Assistant Manager

ZAX Zax LLC; Mauldin (SC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Bonus potential

Free meals on shift

50% off meals off shift

Paid time off

Paid holidays

Early pay access

Referral program

Health/Dental/Vision insurance

Disability insurance

Life insurance

401(k) match

Career growth

Job summary

Zax LLC is hiring an Assistant Manager to oversee daily restaurant operations in Mauldin, SC. You will lead a team to deliver excellent guest experiences while enforcing company standards and policies.

Responsibilities include staff coaching, scheduling, and maintaining service quality. The role requires 1–3 years of management experience, a focus on safety and teamwork, and a commitment to operational excellence.

Qualifications

• Minimum 1–3 years of management experience preferred.
• Strong people leadership and coaching skills.
• Ability to train and develop crew members to standards.

Responsibilities

• Oversee daily restaurant operations to ensure quality and consistency.
• Lead, coach, and develop team members to achieve quarterly goals.
• Develop and manage work schedules while complying with local laws.
• Ensure guest service standards, food safety, and cleanliness are upheld.
• Communicate performance feedback to General Manager and staff.
• Maintain records and manage operational standards and policies.

Skills

Leadership

Customer Service

Team Management

Time Management

Job description

As the team at Zaxbys expands, we're saving a seat for you! To our guests, Zaxbys is more than just a place to eat – it’s a place to have fun, spend time with friends, and enjoy great food. To our team members, Zaxbys is an indescribably great place to work! Assistant Managers are responsible for ensuring that the restaurant delivers great experiences to guests while maintaining operational standards. You will manage the daily operations of the restaurant ensuring that the team properly follows all processes, policies, and procedures.

Why work at Zax?

• BONUS POTENTIAL (Paid Quarterly): Up to 12% of Annual Earnings
• FREE Meals On Shift
• 50% Off Meals Off Shift
• Paid Time Off
• Paid Holidays
• Early Access to Pay Recognition Program
• Employee Referral Program
• Opportunities to Advance Benefits
• Medical, Dental, and Vision Insurance
• Short and Long-Term Disability
• Employer-Paid Life Insurance
• 401(k) With Employer Match (additional eligibility requirements)

Job Duties and Responsibilities

The individual in this position is expected to engage in the following work-related activities:

• Complete all training requirements including: Zaxbys Assistant Manager Development Plan Food Safety Certification and Manager Certification
• Any additional training required by Zax LLC
• Enhance guest experiences by ensuring that team members satisfy and exceed guest expectations
• Ensure team members receive proper training including ongoing coaching and development
• Create an effective work schedule following company standards and local laws
• Plan and delegate shift assignments including communicating expectations and adjusting as needed
• Supervise, provide leadership, and coach team members to perform at their highest level of ability and strive to achieve quarterly goals
• Ensure service, product quality, and cleanliness standards are consistently upheld
• Communicate performance concerns to your General Manager
• Assist with performance reviews and mentor and develop team members
• Create and maintain a positive culture and healthy team morale through recognition and leading by example
• Handle and report guest and team member complaints/concerns/injuries timely and in a friendly and respectful manner
• Ensure processes, policies, and procedures are properly followed throughout daily operations
• Maintain operational standards and ensure compliance with all Zaxby’s Franchising LLC and Zax LLC guidelines, policies, and procedures
• Maintain compliance with federal, state, and local laws and guidelines
• Utilize management tools and keep neat, accurate, and current records
• Other responsibilities
• Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
• Ensure the team works safely and follows all safety guidelines and procedures
• Immediately report all human resources and risk management concerns to your General Manager and District Manager
• Escalate other concerns to your supervisor when appropriate
• All other duties necessary to ensure restaurant operations function properly

Job Qualifications

The following requirements must be met to qualify for this position.

• Must be 18 years of age or older
• Must have a valid driver’s license, vehicle insurance, and reliable transportation
• Open availability and ability to work a minimum of 5 days and 32 to 48 hours per week
• Ability to work a flexible schedule including days, nights, weekends, and holidays
• Successful completion of background check
• Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
• 1-3 years management experience required
• Restaurant management experience preferred

Capability Requirements

The following capabilities are required to perform the essential functions of this position.

• Reasonable accommodations that do not create an undue hardship on the company will be considered.
• Sit, stand, and walk continuously
• Occasionally stoop, bend, crouch, or climb, including the use of ladders
• Frequently lift, push, pull, and carry up to 50 pounds, including lifting overhead
• Continuous use of hands and wrists for grasping and fine manipulation
• Communicate proficiently through speech, reading, and writing
• Maintain effective audio-visual discrimination and perception to observe and respond to the environment
• Work in an environment that features hot and cold temperature variations and exposure to food allergens
• Operate and work safely with restaurant equipment including, but not limited to, knives, fryers, and potentially hazardous equipment

Zax LLC is an equal opportunity employer and does not discriminate in employment decisions based on any factor protected by federal, state, or local law.

Zaxbys® is the saucy chicken chain that put Chicken Fingerz™ on the map as a main course. Founded in 1990 in Statesboro, Georgia, our founders took a bold chance on a new kind of restaurant, and that entrepreneurial spirit still drives how we work, grow, and support our teams today. We’re known for craveable Fingerz™, wings, Zalads®, and signature sauces, all delivered with Southern hospitality and a modern twist. With over 1,000 locations across 22 states and headquarters in Atlanta, Georgia, Zaxbys is where bold flavor meets big opportunity! For information about Zaxbys®, visit www.zaxbys.com.