Assistant Manager

Hibbett; Kentucky; On-site; USD 17,495 - 21,490; Full time

Job summary

A retail company is seeking an Assistant Manager who is responsible for assisting the Store Manager with operations, ensuring outstanding customer service, and upholding company standards. The ideal candidate will have 1-3 years of customer service experience and a strong team player mentality. Responsibilities include monitoring inventory, assisting with personnel training, and assuming control in the Manager's absence. This position offers competitive hourly compensation ranging from $12.70 to $15.60, along with opportunities for growth and a dynamic work environment.

Qualifications

• Experience working in a retail environment, preferably in footwear and athletic apparel.
• 1-3 years of customer service experience.
• Ability to work in a fast-paced environment.

Responsibilities

• Assist the Store Manager in controlling store assets.
• Consult with the Store Manager on action plans.
• Ensure quality customer service is maintained.

Skills

Customer service experience

Interpersonal skills

Communication skills

Attention to detail

Team player

Job description

Join to apply for the Assistant Manager role at Hibbett.

Location: Portsmouth, OH

Overview

The Assistant Manager is responsible for assisting and consulting the Store Manager on overall operations and administrative duties, including determining the methods and approaches necessary to accomplish the store’s goals. The Assistant Manager is knowledgeable in each product area or department in the store, upholds policies, procedures and standards listed in the visual manual, and is passionate about delivering outstanding customer service and promoting merchandise. The Assistant Manager assumes supervisory control in the Store Manager’s absence and is trained in Store Manager responsibilities.

Essential Duties and Responsibilities

• Assist the Store Manager in controlling the assets of Hibbett I City Gear.
• Consult with the Store Manager to establish action plans for departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assume responsibility for the entire store in the absence of the Store Manager.
• Assist with overall personnel recruiting, training, and evaluation.
• Provide knowledge and guidance to employees and customers in all departments when necessary.
• Monitor inventory, sales statistics, and expenses to ensure profitability in all departments.
• Direct staff to ensure each department’s responsibilities and standards are completed.
• Keep the Store Manager informed about inventory movement and customer trends.
• Ensure quality customer service is maintained.
• Perform general administrative duties as needed and be trained in the Store Manager’s responsibilities.
• Provide extraordinary customer service as outlined in the customer service manual, including assisting customers as they enter the store and handling multiple customers during peak periods.
• Promote and sell services and merchandise provided by Hibbett I City Gear.
• Uphold all Hibbett I City Gear policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and company memos.
• Protect the company’s assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management of potential fraud risks.

Qualifications

• Experience working in a retail environment, preferably in footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and achieving overall goals and profits.
• Self-starter with initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks with precision.
• Team-player with a passion for outstanding customer service and selling merchandise.

Compensation

Hourly: $12.70 - $15.60

Job Details

Department: Operations

FLSA Status: Non-Exempt

Reports To: Store Manager

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Note: This description reflects the current role responsibilities and may be subject to modification to meet business needs.