Assistant Manager

Planet Fitness; New Castle (AL); On-site; USD 42,981,000 - 46,287,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

401(k)

401(k) matching

Dental insurance

Job summary

Planet Fitness is seeking an Assistant Manager to support the Club Manager in daily operations, member experience, and staff leadership at a busy fitness club. You will drive membership growth, maintain a clean, safe, and welcoming environment, and ensure high standards of service in line with Planet Fitness policies.

The role requires on-site work, strong leadership and customer service skills, and certifications in CPR/AED and tanning per company requirements.

Qualifications

• Must be 18 years of age or older.
• Must be able to work onsite; not remote.
• CPR/AED Certification within required timeframes.
• Tanning Certification within required timeframes.
• Experience in fitness/customer service is preferred.

Responsibilities

• Lead and train front desk staff and monitor performance.
• Manage daily club operations; ensure safety and cleanliness.
• Assist with member check-ins, tours and sign-ups.
• Maintain a welcoming Judgement Free Zone environment.
• Schedule staff and ensure shift coverage.

Skills

Leadership

Customer service

Communication

Conflict resolution

CPR/AED certification

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

Benefits:

• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources
• 401(k)
• 401(k) matching
• Dental insurance

Position: Assistant Manager

FLSA Status: Hourly Non Exempt

Reports to: Club Manager

Requirements

• Must submit to a background check consisting of a 7-year criminal history check, social security check and USA Offender search within the first week of hire. Continued employment will be based on satisfactory outcome of the background check.
• Must be able to obtain and maintain CPR/AED Certification within time frames required by company and maintain physical ability to perform CPR/AED in the event of a medical emergency.
• Must obtain Tanning Certification within time frame required by company.
• This position requires employee to work on-site
• Must be able to attend occasional off-site meetings

SUMMARY DESCRIPTION

The Assistant Manager plays a key role in supporting the Club Manager with all aspects of club operations, ensuring an exceptional “Judgement Free Zone®” experience for all members. This position helps lead the team, drive membership growth and retention, and maintain a clean, safe, and welcoming environment in line with Planet Fitness standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties are representative but not all-inclusive. Additional responsibilities may be assigned by management.

Staff Leadership & Training

• Support hiring, training, and performance management of team members.
• Supervise, train, and motivate front desk and cleaning staff to provide excellent member service.
• Lead by example to promote a positive and team-oriented work environment.
• Motivate and coach staff to ensure team performance meets company standards.
• Support staff scheduling and time management.

Operations & Facility Management

• Manage all daily club operations, ensuring all areas are clean, safe, and fully functional.
• Enforce club policies and safety procedures.
• Assist with scheduling and supervising staff.
• Perform front desk functions including but not limited to:
• Answering phones and assisting callers
• Checking in members and new member sign-ups
• Conduct tours for prospective members
• Handling member requests, issues, and questions
• Support facility cleanliness and maintenance to meet or exceed company standards.
• Monitor inventory and order supplies as needed.
• Provide shift coverage as needed for absent employees or staffing purposes

Member Experience & Customer Service

• Promote and maintain the “Judgement Free Zone®” philosophy in every interaction.
• Create a welcoming atmosphere for all members, prospective members and guests.
• Ensure staff follow superior customer service guidelines.
• Lead by example in maintaining a clean workspace and encouraging team accountability through positive reinforcement and clear expectations.
• Resolve member concerns or complaints professionally and promptly.
• Support a positive, motivating, and inclusive club atmosphere.
• Maintain a strong presence on the club floor to engage with members and monitor staff performance.

QUALIFICATIONS

Required:

• Must be 18 year of age or older.
• Must be able to work onsite, this is not a remote position
• Superior customer service skills fitness industry preferred.
• Strong leadership, communication and conflict resolution skills
• Hard working, enthusiastic and energetic
• Strong problem resolution skills
• Obtain and maintain CPR/AED Certification within required timeframes.
• Obtain Tanning Certification within company required timeframes.

Preferred:

• Previous supervisory or management experience
• Prior experience working in a club fitness setting
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• High School Diploma or Equivalent

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment:

Work is performed in an indoor environment; exposure to noise, dust, mechanical and electrical hazards, and cleaning chemicals.

Physical:

Primary functions require sufficient physical ability and mobility to walk and stand, for prolonged periods of time; to frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand movement in the performance of daily duties; occasionally to lift, carry, push, and/or pull moderate amount of weight (up to 50lbs); to operate assigned equipment and vehicles; and to verbally communicate in person or on the phone to exchange information. Must maintain physical ability to administer CPR in the event of medical emergency.

Vision:

See in the normal visual range with or without correction.

Hearing:

Hear in the normal audio range with or without correction.

Why you should join Planet Fitness?

• Contribute to changing people’s lives every day by helping us create a healthier Planet!
• Work alongside an amazing group of talented, dynamic professionals!

Want more reasons?

• Medical, Dental, Vision Insurance
• PTO – Paid Time Off
• Free Black Card Membership
• 401(K) and Roth Retirement Savings Plans
• Healthcare and Dependent Care Flexible Spending Accounts
• STD, LTD, Term Life Insurance and other benefits

Note: We participate in E-Verify for all Utah locations.

Compensation: $15.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

JOIN THE CLUB.

Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!

Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.

TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.