Assistant Manager

Planet Fitness; Hingham Center (MA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Life/AD&D

HSA/FSA

Pet insurance

Phone/Internet stipend

Job summary

Flynn Group is seeking an Assistant Manager to oversee gym operations and ensure a positive member experience while maintaining financial stability. Reporting to the General Manager, you’ll lead a high-energy team and ensure smooth opening/closing and proactive member service.

The role requires flexibility with scheduling (3-11 pm), a focus on coaching staff, and driving engagement in a Judgement Free Zone environment. Competitive wages and benefits accompany the opportunity.

Qualifications

• Customer service skills demonstrated with customers, coworkers and the public.
• Active listening and empathy to understand customer needs and provide solutions.
• Ability to define issues, analyze information and plan effective actions.

Responsibilities

• Provide operational support to the General Manager through team development and metrics.
• Manage schedule changes to ensure coverage and maintain a high energy gym environment.
• Oversee member interactions, respond to inquiries promptly and professionally.
• Greet members, conduct club tours, and drive business through excellent service.
• Ensure opening/closing procedures are completed and information is current.
• Assist with hiring, onboarding, scheduling, payroll, inventory and KPI initiatives.

Skills

Customer Service

Communication

Problem Solving

Job description

Flynn Fitness is one of seven premier brands of Flynn Group, which has grown to be the largest franchise operator in the world. Flynn owns and operates a diversified portfolio of restaurants in iconic, world class brands across diverse segments, including Applebees, Arby's, Panera Bread, Pizza Hut, Taco Bell, Wendy's and Planet Fitness. Our primary mission is to be the premier operator within each of these brands. We will achieve this by focusing on our core values; Care Genuinely for People, Play like a Champion, and Win as One.

Planet Fitness prides itself on creating a unique environment where anyone - and we mean anyone - can be comfortable. A diverse, Judgement Free Zone where a lasting, active lifestyle can be built. This product is a tool, a means to an end; not a brand name or a mold-maker, but a tool that can be used by anyone. As we evolve and educate ourselves, we will seek to perfect this safe, energetic environment, where everyone feels accepted and respected.

Reporting to the General Manager, the Assistant Manager will be responsible for oversight of club operations and guaranteeing positive member experience while ensuring financial stability of the club. This position plays a critical role in managing our team dynamic in an effort to maintain a high-energy atmosphere inside the Judgement Free Zone.

Skills Required

• Customer Service: Demonstrates excellent interpersonal skills by interacting with customers, including coworkers and the public, in a manner that consistently exceeds expectations and addresses their needs.
• Communication: Practices active listening by fully engaging with customers, showing empathy, understanding their perspectives, and collaborating to find effective solutions.
• Problem Solving: Identifies and defines issues clearly, analyzes relevant information, explores alternative solutions, and develops appropriate action plans. Seek guidance when necessary to ensure the best outcomes.

Essential Duties and Responsibilities

• Provides operational support to General Manager through team development and analysis of key business metrics that drive profit.
• Exhibit flexibility with your schedule. This leader must be willing to change schedule if coverage is needed.
• Monitor staff to ensure each employee is providing "+1 service". Seek out opportunities to assist staff with areas of difficulty or concern.
• Greet members & facilitate club tours at the highest level, to drive business and lead by example.
• Be responsible for a timely, professional and solution-oriented response to member service submissions.
• Ensure proper opening and closing of the club.
• Be accountable for your team’s knowledge of critical information (e.g. - marketing promotions, corporate initiatives or new policy)
• Support manager with scheduling to meet hours determined by payroll grid
• Clean gym and equipment daily. Teach your team how to properly check the facility and clean their assigned area to ensure highest level inspection.
• Take pride in the appearance of your gym. Work with staff to have them also believe that this is a representation of your team. That is how we achieve optimal results.
• Foster a culture of adaptability by encouraging open communication, collaboration, and experimentation with new ideas.
• Be a champion of change. We are always introducing new systems and processes. Lead change-management efforts and guide teams through transitions with clarity and confidence.
• Support the General Manager with hiring, onboarding, scheduling, payroll preparation, inventory management, and KPI-driven initiatives, including tracking performance metrics and assisting with scorecard updates.

Physical Demands

• Ability to stand for extended periods during shifts.
• Frequent walking throughout the facility.
• Occasional lifting and carrying of items up to 75 pounds, with or without reasonable accommodation.
• Reaching, bending, and kneeling as needed for stocking and cleaning tasks.
• Ability to work in a busy, noisy fitness environment.
• Will occasionally use or be around standard cleaning products; appropriate safety procedures and protective equipment are provided.

Compensation Assistant Manager: $20 per hour with opportunity for quarterly bonus

3-11 pm Mon/Tue/Wed, Weekends required. Competitive wages, Medical/Dental/Vision, Life, AD&D, Short/Long Term Disability, HSA/FSA, Hospital Indemnity, Pet, and Home/Auto

For a copy of Flynn Group's Workplace Privacy Notice, please visit https://flynn.com/privacy-policy/

Flynn Group is an equal opportunity employer. We are committed to creating a diverse and inclusive workforce and providing reasonable accommodations/adjustments for individuals with disabilities. If you require any accommodation or adjustments throughout the application process, please let us know. We look forward to reviewing your application and potentially welcoming you to our premier team!