Assistant Manager

Brightleaf SC Inc; North Carolina; On-site; USD 42,000 - 55,000; Full time

Job summary

Slim Chickens is seeking an Assistant Manager to lead daily restaurant operations and ensure outstanding guest service. You will supervise Shift Leaders and hourly staff, oversee cash handling, inventory, and compliance with safety and company policies.

In this role you will report to the General Manager, coordinate scheduling, and help drive financial results through effective team leadership and customer experience. This position requires flexibility and a strong work ethic.

Qualifications

• Experience managing a restaurant shift and daily operations.
• Strong leadership and communication skills.
• Ability to ensure compliance with company policies and safety standards.

Responsibilities

• Oversee all day-to-day restaurant operations to meet quality, service, and sanitation standards.
• Manage and supervise Shift Leaders and hourly staff.
• Assign and direct daily work responsibilities for staff.
• Order inventory to ensure appropriate product levels.
• Reconcile cash registers at open and close of each shift.
• Maintain records per company policies and state/federal laws.
• Ensure staff compliance with policies, standards, and safety regulations.
• Recruit and train staff, conduct performance reviews, and provide coaching.

Skills

Staff supervision

Operations management

Customer service

Job description

Be a part of one of the 25 fastest growing fast casuals, Slim Chickens!

Slim Chicken is a leading national brand in the fast-growing emerging 'better chicken' fast-casual segment. This is a great opportunity for starting and growing a career in the restaurant field.

SUMMARY OF POSITION

The Assistant Manager’s primary duty is the management of the daily operations of the restaurant to ensure the overall goal of outstanding guest service. The Assistant Manager manages the day-to-day activities of Shift Leaders and other hourly staff. In the absence of the General Manager, the Assistant Manager is the highest-ranking member of the management team in the restaurant and had direct responsibility for overseeing the financial results, operations, staff development, customer service and compliance with all Company policies, procedures, standards, and specifications.

PRINCIPAL DUTIES AND RESPONSIBILITIES

OPERATIONS

• Oversee all day-to-day restaurant operations to ensure Company standards for quality food, service, and sanitation are met.
• Manage and supervise Shift Leaders and hourly staff.
• Assign and direct daily work responsibilities for staff.
• Order inventory for all areas and operations to ensure the restaurant is stocked with appropriate levels of product.
• Reconcile cash registers at open and close of each shift.
• Maintain all records as required by Company policies and procedures, and in compliance with state and federal law.
• Maintain staff compliance with Company policies, procedures, standards, and specifications.
• Maintain staff compliance with state and federal laws governing safety and food handling.

MANAGEMENT

• Recruit, interview, select and hire quality staff for all positions.
• Conduct orientation and train Shift Leaders and other hourly staff to ensure employees perform their respective jobs.
• Perform performance reviews of Shift Leaders at General Manager’s request and other hourly staff on a regular basis.
• Provide ongoing feedback, coaching, and counseling to Shift Leaders and hourly staff regarding areas such as production, efficiency, and professionalism.
• Perform counseling, disciplinary action or termination of employment of Shift Leaders and other hourly staff.
• Recommend any promotion, advancement, or other status change of Shift Leaders and other hourly staff to General Manager.
• Adjust work schedules and hours of work of Shift Leaders and hourly staff, as needed, to ensure all shifts are covered. Recommend any scheduling or shift changes to General Manager.
• Approve overtime as necessary for hourly staff.

LEADERSHIP

• Display exemplary and professional attitude and appearance at all times.
• Listen and communicate effectively with the General Manager, Shift Leaders and hourly staff, guests, vendors, and the community.
• Conduct management and staff meetings, as directed by the General Manager.
• Follow the General Manager’s direction and accomplish the objectives set by the General Manager.
• Review the objectives with Shift Leaders and hourly staff as necessary.
• Delegate appropriate tasks and responsibilities as necessary.
• Resolve employee complaints, questions or concerns as necessary.

WORK CONDITION REQUIREMENTS

• Willingness to work a flexible schedule, including extended hours.
• Periods of standing and walking, as necessary.
• Frequent contact with guests, requiring tact and courtesy.
• Frequent contact with subordinates, requiring direction and supervision.