Assistant Manager

R301US Hibbett Retail, Inc.; Leesburg (FL); On-site; USD 19,000 - 27,000; Full time

Job summary

Hibbett I City Gear in Leesburg, FL is seeking an Assistant Manager to support the Store Manager in all store operations and administrative duties. You will help drive sales, merchandising, scheduling, and inventory control while ensuring outstanding customer service.

You will supervise staff in the Store Manager's absence, participate in recruiting and training, and uphold company policies and standards across departments to meet store goals.

Qualifications

• Experience working in a retail environment, preferably footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Assist the Store Manager in controlling store assets and setting action plans for selling, restocking, merchandising, ordering and scheduling.
• Assume store responsibility in the Store Manager's absence.
• Assist in recruiting, training, and evaluating personnel.
• Provide knowledge and guidance to employees and customers in all departments.
• Maintain awareness of inventory, sales statistics and expenses to ensure profitability.

Skills

Retail experience

Customer service

Team leadership

Communication skills

Fast-paced

Attention to detail

Job description

SUMMARY

HB: 01232 Leesburg, Florida (Leesburg Square) R301US Hibbett Retail, Inc. Hourly: $16.50 - $16.50 Job Title: Assistant Manager Department: Operations FLSA Status: Non-Exempt Reports To: Store ManagerThe Assistant Manager is responsible for assisting and consulting the Store Manager and regarding overall operations and administrative duties, including determining the methods and approaches necessary to accomplish the store’s goals. The Assistant Manager is knowledgeable in each product area or department in our store. Upholds policies, procedures and standards listed in the visual manual. The Assistant Manager is passionate about giving outstanding customer service and promoting the merchandise in stores. The Assistant Manager assumes supervisory control in the Store Manager’s absence and is trained in Store Manager Responsibilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist the Store Manager in controlling the assets of Hibbett I City Gear and consult with the Store Manager in establishing an action plan to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assumes responsibility of the entire store in the absence of the Store Manager, in line with the Store Manager’s responsibilities.
• Consult with the Store Manager in establishing action plans to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assist the Store Manager in overall personnel recruiting, training, and evaluation.
• Provide knowledge and guidance to employees and customers in all departments when necessary.
• Maintain awareness of inventory, sales statistics, and expenses to ensure profitability in all departments.
• Direct staff to ensure each department’s responsibilities and standards are completed.
• Keep the Store Manager informed about inventory movement and customer trends.
• Ensure quality customer service is maintained.
• Perform general administrative duties as needed and be trained in the Store Manager’s responsibilities.
• Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
• Promote and sell services and merchandise provided by Hibbett I City Gear.
• Practice and uphold all Hibbett I City Gear policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company’s direction.
• Protect the company’s assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.

SUPERVISORY RESPONSIBILITIES

• Supervise employees in the absence of the Store Manager.
• Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws, including interviewing, training employees, planning, assigning, and directing work, and resolving problems.

QUALIFICATIONS

• Experience working in a retail environment, preferably in footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and keep up with overall goals and profits.
• Self-starter, with initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Team-player, passionate about outstanding customer service and selling merchandise.

ABOUT HIBBENTT

Hibbett, headquartered in Birmingham, Alabama, is a leading athletic-inspired fashion retailer with more than 1,100 stores under the Hibbett banner, primarily located in small and mid-sized communities.

Founded in 1945, Hibbett has a rich history of convenient locations, personalized customer service and access to coveted footwear, apparel and equipment from top brands like Nike, Jordan, Adidas, and Under Armour.

Consumers can browse styles, find new releases, shop looks and make purchases online or in their nearest store by visiting www.hibbett.com. Follow us @hibbettofficial.