Assistant Manager

SmartRecruiters, Inc.; North Apollo (PA); On-site; USD 42,000 - 60,000; Full time

Job summary

SmartRecruiters, Inc. in North Apollo, PA, is seeking a dynamic Assistant Manager to support the leadership team, drive daily operations, and uphold our high standards of customer service and quality.

You will lead shifts, schedule staff, delegate tasks, monitor performance, manage costs and inventory, ensure accurate cash handling, and train teammates while fostering a positive, compliant work environment.

Qualifications

• Experience leading teams in fast-paced environments.
• Strong cost control, budgeting, and financial accountability.
• Excellent communication and interpersonal skills; able to motivate diverse teams.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Lead, supervise, and motivate team members during shifts.
• Manage staffing schedules, task delegation, and performance monitoring.
• Oversee cost controls, inventory management, and cash handling procedures.
• Maintain paperwork and documentation to meet standards and compliance.
• Develop and implement training programs for team members.
• Foster customer relationships by delivering exceptional service and handling concerns professionally.
• Analyze performance data to identify improvements and implement solutions.
• Collaborate with management to drive growth and operational efficiency.
• Resolve conflicts and promote a fair, inclusive work environment.
• Maintain a clean, safe workplace reflecting brand standards and regulatory requirements.

Skills

Leadership experience

Staff management

Communication

Budget & cost control

Inventory management

Cash handling

Time management

Analytical skills

MS Office

POS systems

Education

High school diploma or equivalent

Tools

POS systems

Operational software

Job description

• Job Category Org: Store Assistant Manager

Company Description

Locally owned & operated Franchise!

Job Description

We're looking for a dynamic and results-driven Assistant Manager to join our team in North Apollo, United States. In this pivotal leadership role, you'll support the management team in driving operational excellence, fostering a positive team culture, and delivering exceptional customer experiences. As an Assistant Manager, you'll be the backbone of our daily operations, ensuring that every shift runs smoothly while maintaining our high standards of quality and service. If you're ready to take on a leadership challenge and make a meaningful impact, we want to hear from you.

• Lead, supervise, and motivate team members during assigned shifts, setting a positive example through adherence to all company policies and procedures
• Manage all aspects of shift operations, including staffing schedules, task delegation, and performance monitoring to ensure optimal productivity
• Oversee cost controls, inventory management, and cash handling procedures to maintain financial accuracy and minimize waste
• Maintain detailed paperwork and documentation, ensuring all records are organized, accurate, and compliant with company standards
• Develop and implement training programs for team members, providing constructive feedback and coaching to support their professional growth
• Foster strong customer relationships by ensuring exceptional service standards are consistently met and addressing customer concerns with empathy and professionalism
• Analyze operational metrics and performance data to identify areas for improvement and implement strategic solutions
• Collaborate with the management team to develop and execute strategies that drive business growth and operational efficiency
• Resolve conflicts and handle challenging situations with transparency and fairness, promoting an inclusive and supportive work environment
• Maintain a clean, organized, and safe workplace that reflects our brand standards and meets all regulatory requirements

Qualifications

• Proven supervisory or leadership experience in a fast-paced operational environment
• Strong proficiency in team management, including hiring, training, scheduling, and performance evaluation
• Demonstrated expertise in cost control, budget management, and financial accountability
• Solid understanding of inventory management and cash handling procedures
• Excellent communication and interpersonal skills with the ability to motivate and inspire diverse teams
• Strong analytical and problem-solving abilities with keen attention to detail
• Proficiency in time management and the ability to prioritize multiple tasks effectively
• Experience with point-of-sale systems and operational software (preferred)
• Ability to work flexible hours, including evenings, weekends, and holidays as needed
• High school diploma or equivalent; some college coursework or business-related certification is a plus
• Customer service excellence with a genuine commitment to delivering outstanding experiences
• Demonstrated ability to maintain composure and make decisive decisions under pressure
• Proficiency in basic computer skills and familiarity with Microsoft Office applications
• Strong organizational skills with the ability to manage multiple responsibilities simultaneously

Additional Information

Ability to differentiate between hot and cold surfaces

Temperaments

The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions

Physical Requirements including, but not limited to the following:

Standing

Most tasks are performed from a standing position

Walking

Lifting

Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck

Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'

Cases are usually lifted from floor and stacked onto shelves up to 72high

Carrying

Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves

Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store

Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray

Pushing

To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24- 30 and requires a force of up to 7.5 pounds to push

Trays may also be pulled

Climbing

Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance

Forward bending at the waist is necessary at the pizza assembly station

Toe room is present, but workers are unable to flex their knees while standing at this station

Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day

Forward bending is also present at the front counter and when stocking ingredients

Crouching/Squatting

Performed occasionally to stock shelves and to clean low areas

Reaching

Reaching is performed continuously; up, down and forward

Hand Tasks

Eye-hand coordination is essential; use of hands is continuous during the day

Frequently activities require use of one or both hands

Shaping pizza dough requires frequent and forceful use of forearms and wrists