Assistant Manager

Potbelly Sandwich Works; Layton (UT); On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision benefits

Group life insurance

Job summary

Potbelly Sandwich Works is looking for an Assistant Manager in Layton, Utah, to lead operational efforts. You will oversee team development, ensure product quality, and enhance customer satisfaction.

This role requires a minimum of 2 years of management experience in a fast-paced environment, with a focus on delivering exceptional customer service and driving sales. Full-time position offers competitive pay plus tips.

Qualifications

• Minimum of at least 2 years management experience in a restaurant or retail environment.
• All Shift Leaders and Managers must pass a Food Safety Certification course.
• Ability to manage a fast-paced, high-volume restaurant effectively.

Responsibilities

• Lead and develop team members to ensure quality and service.
• Handle customer complaints effectively.
• Drive neighborhood marketing and promotions to maximize sales.

Skills

Customer service skills

Strong organizational skills

Leadership

Ability to manage conflict resolution

Education

High School degree

Bachelor’s degree (preferred)

Tools

Microsoft Office

Job description

Earn $19 to $21 plus tips! Based on skills and qualifications.

Potbelly Sandwich Shops, where Good Vibes and Great Careers are a way of life. Come Build the Potbelly Nation with us. Potbelly got its start in 1977 as a small antique store that turned into a lines-out-the-door neighborhood sandwich shop. Before you knew it, we were serving up delicious food in a fun environment at more than 400 shops across the United States. We continue to wake up every day with one goal: Make people happy through good vibes and delicious craveable food. Put those awesome ingredients together, and there’s no telling what we’ll cook up next!

Sound Sandwich offers comprehensive medical, dental, and vision benefits along with group life insurance for our eligible salaried and hourly employees.

Job Title: Assistant Manager

Department/Function: Operations

Location: Field, in Shop

Reports to: General Manager

Details: Full Time, Exempt

Travel Requirements: Rarely

General Description

Leads and behaves according to Potbelly Values. Leads and develops people to execute outstanding product quality and customer service, build sales and control costs for each shift. Assistant Managers must exercise a great deal of judgment and discretion regarding supervising employees and resolving customer issues. Any decisions must be consistent with Potbelly operating policies and procedures. Essential areas of focus include, but are not limited to:

FOCUS

People

• Train, coach and develop Potbelly Associates and Shift Leaders.
• Formally evaluate Associate and Shift Leader performance, including complete and sign off on appraisals.
• Conduct weekly feedback sessions with Associates, Certified Trainers and Shift Leaders.
• Know, enforce, and educate Associates, Certified Trainers and Shift Leaders on all of the appropriate work rules, personnel policies, labor laws, and security and safety procedures.
• Effectively recommend and/or implement appropriate corrective action.
• Effectively recommend the hiring and retention of Associates, Certified Trainers and Shift Leaders.
• Execute a plan to decrease turnover and improve Associate’s job satisfaction.
• Effectively schedule Associates, Certified Trainers and Shift Leaders.
• Update communication board with critical shop information.
• Hold monthly Associate, Certified Trainer and Shift Leader meetings.
• Develop musician schedule.

Customers

• Make customers really happy.
• Effectively handle customer complaints.
• Maintain critical standards for raw and finished product quality, service speed and quality, cleanliness and sanitation.
• Ensure a clean and sanitary environment by assigning daily cleaning duties and weekly follow-up.
• Properly executes, enforces and manages all food safety requirements and practices.
• Enforce and maintain uniform policy.
• Manage back-of-the-house to ensure standards are met.
• Ensure shop security and safety by executing procedures properly.

Sales

• Effectively drive neighborhood shop marketing and promotions to maximize sales potential, including sourcing and blitzing outside of shop for recruiting and marketing purposes.

Profit

• Control assigned P & L line items.
• Control food components, labor, waste, and cash across shifts.
• Count drawers and ensure proper cash handling procedures are followed.
• Responsible for weekly update of daily prep sheet.
• Maintain all food pars and appropriate inventory and place shop orders (from SMS, data source, etc.).

Essential Physical Functions

• Must have the ability/stamina to work a minimum of 45 hours per week.
• Ability to stand/walk for 9-10 hours per day and sit for 1-2 hours per day.
• Must be able to exert well-paced and frequent mobility for periods of up to five hours.
• Must be able to lift up to 10 pounds frequently and up to 50 pounds occasionally.
• Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in data.
• Must be able to work in both warm and cool environments, indoors (95%) and outdoors (5%).
• Must be able to tolerate higher levels of noise from music, customer and employee traffic.
• Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish.
• Ability to manage a fast-paced, high-volume, customer-focused restaurant through organization and coordination of schedules, problem-solving, maintaining cleanliness, training employees, execution of marketing plans and providing great customer service.

Experience, Education And Behaviors

• Must represent Potbelly Advantage and Our Values.
• Minimum of at least 2 years management experience in either a restaurant or retail environment.
• High School degree; Bachelor’s degree, preferred.
• As a requirement of the position, all Shift Leaders and Managers must be trained and pass a Food Safety Certification course. In Illinois certification is required through the Illinois Department of Public Health, while in all other states certification is required through the National Restaurant Association (ServSafe), National Registry of Food Safety Professionals or the National Environmental Health Association (Prometric). Should the Shift Leader or Manager fail to pass the certification requirements after two attempts, he or she will be not be qualified to continue to perform in a Shift Leader or Management capacity.
• Ability to comprehend and communicate in English via verbal and written communication, such that employee can perform his or her job responsibilities.
• Ability to manage a fast-paced, high-volume, customer-focused restaurant through organization and coordination of schedules, supervision and counseling of employees, problem-solving, maintaining cleanliness, execution of marketing plans, training employees and providing great customer service.
• Ability to maintain deadlines and prioritize while running an effective shift.
• Exceptional customer service skills.
• Strong business acumen.
• Strong interpersonal and communication skills, both written and verbal.
• Strong organizational skills and the ability to multi-task.
• Ability to build and develop strong teams and handle conflict resolution.
• Strong interviewing skills.
• Ability to write effective schedules and maintain labor goals.
• Knowledge of Microsoft Office.
• You are applying to work with a franchisee of Potbelly Corporate. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees.