Minimum of 1 year management experience preferably in hospitality, service and / or retail environments.
• Experience in problem-solving, exercising sound judgment, maintaining confidentiality and the ability to interact professionally and effectively with co-workers, clients, and the general public.
• Proficiency in computer applications including Microsoft Office Suite and database applications.
• Ability to multi-task with strong time management skills.
• Ability to complete assignments and responsibilities accurately and in a timely manner, often with strict and/or conflicting deadlines.
• Excellent oral presentation, writing, and analytical skills.
• Strong interpersonal, communication, and motivational skills.
• Must have exceptional strong customer service experience and skills.
• Veterinary, boarding and/or grooming experience is a plus.
• Physical:
• Must be able to work evenings, weekends and holidays.
• Must frequently lift 40 pounds.
• Must be able to be on feet for the duration of your shift.
• Must be able to stand, walk and climb stairs frequently.
• Must be able to work on computer system and work multi-line telephone.
• Must be able to handle dogs on leashes.
• Must be able to work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions.

Duties as assigned

Perks

• Health, vision, dental, long & short-term disability, and Life insurance
• A Startup mentality company with stable funding.
• 401k match
• Pet Care discounts
• Generous PTO
• Opportunity to grow your career with a network of like-minded professionals

Destination Pet LLC affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law. Equal Opportunity Employer Minorities/Women/Veterans/Disabled.

Destination Pet LLC endeavors to make our employment website and application process accessible to all users and applicants. In doing so, we provide reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our recruitment team.

At Destination Pet, we're all about creating a workplace that's bursting with diversity and inclusivity. We don't play favorites or judge