Assistant Manager

Family Farm & Home; Muskegon (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

Family Farm and Home seeks an Assistant Store Manager to lead a motivated team and uphold our commitment to excellent customer service. You will support the store manager in staffing, coaching, and day-to-day operations across departments to drive sales and maintain store standards.

The role requires strong leadership, communication, and problem-solving abilities, plus flexibility for weekends, evenings, and holidays.

Qualifications

• Demonstrated leadership and problem solving skills.
• Ability to manage with limited supervision and multitask in a fast-paced environment.
• Strong oral and written communication for interactions with customers and staff.

Responsibilities

• Promote company mission and family values.
• Assist store manager in fostering a proactive sales culture with superior customer service.
• Hire, coach, counsel, and supervise team members; monitor performance.
• Schedule employees and ensure store operations run smoothly.
• Assist in budgeting, analyze variances, and implement corrective actions.

Skills

Leadership

Customer service

Team management

Communication

Job description

Family Farm and Home is a family owned and operated company based out of Michigan. Our first stores opened their doors in April 2002. Currently we operate 71 retail locations in Michigan, Indiana, Ohio, Maryland and Pennsylvania . We cater to our customers' needs by supplying a wide variety of products in departments such as tools, hardware, automotive, pet, work and casual clothing, footwear, farm supplies, horse and livestock feed, bird food, lawn and garden, and alternative heating.

Here at Family Farm and Home, our outstanding team members are dedicated to providing incredible product values and exceptional customer service to all customers. Because of this commitment, Family Farm and Home has experienced rapid growth on all levels. Our continued growth in the future is limitless due to our devoted staff and constantly growing group of loyal customers. Are YOU ready to join the FFH Family?

Essential Duties and Responsibilities, Include but are not limited to:

• Promote Family Farm and Home mission statement and family values.
• Assist store manager in promoting an aggressive sales culture with an intense focus on superior customer service.
• Responsible for maintaining a highly motivated team by assisting the store manager in hiring, coaching, counseling, disciplining and firing of team members; planning, monitoring, and evaluating job results.
• Maintains professionalism and positive store morale.
• Responsible for assisting the store manager in the execution and performance of all store job responsibilities through his/her key associates and/or his or her own actions.
• Completes store operational requirements by scheduling and assigning employees; following up on work results.
• Provides feedback to the office, i.e. buyers, district managers and all other company officials.
• Achieves financial objectives by assisting the store manager in the preparation of an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Identifies current and future customer requirements by establishing rapport with actual as well as potential customers.
• Establish relationships and support local community groups consistent with company values.
• Solicits customers to sign up for Family Farm and Home Programs, i.e. loyalty program, extended warranties, financing and item of the month.
• Responsible for managing and protecting all inventory and company assets in accordance with company policy against theft and damage.
• Verifies merchandise is received, stored and merchandised in all departments according to established operational and safety procedures.
• Protects team members and customers while maintaining the stability and reputation of the store by complying with legal requirements and providing a safe and clean store environment.
• Assists store manager in determining marketing strategy changes by reviewing operating and financial statements and departmental sales records.
• Assists store manager in maintaining consistent operations by initiating, coordinating, and enforcing, operational and personnel policies and procedures.
• All other duties as assigned by store manager or company official.

Assistant Store Manager Requirements:

A successful assistant store manager must demonstrate excellent leadership and problem solving skills. They will be able to manage with limited supervision. Assistant store managers will need to have good oral/written communication skills in order to effectively interact with customers, vendors and other associates. A successful assistant store manager must understand aggressive customer service and be team-oriented. They must have good management and organizational skills. Additionally, they must be able to understand and interpret data presented in statistical or numerical form and be able to use it effectively in assessing and coordinating the merchandise and operational aspects of store operations in the absence of the store manager. They need be detail oriented and able to handle multiple tasks in a fast paced environment. Assistant store managers must be able to stand for extended periods of time. They are able to move and handle boxes of merchandise and fixtures throughout the store. They must be able to climb up and down ladders, reach, bend, twist, kneel, and lift up to 50 lbs. Finally, they must be able to work a flexible schedule including weekends, evenings, and holidays.

At Family Farm and Home it is our mission to build a family dedicated to providing exceptional service, products, and prices, focused on fulfilling the lifestyle needs of our customers who aspire to live, work, and grow like we do.