Assistant Manager

Core Development and Management-Planet Fitness; Methuen (MA); On-site; USD 37,000 - 48,000; Full time

Benefits offered by this job

Bonus incentives monthly

Medical, Dental, and Vision Insurance

Vacation/Sick Time/Holiday Pay

Free Black Card Membership

401(k) Retirement Savings Plan — 3%

Job summary

Planet Fitness is seeking a dedicated Assistant Manager to oversee gym operations and ensure a high-quality, Judgement Free member experience. This full-time role includes scheduling, staffing, and front-desk oversight, with travel as needed to support business needs.

You will drive member satisfaction, lead a team of staff and trainers, and contribute to monthly and annual goals while maintaining a welcoming atmosphere.

Qualifications

• Must be 18 years of age or older.
• Passion for helping others.
• Commitment to excellent service.
• Previous management experience is preferred.
• Basic computer proficiency (Microsoft Suite).
• Current CPR Certification preferred.
• High school diploma/GED equivalent required.
• Excellent communication and interpersonal skills.
• Strong leadership and organizational skills.
• Confident problem-solver.

Responsibilities

• Achieve or exceed individual sales goals and contribute to club goals.
• Assist in recruiting, hiring and developing a high-performing staff.
• Maintain a welcoming atmosphere and ensure top customer service.
• Support Club Manager with staff management and backup coverage.
• Schedule and supervise staff.
• Oversee member service and ensure superior experiences.
• Resolve or escalate employee issues as needed.
• Handle front desk duties: answer phones, check-ins, tours and sign-ups.
• Ensure cleanliness and maintenance of the facility.
• Order supplies within budget and track weekly/monthly statistics.

Skills

Communication skills

Interpersonal skills

Leadership

Organizational skills

Customer service

Microsoft Office

Education

High school diploma/GED

CPR certification preferred

Tools

Microsoft Office

Job description

Overview

Who We Are:

At Planet Fitness, our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement free environment.

Through our CORE Values, our vision is to create an environment where greatness can be achieved through empowering all to improve. We stive to create a positive community for all, empower all the opportunity to create their own path for success, respect all regardless of their background or experience, and strive for excellence in all we do for our community and business.

Who You Are:

All of our Team Members at Planet Fitness share one thing in common — a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone®

• Exhibit a positive and upbeat attitude.
• Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.
• Pride yourself on your work while being punctual, reliable, and dependable.
• Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
• Act with integrity and show respect to everyone around you.
• Exhibit strong communication skills and have an ability to listen and empathize.
• Inspire and motivate others to achieve their goals.
• Are quick study with the ability to apply what you have learned during online and hands-on training.

Responsibilities

About the Assistant Manager Role:

The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club.
Full time: 40 hours per week.Must be able to work a full-time schedule that may exceed 8 hours per day or 40 hours per week, including but not limited to: potential travel, nights, weekends, and holidays to support business needs.

Daily responsibilities for the Assistant Manager also include:

• Achieve or exceed individual sales goals, contribute to club monthly and yearly goals.
• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
• Assist with Staff Management and provide backup support to Club Manager as needed.
• Assist in scheduling and supervising staff.
• Member service oversight – Ensuring staff is providing a superior customer experience at all times.
• Assist in resolving or escalating employee issues or concerns.
• Involved in all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate all member requests, issues and questions.
• Assist in overseeing cleanliness and maintenance of facility.
• Assist in ordering of supplies using specific budget based on club requirements.
• Assist in tracking statistics and reports (weekly, monthly, and annually).
• Backup support for any employee who is absent.

Competencies:

• Communicates Open & Effectively
• Builds Strong Relationships
• Nurtures Leaning & Growth
• Drives Continuous Improvement
• Champions CORE values

Qualifications

About Your Qualifications:

• Must be 18 years of age or older.
• Passion for helping others.
• Commitment to excellent service
• Previous management experience is preferred
• Basic computer proficiency (Microsoft Suite)
• Current CPR Certification preferred
• High school diploma/GED equivalent required.
• Excellent communication and interpersonal skills.
• Strong leadership and organizational skills.
• Confident problem-solver.

Physical Demands of the Assistant Manager:

• Continual standing and moving throughout the club to accomplish tasks during shift.
• Continual communicating in person or on the phone to exchange information during shift.
• Must be able to lift up to 75 pounds.
• Will occasionally encounter toxic chemicals during shift.
• Frequent cleaning and sanitizing of equipment and facilities.
• Moving self in different positions, including bending and twisting, to accomplish tasks.

More reasons to join Planet Fitness!

• Bonus Incentives Monthly
• Medical, Dental, and Vision Insurance*
• Vacation*/Sick Time/Holiday Pay
• Free Black Card Membership
• 401(k) Retirement Savings Plan — 3% Company Match
• Term Life Insurance*
• Healthcare and Dependent Care Flexible Spending Accounts*
• Employee perks and discounts

*Please note that certain benefits listed above are for full-time employees only

Pay Range Placement Statement:

Placement within the established pay range for each role will be determined based on a combination of factors, including but not limited to:

• Relevant skills
• Years and depth of experience
• Performance History
• Market competitiveness
• Geographic economic conditions, such as cost of living and local wage benchmarks