Assistant Manager

R301US Hibbett Retail, Inc.; Jackson (MS); On-site; USD 17,000 - 19,000; Full time

Job summary

Hibbett I City Gear in Jackson, Mississippi is seeking an Assistant Manager to support the Store Manager in daily operations, customer service, merchandising, and administrative duties. The role requires stepping in for the Store Manager as needed and guiding staff to achieve store goals.

This position emphasizes hands-on leadership in a fast-paced retail environment, attention to inventory, sales trends, and service standards while upholding company policies and maintaining profitability.

Qualifications

• Experience in a retail environment, preferably footwear/apparel.
• 1–3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and keep up with goals and profits.
• Self-starter with initiative.
• Strong attention to detail and multi-tasking.
• Team-player with passion for customer service and merchandise selling.

Responsibilities

• Assist Store Manager in controlling assets and store operations.
• Acts as acting Store Manager in the Store Manager's absence.
• Consult with Store Manager to establish action plans for selling, restocking, merchandising, ordering, and scheduling.
• Assist in recruiting, training, and evaluating personnel.
• Provide knowledge and guidance to employees and customers in all departments.
• Monitor inventory, sales statistics, and expenses to ensure profitability.
• Direct staff to ensure department responsibilities and standards.
• Keep Store Manager informed about inventory movement and customer trends.
• Ensure quality customer service and maintain service standards.
• Perform general administrative duties and learn Store Manager responsibilities.
• Provide extraordinary customer service per the customer service manual; assist customers during peak periods.
• Promote and sell services and merchandise.
• Uphold policies and procedures per manuals and memos.
• Protect assets and financial information by internal control procedures and report fraud risk.

Skills

Retail experience

Customer service

Interpersonal communication

Team leadership

Fast-paced environment

Detail oriented

Job description

HB: 01039 Jackson, Mississippi (Westland Plaza) R301US Hibbett Retail, Inc. Hourly: $12.65 - $12.65 Job Title: Assistant Manager Department: Operations FLSA Status: Non-Exempt Reports To: Store Manager

SUMMARY

The Assistant Manager is responsible for assisting and consulting the Store Manager and regarding overall operations and administrative duties, including determining the methods and approaches necessary to accomplish the store's goals. The Assistant Manager is knowledgeable in each product area or department in our store. Upholds policies, procedures and standards listed in the visual manual. The Assistant Manager is passionate about giving outstanding customer service and promoting the merchandise in stores. The Assistant Manager assumes supervisory control in the Store Manager's absence and is trained in Store Manager Responsibilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist the Store Manager in controlling the assets of Hibbett I City Gear
• Assumes responsibility of the entire store in the absence of the Store Manager
• Consult with the Store Manager in establishing action plans to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling
• Assist the Store Manager in overall personnel recruiting, training, and evaluation
• Provides knowledge and guidance to employees and customers in all departments when necessary
• Is aware of inventory, sales statistics, and expenses to ensure profitability in all departments
• Direct staff to ensure each department's responsibilities and standards are completed
• Keeps the Store Manager informed about inventory movement and customer trends
• Assures quality customer service is maintained
• Performs general administrative duties as needed and is trained in the Store Manager's responsibilities
• Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods
• Promote and sell services and merchandise provided by Hibbett I City Gear
• Practice and uphold all Hibbett I City Gear policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company's direction
• Protect the company's assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk

SUPERVISORY RESPONSIBILITIES

• Supervises employees in the absence of the Store Manager
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
• Responsibilities include interviewing, and training employees; planning, assigning, and directing work; and resolving problems

QUALIFICATIONS

• Experience working in a retail environment, preferably in footwear and athletic apparel
• 1-3 years of customer service experience
• Excellent interpersonal and communication skills
• Ability to work in a fast-paced environment
• Ability to assist in managing a team and keep up with overall goals and profits
• Is a self-starter, has initiative to take on important tasks without being asked
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision
• Is a team-player, passionate about outstanding customer service and selling merchandise

ABOUT HIBBETT

Hibbett, headquartered in Birmingham, Alabama, is a leading athletic-inspired fashion retailer with more than 1,100 stores under the Hibbett banner, primarily located in small and mid-sized communities. Founded in 1945, Hibbett has a rich history of convenient locations, personalized customer service and access to coveted footwear, apparel and equipment from top brands like Nike, Jordan, Adidas, and Under Armour. Consumers can browse styles, find new releases, shop looks and make purchases online or in their nearest store by visiting www.hibbett.com. Follow us @hibbettofficial.