Assistant Manager

Workstream; Madison (MS); On-site; USD 42,000 - 56,000; Full time

Job summary

Wingstop is seeking a dedicated shift leader to oversee daily operations, lead the crew, and ensure top-quality service. You will supervise opening/closing procedures, uphold order accuracy, and manage inventory and waste with a focus on a safe, professional work environment.

Responsibilities include coaching staff, enforcing policies, and resolving customer concerns while maintaining Wingstop’s standards for friendly, responsive hospitality and accurate cash handling.

Qualifications

• Experience in customer service and team leadership.
• Ability to supervise shifts and ensure opening/closing procedures.
• Knowledge of cash handling and reconciliation procedures.
• Experience with inventory management and waste control.

Responsibilities

• Understand and enforce policies, procedures, standards, and training.
• Achieve service quality objectives and maintain facility appearance.
• Meet scheduling requirements and cover shifts to avoid disruptions.
• Ensure timely weekly deliveries and cost control through ordering.
• Inspect equipment daily and maintain temperature logs.
• Verify products arrive correctly and report discrepancies.
• Maintain cleanliness and standard equipment for QSC.
• Assist guests with courteous service and packaging according to Wing Stop standards.
• Monitor cash handling, deposits, and card transactions for accuracy.
• Provide one-on-one coaching and performance feedback to staff.
• Hold crew accountable for cleaning and property maintenance.
• Apply personnel policies consistently and fairly.
• Supervise shift leads on opening/closing, order accuracy, and service.
• Oversee inventory, chicken counts, and waste control.
• Maintain a safe, professional work environment and resolve customer complaints.
• Fill in during cleaning schedules and delegate tasks as needed.

Skills

Guest service

Order preparation

Cash handling

Cash reconciliation

Coaching

Accountability

Policy knowledge

Shift management

Inventory management

Team leadership

Conflict resolution

Scheduling

Job description

Essential Duties & Responsibilities:

• Understand completely all policies, procedures, standards, specifications, guidelines & training programs.
• Achieve company objectives in service quality and appearance of the facility through training of employees while creating a positive working environment.
• Meet scheduling requirements, and cover all shifts where it is needed to ensure operations go undisturbed. Follow up with the store manager for any callouts or no-shows.
• Ensure weekly truck delivery are done by the scheduled times, ensuring we are controlling costs by ordering what we need.
• Inspect equipment on a daily basis, as well as keep up with the temp log.
• Inspect all products to ensure they have been received in the correct unit count and condition and deliveries are followed with receiving policies and procedures. Report any differences with the store manager.
• Always be prepared for our QSC ensuring cleanliness, procedures, and equipment are maintained and are up to standard.

Key Skills/Abilities:

• Assist the crew with all guests to make sure they feel welcome and are always given responsive, friendly, and courteous service.
• Assist the crew with preparing and packaging all orders according to Wing Stop standards ensuring accuracy and presentation.
• Checking cashiers are consistently using the correct corporate guidelines, i.e. using the name, pushing the surveys, etc.
• Oversee cash and credit by adhering to our cash handling and reconciliation procedures, ensuring deposits are accurate and credit card transactions are balanced.
• Make employee assessments by assigning one on one counseling reports to the store manager for review.
• Holding crew accountable for cleaning, any damages done to company property, and work output.
• Be knowledgeable about personnel and administrative policies. Be fair and consistent with any corrective actions for any violations of company, rules, and procedures.

Working and building your shift leaders::

• Supervising that shift leads are using correct opening/closing procedures and are adhering to company and labor policies during their shifts.
• Oversee that the shift leaders are committing to their goal of order accuracy and exceptional guest service.
• Supervise and control daily and weekly inventory as well as chicken counts and waste.
• Ensure the shift lead is controlling their staff to ensure a professional, safe, and orderly work environment.
• Make sure the shift lead deals with any customer complaint in the correct fashion and takes over if the shift lead is unable to come to a resolution.
• Help fill in a position while daily/ weekly cleaning schedules are met so the shift lead can delegate work out to the crew.

We're not in the wing business. We're in the flavor business. It's been our mission to serve the world flavor since we first opened shop in '94, and we're just getting started.
1997 saw the opening of our first franchised Wingstop location, and by 2002 we had served the world one billion wings. It's flavor that defines us and has made Wingstop one of the fastest-growing brands in the restaurant industry.
Wingstop is the destination when you crave fresh never faked wings, hand-cut seasoned fries, and any of our famous sides. For people who demand flavor in everything they do, there's only Wingstop - because it's more than a meal, it's a flavor experience.