Assistant Manager

EssilorLuxottica; Natick (MA); On-site; USD 59,404,867 - 107,279,222; Full time

Job summary

LensCrafters, part of EssilorLuxottica, seeks an Assistant Manager to lead a luxury retail team in Natick, MA. You will mentor sales associates, supervise store operations, and ensure a premium customer experience that aligns with our brand standards.

In this role you will recruit and develop talent, monitor financial performance, and drive sales through exceptional presentation and service. Flexibility to work evenings and weekends is expected as part of delivering the Luxury Retail Signature

Qualifications

• High School Diploma or equivalent.
• Sales experience.
• Strong financial acumen.
• Effective oral and written communication.
• Polished appearance and public communication skills.
• Organizational and time management skills.
• Team building and management proficiencies.
• Strong interpersonal skills.
• Critical thinking skills.
• Analytical and computer proficiency.
• Detail oriented.
• Flexibility to work non-traditional hours including evenings and weekends.

Responsibilities

• Direct and monitor all sales and operations activities to meet operating income and sales objectives.
• Recruit and hire talents with experience in a luxury service environment.
• Develop associates by providing clear, motivating, and timely performance feedback.
• Accurately staff the store to deliver gracious customer service and meet sales goals.
• Foster an environment that encourages the development of managers and associates; provide challenging assignments and opportunities for management development.
• Recognize associates for performance and service.
• Maintain high standards of presentation and service.
• Drive the business by analyzing key financial data, monitoring operating efficiencies, and identifying trends and opportunities.
• Exemplify Luxottica Retail vision, mission and values; celebrate Wins; lead by example.

Skills

Sales experience

Financial acumen

Communication skills

Public speaking

Organizational skills

Time management

Team leadership

Interpersonal skills

Critical thinking

Analytical abilities

Detail orientation

Flexible schedule

Education

High School Diploma or equivalent

Job description

Overview

LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of vision care products. Join a global community of professionals driving the transformation of the eyewear and eye care industry.

LensCrafters is committed to delivering a passionate, high-quality customer experience and supporting the development of its team to bring the best quality care to patients and customers.

General Function

The Assistant Manager assists in leading the store to success by developing a team that consistently delivers the Luxury Retail Signature Experience to exceed expectations in all areas of business operations, including financial results, customer and associate satisfaction, merchandise presentation, public relations/events, and asset protection.

Major Duties and Responsibilities

• Ensure the Luxury Retail point of view is well presented when communicating with the media.
• Direct and monitor all sales and operations activities to meet operating income and sales objectives.
• Recruit and hire talentos with experience in a luxury service environment.
• Create and maintain bench strength with a clearly defined succession plan.
• Develop associates by providing clear, motivating, and timely performance feedback.
• Accurately staff the store to deliver gracious customer service and meet sales goals.
• Foster an environment that encourages the development of managers and associates; provide challenging assignments and opportunities for management development.
• Recognize associates for performance and service.
• Maintain high standards of presentation and service.
• Communicate Luxury Leadership Team feedback based on business needs.
• Share trends and competitive activity with the Luxury Leadership Team.
• Drive the business by analyzing key financial data, monitoring operating efficiencies, and identifying trends and opportunities. Set aggressive action plans.
• Exemplify Luxottica Retail vision, mission and values; celebrate Wins; lead by example.

Basic Qualifications

• High School Diploma or equivalent
• Sales experience
• Strong financial acumen
• Effective oral and written communication
• Polished appearance and public communication skills
• Organizational and time management skills
• Team building and management proficiencies
• Strong interpersonal skills
• Critical thinking skills
• Analytical and computer proficient
• Detail oriented
• Flexibility to work non-traditional hours including evenings and weekends

Preferred Qualifications

• 5+ years management experience in the luxury service industry

Pay Range: 20.77-37.47

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. You may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline or email HRCompliance.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy, genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.