Assistant Manager

Windsor Fashions; Lancaster (Lancaster County); On-site; USD 42,000 - 58,000; Full time

Job summary

Windsor Fashions in Lancaster, PA is seeking an Assistant Manager to lead a dynamic styling team and drive the Oasis experience. You will forecast sales, control payroll and expenses, and coach a high-performing group of stylists to deliver outstanding service.

You will partner with the Store Manager to recruit and onboard talent, maintain visual standards, and build brand loyalty through exceptional customer experiences every day.

Qualifications

• Minimum 1 year of retail management experience.
• Proven leadership with ability to motivate a team up to 25.
• Strong communication and customer service skills.

Responsibilities

• Drive sales and build brand loyalty through an omni‑channel Oasis experience.
• Recruit, onboard and develop talent to maintain a strong team.
• Own the sales floor, oversee daily operations and visuals.
• Lead by example with coaching, feedback and recognition.
• Uphold Windsor policies and store procedures.
• Support merchandising directives and maintain store standards.

Skills

Retail management

Leadership

Communication

Problem solving

People coaching

Job description

Beauty is eternal. It is captured in the way you feel and in the way you look. It is timeless. Every generation needs to feel beautiful. Some things don’t change. Some things should not change.

Helping women feel beautiful has been our mission since we first opened our doors in 1937. The fashions have changed but the Windsor dream has not. Icons come and go - from Jacqueline Kennedy, to Princess Diana to the red carpet of today. Throughout it all Windsor has made beauty accessible to all women, not just the celebrities.

From the beginning, Windsor has been owned and operated by generations of the Zekaria family. Their caring vision of shared beauty affects everything we do.

Women come to Windsor to find that perfect look that makes them feel beautiful and we have been there for them for all of life’s important moments - your first kiss at the dance, graduation, the big interview and the wedding party. Lives have been changed, and the memories will live forever.

Windsor continues to bring that Oasis experience to you in over 200 stores and through our online shop.

Some things should never change.

Why you matter

As a Windsor Assistant Manager you are a key member of our store leadership team. You support the team in driving our mission statement in your store. You are responsible, in partnership with your Store Manager, for achieving store productivity in terms of sales, shrink, payroll, and expenses. You coach and motivate a high performing team of fashion loving Stylists while treating everyone with dignity and respect.

What you do

• You’re a sales driver: as a member of the sales-directing team you are able to drive sales to ensure the overall success of the store. As the "Host of the Party" you build brand loyalty by providing an omni channel Oasis experience to every customer. You provide feedback to do more with less and create value for the brand.
• You’re an expert at finding and retaining great talent: you support the Store Manager in finding the right talent. You are consistently making new networking connections to ensure your store has a wide talent pool. You’re committed to an exceptional onboarding experience that supports the store’s retention goals.
• Right people, right place, right time is your motto: you organize and plan in ridiculous detail to get the job done. You own the sales floor to ensure you execute daily operations and create the Oasis for your customers.
• You have a passion for leading people: you partner with the Store Manager to supervise and conduct training with your team. You lead by example, communicate clearly and foster a culture of continuous improvement with our stylists through recognition, coaching, feedback, and utilizing company tools and programs.
• You do the right thing: you know integrity is mandatory and follow all Windsor policy and procedures.
• You take pride in your store: in partnership with the Store Manager, you support the execution of the Windsor Merchandising Directive. You always maintain a neat, clean and tidy store in compliance with Windsor’s Visual Guidelines and make smart merchandising decisions.
• You’re our culture champion: you live and promote Windsor values in everything you do. You deliver your best every day by fostering a culture of respect, care, ownership and personal commitment.

What makes you stand out

• You have at least 1 year of retail management experience
• You have proven leadership experience and an ability to develop and motivate a team of up to 25 employees
• You are a quick thinker and able to resolve issues as they arise with customers and associates
• You are an effective communicator in both a group setting and one on one
• You welcome feedback and are ready to improve always