Assistant Manager

Applebee's Neighborhood Grill + Bar; Massachusetts; On-site; USD 25,044 - 35,418; Full time

Benefits offered by this job

Competitive wages

Profit sharing/bonus

Medical/dental/vision benefits

401k with match

Paid vacation

Paid sick leave

Job summary

A popular casual dining restaurant in Massachusetts is seeking an experienced Assistant Manager. You will oversee daily operations, ensuring excellent service and team management while addressing guest needs effectively. The ideal candidate will have 2–3 years of restaurant management experience, possess strong problem-solving skills, and be dedicated to fostering a positive work environment. Competitive compensation ranging from $18.18 to $25.71 per hour plus potential bonuses and comprehensive benefits offered.

Qualifications

• Proficient in managing restaurant operations effectively.
• Strong numerical skills for managing inventory and costs.
• Ability to train and develop staff to enhance performance.

Responsibilities

• Lead daily operations of the restaurant ensuring service excellence.
• Manage staff scheduling and training to meet operational needs.
• Handle customer complaints promptly and professionally.

Skills

Restaurant management

Problem-solving

Team leadership

Customer service

Education

At least 2–3 years restaurant management experience

Job description

Flynn Group, founded by Greg Flynn, began in 1999 with the acquisition of eight Applebee’s locations. Over the next two decades the company grew by building new stores and acquiring other franchise operators, becoming the largest Applebee’s franchisee in the world. Flynn Group now operates over 460 Applebee’s restaurants in 24 states.

Flynn Applebee’s is one of seven premier brands within Flynn Group. The group operates a diversified portfolio of world‑class restaurant brands—including Applebee’s, Arby’s, Panera Bread, Pizza Hut, Taco Bell, Wendy’s and Planet Fitness—across diverse segments and countries. Flynn Group’s primary mission is to be the premier operator within each brand, focusing on the core values of Care, Genuinely for People, Play like a Champion and Win as One.

Position Description

As an Applebee’s® Assistant Manager, you will engage in all aspects of the day‑to‑day operations at the restaurant. You will lead the team, be an excellent problem solver, handle stress and rise above, ensuring guests and staff are passionate about their experience every day.

Essential Duties And Responsibilities

• Ensures timely, friendly service according to company guidelines, achieving established objectives of the unit.
• Cultivates a culture in accordance with Flynn Applebee’s Premier Card of our core values and beliefs.
• Ensures the immediate response and correction of all verbal guest complaints.
• Ensures guest contact as a priority with completion of required table visits established by Flynn Applebee’s standards.
• Maintains departmental inventory levels.
• Ensures product preparation and presentation uncompromisingly meeting company standards by performing line checks.
• Effectively schedules employees to meet sales demands.
• Maintains effective safety and security programs.
• Promotes and leads restaurant organization, cleanliness and sanitation.
• Performs routine maintenance and immediately reports to the General Manager/Area Director of needed repairs.
• Promotes quality recruitment and referrals of potential team member and management candidates.
• Promotes Flynn | Applebee’s training procedures for new managers.
• Helps maintain a trained staff through effective use of employment orientation, individual training sessions, employee meetings and implementation of company policy and training systems.
• Participates in the constant development of employees using One‑on‑One and performance documentation, and contributes to the completion of written evaluations.
• Assesses the efficiency of employees, provides fair feedback on a regular basis, and continuously works with employees on their areas of development.
• Monitors acceptable employee performance and documents situations that require or could lead to disciplinary or corrective action.
• Assures compliance with company policies, practices and procedures.
• Responsible for controlling cost in assigned department.
• Compliance with local, state and federal laws, regulations and guidelines.
• Drives bi‑weekly / weekly food and liquor inventories at the AD/GM’s request and is accountable for completion.
• Responsible for preparing and submitting accurate daily paperwork.
• Ensures sanitation standards meet or exceed Health Department and Flynn Applebee’s standards.
• Provides a role model for managers and employees.
• Develops self on all store related technology.
• Must be willing and able to work in all positions and assist in a team member position as needed when in a restaurant (cooking on the line, expo, seating guests, bartending, etc.).
• Uses the Management Development Program for continuous growth of leadership skills and proficiencies.

Education and Experience

• At least 2–3 years restaurant management experience.
• Serve Safe Food and Serve Safe Alcohol certifications are a plus.

Compensation

Applebee’s® Assistant Managers earn between $18.18 and $25.71 per hour, approximately $51,994 to $73,530 annually for a 50‑hour work week. Potential for a monthly bonus, where applicable by location.

Benefits

Competitive wages, profit sharing/bonus, medical/dental/vision, 401k with match, paid vacation, paid sick leave.

Physical Standards

• Work various shifts ranging in hours, including weekends.
• Stand and exert well‑paced mobility for up to ten (10) hours in length.
• Safely lift pots, pans, glassware, boxes, etc. up to 50 pounds.
• Read and write to facilitate communication. Must possess finger and hand dexterity for using small tools and equipment.

Equal Opportunity Employer

Flynn Group is an equal‑opportunity employer. We are committed to creating a diverse and inclusive workforce and providing reasonable accommodations for individuals with disabilities. If you require any accommodation during the application process, please let us know. We look forward to reviewing your application and potentially welcoming you to our premier team.