Assistant Manager

Hibbett; Lexington (VA); On-site; USD 14,000 - 20,000; Full time

Job summary

The Assistant Manager at Hibbett Retail, Inc. is responsible for assisting the Store Manager in overall operations and administrative duties, including determining methods to achieve store goals.

The assistant understands every department and upholds policies and standards while delivering outstanding customer service. They assume Store Manager responsibilities in their absence and support staff in selling, restocking, merchandising, ordering, and scheduling to ensure profitable store

Qualifications

• Experience in retail, preferably footwear/apparel.
• 1–3 years of customer service experience.
• Excellent interpersonal and communication skills.

Responsibilities

• Assist the Store Manager in controlling assets and store operations.
• Consult with the Store Manager to set action plans for selling, restocking, and scheduling.
• Assume store responsibilities in the Store Manager's absence.
• Assist in personnel recruiting, training, and evaluation.
• Provide knowledge and guidance to employees and customers across departments.
• Ensure inventory, sales statistics, and expenses support profitability.
• Direct staff to meet department responsibilities and standards.
• Promote and sell Hibbett services and merchandise.
• Maintain quality customer service as outlined in manuals.

Skills

Customer service

Leadership

Communication skills

Retail operations

Job description

HB: 01608 Lexington, Kentucky (Lexington Eastland)

R301US Hibbett Retail, Inc.

Hourly:

$12.65 - $12.65

Job Title: Assistant Manager

Department: Operations

FLSA Status: Non-Exempt

Reports To: Store Manager

SUMMARY

The Assistant Manager is responsible for assisting and consulting the Store Manager and regarding overall operations and administrative duties, including determining the methods and approaches necessary to accomplish the store’s goals. The Assistant Manager is knowledgeable in each product area or department in our store. Upholds policies, procedures and standards listed in the visual manual. The Assistant Manager is passionate about giving outstanding customer service and promoting the merchandise in stores. The Assistant Manager assumes supervisory control in the Store Manager’s absence and is trained in Store Manager Responsibilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist the Store Manager in controlling the assets of Hibbett I City Gear
• Consults with Store Manager in establishing action plan to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assumes responsibility of the entire store in the absence of the Store Manager.
• Consult with the Store Manager in establishing action plans to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assist the Store Manager in overall personnel recruiting, training, and evaluation.
• Provides knowledge and guidance to employees and customers in all departments when necessary.
• Is aware of inventory, sales statistics, and expenses to ensure profitability in all departments.
• Direct staff to ensure each department’s responsibilities and standards are completed.
• Keeps the Store Manager informed about inventory movement and customer trends.
• Assures quality customer service is maintained.
• Performs general administrative duties as needed and is trained in the Store Manager’s responsibilities.
• Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
• Promote and sell services and merchandise provided by Hibbett I City Gear.
• Practice and uphold all Hibbett I City Gear policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company’s direction.
• Protect the company’s assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.

SUPERVISORY RESPONSIBILITIES

Supervises employees in the absence of the Store Manager. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, and training employees; planning, assigning, and directing work; and resolving problems.

QUALIFICATIONS

• Experience working in a retail environment, preferably in footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and keep up with overall goals and profits.
• Is a self-starter, has initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Is a team-player, passionate about outstanding customer service and selling merchandise.