Assistant Manager

Camp Bow Wow; Lindenhurst (IL); On-site; USD 40,000 - 50,000; Full time

Job summary

Camp Bow Wow Lindenhurst is seeking an Assistant Manager to supervise hourly staff, support daily operations, and drive sales while ensuring top-tier customer service. You will assist with onboarding, scheduling, and maintaining safety and cleanliness across the camp.

The role emphasizes team leadership, workflow coordination, and community engagement in a fast-paced pet-care environment.

Qualifications

• Prior management experience a plus.
• Must have a high school diploma or equivalent.
• Previous experience with dogs a plus.
• Must have reliable transportation.
• Be able to lift dog food and supplies.
• Constantly walk and/or stand entire shift.

Responsibilities

• Direct supervision of all hourly employees.
• Oversee daily operations and shifts as needed.
• Support sales objectives and customer service excellence.
• Lead front desk team and drive performance.
• Coordinate onboarding and staff development.
• Maintain safety, cleanliness and policy adherence.
• Handle customer complaints and oversee inventory.

Skills

Time management

Communication skills

POS knowledge

Education

High school diploma

Tools

POS software

Job description

Camp Bow Wow Lindenhurst - Assistant Manager

Business Overview and Culture

Camp Bow Wow is North America's largest provider of pet care services through premier doggy day, overnight Camps, and grooming. We focus on safety, customer service, and the premier experience!

About the Job

The Assistant Manager position will first and foremost ensure the safety and security of dogs, customers, and staff. This role is integral to supporting camp operations, driving sales, maintaining a strong community presence, and ensuring exceptional customer service. This position offers an excellent opportunity for career growth within a fast-paced service-based environment, emphasizing team management, operational oversight, and sales excellence.

Primary Responsibilities

• Direct supervision of all hourly employees
• Conduct recruiting interviews for potential team members and participate in onboarding processes.
• Supervise employee orientation, training & development initiatives, and performance evaluations
• Keep a pulse on the Counselors which includes morale, attitude and ways to improve the overall CBW atmosphere
• Assist the Owner/Manager in overseeing daily operations, including opening and closing procedures, filling in shifts as needed and overseeing/assisting with pet care as needed.
• Ensures checklists and schedules are followed by all staff. Help facilitate work and time off scheduling of all Counselors.
• Oversee facility upkeep/operations: to include sweeping & mopping as needed, cabin deep-cleansing, minor facility maintenance, miscellaneous cleansing, etc.
• Maintain organizational standards by ensuring cleanliness, safety compliance, and adherence to company policies
• Addressing customer complaints and resolving problems.
• Inventory management.
• Handle point of sale system issues, adding new inventory, maintaining accurate pricing, and addressing open invoices.
• Assist with meeting Camp's sales objectives and company goals.
• Community outreach and marketing events.
• Lead and motivate the front desk team to achieve sales targets and deliver outstanding customer service.
• Support the enrichment program through developing a monthly calendar and seeking new and novel ideas to engage pups and parents.

Essential Skills

• Time Management and project management skills.
• Excellent verbal and written communication skills
• Basic technical knowledge of point of sale systems and office products.

Requirements

• Prior management experience a plus.
• Must have a high school diploma or equivalent.
• Previous experience with dogs a plus.
• Must have reliable transportation.
• Be able to lift dog food and supplies.
• Constantly walk and/or stand entire shift.

Availability

Full time or part time, hourly position. Must be able to work varying shift(s) per week (6:30am to 7:30pm) and have open availability every day of the week. Camps are open 7 days a week, so weekends and holidays are required but time off is permitted with advance notice.

Equal Opportunity Employer

Heisler Hounds, LLC is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.